Objectives

To obtain a position utilizing current skills and future knowledge. I offer great dependability

and feel that I acquire the skills necessary to become a strong asset to your company. I have

extensive experience in several areas and willing to train in a hands-on environment to learn

what is required for the job set before me.

Education

Eastern Hills High School

2009-2012

High School Diploma

Tarrant County College

2012-Current

12 Credits

Experience

Jesma Marketing Solutions

TSR/Customer Service Rep

May2013-Current

Provide customer service support to clients.

Taking In-bound and Out-bound Calls.

Setting appointments with homeowners.

Training and monitoring all calls that were recorded making sure it was a quality

appointment set.

First American Mortgage Services

Escrow Assistant

October2012-Novemember 2013

Provides support to Escrow department by assisting with customer service and

administrative duties related to escrow closings.

Performs file review and quality control audit of executed loan documents.

Process VA and Conventional loans according to state and county guidelines.

Liaison between borrowers, notary, loan processor, closer and QA.

Solve problems systematically, using sound business judgment, and following through on

commitments.

Gather /Order/Follow-up on all necessary loan documents and file them as they’re received.

Make and receive approximately 50 calls per day.

Utilized multiple systems to attempt to resolve the issue on the call.

Routed those issues unable to resolve to the appropriate team for resolution.

Respond to customers in a polite and courteous manner, projecting patience, empathy, caring,

and sincerity in voice tone and words.

Handled and processed all collection/customer service request.

Sprint PCS/Ft Worth Texas

Customer Service Rep/Collections Rep

June2012-Feb2013

Answered and responded to incoming calls, emails, and faxes from clients.

Made calls to customers in an attempt to collect debts that were owed to the company in

which they had previously utilized services from.

Making and receiving approximately 50-100 calls per day.

Utilized multiple systems to attempt to resolve the issue on the call.

Routed those issues unable to resolve to the appropriate team for resolution.

Quickly and accurately identified and assessed individual physician and customer needs

and take application

Walmart

Cashier

August2011-May2012

Providing customer service to all customers.

Exchanges and returns within the store.

Zoning my area and making sure it was a great working environment.

Skills

Proficient in MS Word, excel, access, and able to type 50 wpm.

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