E-mail: Address:

acfp8z@r.postjobfree.com **** SW ***th

m Place, Miami -

Facebook: Henry Fl, USA.

Alexander Rojas Zip code: 33183

Lopez

Twitter: Phones :

@harltron +1-786-***-****

Linkedin:

http://ve.linkedi

n.com/pub/henry-r

ojas-l%C3%B3pez/4

0/3/3b8

[pic] Henry Alexander Rojas L.

Personal

Information Place of Birth: Fresno - California (USA)

Age: 32

Civil State: Married

Studies

2010-2012.

Degree: Specialist on planning, management and development of

projects.

Universidad Monte vila (Venezuela)

1998-2006.

Degree: Electrical Engineer.

Universidad Sim n Bol var (Venezuela)

1985-1998

Expectation Degree: Data Processing Bachelor.

s U.E. Nuestra Se ora de Coromoto (Venezuela)

Work Doing my best to serve clients and customers and satisfy

Experience their expectations, giving a good image so they ask again for

services.

Tecnologia Smartmatic de Venezuela C.A.

May 2007 - Present Day.

Area: Delivery of Projects.

Position: Service Delivery Lead

Tasks: Sizing and dimensioning of Call Centers up to more

than 700 agents. Planing and installation of Call Center,

certifying the full operation of more than 700 work stations.

Managing the operation and coordination of Call Center with

more than 18000 calls for one campaign, the campaigns served

have been elections processes or registry processes.

Coordination of phone surveys to more than 80000 users to

apply the survey. Managing, controlling and reporting budget

of more than $800000. Managing of Training and recruitment of

more than 80000 persons to operate Voting Machines, give

field support to the operators and assist different processes

of the election.Managing the deployment of more than 40000

kits for field operations during electoral and registry

processes. Managing up to 5 contractor in parallel who would

report the daily progress of training and recruitment

processes, plus the assignation to the different polling

centers.

Managing the configuration and readiness of up to 40000

voting equipments to be deployed for a specific election or

registration process. Manage and coordinate support for more

than 80000 equipments deployed in the field. Real-time

monitoring of the field operations and the progress of the

field deployment and execution of task and activities of the

field personnel.

Manage the configuration of monitoring tool and ticketing

system. Design, planning and execution of Quality Assurance

Tests. Management of documentation development.

Huawei Technologies de Venezuela S.A.

December 2006 - May 2007.

Area: Operations Support.

Position: Core Network Engineer

Tasks: Maintenance of NSS equipments and systems of GSM of

mobile technology.

Metal rgica Vezzani S.A.

June 2006 - December 2006.

Area: Construction operations.

Position: Operations Chief

Tasks: Supervision of the building work of the structures and

of electric facilities, treating all the concerning on the

execution of the job, supply of construction materials, heavy

machinery and work tools as well as payment to workers and

contractors. Coordinate the supply of construction

materials for 3 projects in parallel. Manage payment of

providers and personnel. Control the budget and attend new

clients requirements regarding the execution of the projects.

Electricidad de Caracas C.A.

January 2006 - May 2006.

Area: Transmission Lines Maintenance.

Position: Maintenance & Operations Engineer.

Tasks: Maintenance and planning operations of transmission

aerial lines and security supervisor of manpower companies.

Corporaci n de Cemento Andino C.A. (Intership)

August 2005 - December 2005

Area: Electrical Support

Position: Electrical Support assistant

Tasks: Assembly, installation & implementation of an

Electrical Energy Meter System based on ION Enterprise

Trainings technology by Power Measurement.

Irdesir C.A.

July 2004 - September 2004

Area: Recreation

Position: Entertainer

Tasks: Planning of the daily activities for the children.

Take care of the children. Serve meals and clean the area.

Assign activities of recreation to children, guide them

during visits and give them attention.

Mokambo Restaurant (Intership)

May 2003 - July 2003

Area: Pantry

Position: Pantry Assistant

Task: Organize and prepare the pantry`s for the daily

operation, prepare salads and entrances, support the cooking

are and rush hours.

Skills

Effective negotiation. 16 hours.

Strategies of Supervision. 32 hours.

Languages Selection and recruitment. 8 hours.

Emotional Intelligence and NLP. 24 hours.

Improving the Customer Service. 16 hours

Basic knowledge on restoration. 288 hours

Basic course of Barista and Latte Art. 10 hours

Basic knowledge on Wines. 16 hours

Basic Bartender services. 24 hours

Responsible. Dynamic. Communicative. Hard worker. Committed.

Troubleshooting. Self-motivated. Team work. Decision making.

Integrity.

Capable of working under pressure.

Managing of Microsoft office package.

Spanish: mother language.

English: professional level.

French: advanced level.

Russian: basic level

Contact this candidate