**** ******* **** ***

Ottawa, Ontario. K*J *Z*

T l phone : 613-***-****

acfp5d@r.postjobfree.com

Career profile

Professional, dynamic and bilingual person who enjoys putting his talent

for selling, customer service and his desire to perform efficiently and

productively towards the development and the growth of the company. Person

who has the desire for new challenges for both his personal and

professional advancement.

Personne dynamique, professionnel et bilingue voulant mettre ses talents de

vendeur, service la client le et de travailleur assidu au profit d'une

entreprise pour participer dans son d veloppement et sa croissance.

Personne voulant relever des nouveaux d fis pour son propre cheminement

personnel et professionnel.

Work experience

VIDEOTRON (HULL CALL CENTRE)

2012-2014

CUSTOMER SERVICE AND SALES REPRESENTATIVE (inbound)

Answer inbound calls from new and existing customers for all of Videotron

services; Cable TV, Internet, Home Phone and Mobile Phone services.

Promote the special offers and different options in order to optimize each

call;

Solicit customers to subscribe to services they do not have yet;

Meet daily, weekly, monthly and quarterly sales expectations.

SUN MEDIA (KANATA CALL CENTER)

REASON FOR DEPARTURE : CENTER CLOSED

2008-2011

CLASSIFIED ADVERTISING SALES REPRESENTATIVE

Service the classified advertising calls for the 5 Sun Media daily

papers and the Bowes weeklies;

Enter the classified sales order in PBS classified software for

publication;

Promote the special offers and different options to increase the value

of the sale;

Solicit clients to offer various products;

Solicit new clients offering subscriptions in a combined sale with the

classified advertising;

Assure the quality of the service;

Do client follow-ups.

2007-2008

CLIENT SALES AND SERVICES : SUBSCRIPTION DIVISION (FRENCH)

FOR SUN MEDIA JOURNAL DE QUEBEC ET JOURNAL DE MONTREAL

Answer calls requesting subscriptions to Le Journal de Qu bec and Le

Journal de Montr al daily newspapers;

Register the subscription sales in the PBS circulation software for

next day delivery;

Service complaint calls and do the follow-ups;

Assure the quality of the service.

CROCS FACTORY (QUEBEC CITY)

REASON FOR DEPARTURE : MOVED TO OTTAWA

2006-2007

PRODUCT LINE : TRAINER

Worked on product line making Crocs shoes and sandals with efficiency

and rapidity;

Assure the quality of the product;

Meet production objectives;

Prepare product for shipping and delivery;

Train new employees on the product line.

RETAIL AND CONVENIENCE STORES (HEARST, ONTARIO)

MOVED TO QUEBEC IN 2006

Prior to 2006

Worked in retail stores and convenience stores in the Hearst (Ontario)

region.

Service customers assuring quality treatment;

Verify and control the product inventories.

Personal and professional traits

. Able to work with public and professionals with ease;

. Leadership;

. Initiative;

. Work well alone or in a team;

. Quick learner;

. Trustworthy;

. Capable of learning various tasks and/or positions.

Contact this candidate