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Customer Service Training

Location:
North Las Vegas, NV
Posted:
September 02, 2014

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Resume:

Anita Baker

Shift Worker at Crosswinds Dining Facility

North Las Vegas, NV

acfp5k@r.postjobfree.com - 313-***-****

Experienced in producing high quality food, providing excellent customer service, as well as

exquisite direct care to patients. Specifically trained in leading a team into putting a meal out in a

timely manner in a fast paced environment as well as caring for those in need. Executes

productive hardworking leadership skills. Trained on a diverse technique. Skilled Direct Care

Worker with great enthusiasm for healthcare. Experienced Chef with a passion for food. Eager

to work as soon as possible.

WORK EXPERIENCE

Shift Worker at Crosswinds Dining Facility

United States Air Force - Nellis AFB, NV - January 2013 to May 2014

Accepted payment from customers and made change as necessary. Apportioned and served

food to facility residents, employees, or patrons. Assisted co-workers. Assisted diners with seating as needed.

Attempted to limit problems and liability related to customers' excessive

drinking. Cleaned and prepared various foods for cooking or serving. Cleaned bars, work areas, and tables.

Cleaned bars, work areas, and tables. Cleaned up spilled food, drink and broken

dishes, and removed empty bottles and trash. Managed kitchen operations for high grossing,

fast-paced fair concession kitchen. Developed variety of menu items catering to customers with food allergies

and diet restrictions such as gluten-free and vegan items. Performed kitchen

maintenance for a private facility. Trained staff of eight employees for correct facility procedures,

safety codes, proper recipes and plating techniques. Managed preparation and presentation of the desserts

for all catered events. Oversaw 6+ cooks as part of overall back of the house

operations. Responsible for daily set up of five stations. Instructed cooks and other workers in the preparation,

cooking, garnishing, and presentation of food. Amongst many other details of my

job.

Direct Care Worker

Allways Care - New Baltimore, MI - September 2012 to January 2013

Observed and documented patient status and reported patient complaints to the case manager.

Read and recorded temperature, pulse and respiration. Completed and submitted clinical

documentation in accordance with agency guidelines. Prepared patient rooms prior to their

arrival.Collected urine and fecal samples. Assisted with adequate nutrition and fluid intake.

Planned, prepared and served meals and snacks according to prescribed diets. Directed

patients in prescribed range of motion exercises and in the use of braces or artificial limbs.

Provided transportation, assistance and companionship to clients.Cleaned and organized

patients' living quarters.Performed household tasks such as laundry, dusting, washing dishes and vacuuming.

Facilitated games and other activities to engage clients. Kept facility stocked with necessary supplies,

equipment and instruments. Assisted with transferring residents in and out of wheelchairs and adaptive

equipment. Charted daily information on the residents such as

mood changes, mobility activity, eating percentages, and daily inputs and outputs. Recognized and reported

abnormalities and/or changes in patients' health status to nursing staff.

Documented resident records on daily flow sheets. Provided patients and families with emotional

support. Promoted continuity of care by accurately and completely communicating to other

caregivers the status of patients for which care is provided. Promoted personal and co-worker

safety. Participated in the maintenance of safe conditions within the facility and other related

areas. Maintained a clean, orderly and well-stocked environment. Showed genuine interest in the patients

needs and wants.

EDUCATION

Dakota High School - Macomb, MI

2012

ADDITIONAL INFORMATION

SKILLS & TRAINING

Reliable and punctual Strong organizational skills

Active listening skills Sensitive to cultural diversity

Seasoned in conflict resolution Preparation of various food items

Sharp problem solver Able to regularly lift/move up to 25-50 lbs

Courteous demeanor Uses proper sanitation practices

Energetic work attitude Reliable team worker

Inventory control familiarity Neat, clean and professional appearance

Customer service expert Comfortable standing for long time periods

Adaptive team player Delivers exceptional customer service

Opening/closing procedures Exquisite leader

FDA food guidelines awareness Engaging personality

Employee training and development Excellent multi-tasker

Customer-oriented Culinary knowledge

Restaurant management Sandwich preparation experience

Event planning Friendly and enthusiastic

Driven Team building

Back of house operations understanding Trained in defensive tactics

Ability to handle fast-paced environment Firearms safety training

Successful kitchen staff supervisor Valid Michigan drivers license

Team-oriented CPR certified

Well groomed Trained in emergency response

Willing to work under pressure Effective team leader

Written and oral communication skills High volume production capability

Able to lift up to 50 pounds Focused and disciplined

Good personal hygiene Flexible schedule

Able to work with hands continuously Special dietary needs expert

Consistently complies with policies and procedures Knowledge of basic food preparation

Multi-operation hospitality management Understands mobility assistance needs

Food handling knowledge Trained in grooming and bathing assistance

Active listening skills Respiratory equipment training

Strategic thinker Documentation Procedures Expert

Superb communication skills Training in Vital procedures

Current physical fitness exam Supervision and training

Responsible Skilled negotiator

Dedicated Sound judgment

Background in catering Calm under pressure



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