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Customer Service Representative

Location:
Staten Island, NY
Posted:
September 02, 2014

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Resume:

Michele S. Caruso

*** ******** ******

Staten Island, NY 10312

Phone 718-***-****

Cell 718-***-****

E-mail acfp8s@r.postjobfree.com

Summary of skills and experience

. Over 16 years of experience as an Executive Assistant and a

coordinator.

. Proficient in Microsoft Word, Excel and Power point.

. Excellent interpersonal and organizational skills.

Work Experience:

Kings County Chrysler Dodge Jeep Ram 2014

Brooklyn, NY

File Clerk/Cashier

> Handling customers paying their bills at the window.

> Scheduled all service

> Responsible for filing system of all RO's ( repair orders)

> Responsible for follow up calls about service problems

> Responsible for ordering all supplies

Staten Island Custom Performance 2010-

Staten Island, NY

Marketing Director (Freelance)

> Responsible for all advertisements and discount coupons

> Responsible for call backs to customers

Big Apple/Cloverdale Car Inc. 2012-

2013

Brooklyn, NY

Personal Assistant/Customer Service Representative

> Personal Assistant to Owner of Company

> Maintain calendar of appointments, ran daily reports on staff

> Prepared expense reports

> Responsible for any and all correspondence to various companies on behalf

of Owner.

> Responsible for all scheduling for all staff members

> Took customer calls for service

> Scheduled pick ups and drop offs.

American Federation of Television and Recording Artists (AFTRA)

2001 to 2012

New York, NY

Executive Assistant/Coordinator

> Executive Assistant to the NY Local President

> Maintain calendar of appointments, meetings and travel. Assist in helping

the President move from appointment to appointment in a timely manner as

the scheduling is, at time intense.

> Make all travel arrangements for the President and create an itinerary

for each trip.

> Maintain daily appointment calendar.

> Keep an overview of the President's priorities and tasks. Monitor

progress and follow up with outstanding issues on a timely basis.

> Prepared expense reports for various Board Members.

> Maintain professional manner should an irate caller want to speak

directly with the President. Listen, debrief and divert calls to

appropriate staff members.

> Arranged events and seminars pertaining to the Committees - 43 in total.

> Responsible for meeting notices, memos, emails and minutes for all

committees.

> Coordinated Stanley Greene Media Training Center classes, schedules and

membership.

> Prepared website materials for AFTRA@WORK ( seminars held every Tuesday

evening in a different aspect of show business)Program

> Handled the making of flyers and any and all advertisement for events.

Membership Clerk

1999 to 2001

> Input membership information into the A.I.C.E. System

> Processed checks and batches for various stations

> Processed all types of membership status updates including withdrawals

and suspended payment and transfers

> Handled all incoming mail to and from the NY Local.

Skills Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft

Power Point, Microsoft Outlook; Types 50-65 Wpm

Certificates: Power Point, Excel

Associates Degree in Business, University of Phoenix Graduated 2008 3.42

GPA



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