Thomasine L. Pickens

*** **********

San Antonio, Texas 78245

210-***-****

acfp46@r.postjobfree.com

EDUCATION /TRAINING

. University of Phoenix, Bachelor of Science in Business Management

Graduated: February 2009

. University of Phoenix, Masters Program in Management

Graduated: May 2010

. Life and Career Coach Certification, Life Purpose Institute - Board

Certified Coach

. Overcomers/Daily Choice Certified Instructor

. Professional Development:

o Coaching for Premier Performance

o Managing for Premier Performance

o Diversity - Creating an Inclusive Environment

o Former Certified Diversity Trainer for the management level and

non-exempt team members

o Practical Management Program

o Situational Leadership II

o Texas Bankers Association/Texas Secured Lending

SUMMARY OF QUALIFICATIONS

Communication & People Skills:

. Established and maintained professional customer relations with people

of diverse social-economic and cultural backgrounds.

. Team player with effective leadership, motivational, analytical,

planning and interpersonal communication skills.

Organization & Time Management:

. Problem solver - grasps complex situations incorporating them into

manageable tasks.

. Ability to prioritize and multi-task in a demanding environment.

. Results-oriented, successful track record in project management and

sales.

. Resourceful - prepared to challenge and change current processes that

are not efficient/effective.

Committees:

. Diversity Council President 2002 - 2003

. BBS Strategic Implementation Team (SIT) direction of Mike Azevedo 2003-

2005

. Wells Fargo CheckPoint Team Member Resource Group Chairperson 2004-

2006

Q12 Captain for San Antonio Loan Operations 2006 - 2011

. Wells Fargo Bank Citywide Diversity Alliance 2006 - 2008

Technical Skills:

. Proficient in Microsoft Excel, Microsoft Power Point, Microsoft

Access, Microsoft Office and Microsoft Outlook.

. Experience editing and proofreading lengthy documents with focus on

spelling, sentence structure, and grammar.

Awards/Recognition:

. Star Manager for the San Antonio Loan Center;

. Star Team - Collateral Group San Antonio;

. Won Wells Fargo Bank Service Starts with Me Recognition Event to

Orlando, Florida. An event that recognizes the top 10% team members

of the company that have provided outstanding and sustained service

over the year.

PROFESSIONAL EXPERIENCE

Wells Fargo Bank, N.A., Loan Documentation Manager II, San Antonio, Texas

January 1997 - January 2014

4101 Wiseman Blvd

1-877-HR-WELLS (1-877-***-****)

Personally managed and mentored over 60 team members during my employment.

Last position managed the Collateral Perfection, Trailing Documentation and

Quality Assurance Groups. The teams' primary responsibility was to ensure

that the bank was in the correct lien position on each business loan.

Ensured that the proper insurance coverage was on each piece of collateral,

prior to funding the loan. Responsible for the team that reviewed the

perfection groups work within 24 hours. Responsible for the team that

monitored the documents once it had been recorded with the county, etc. If

the document was not recorded timely, team had to follow up with the

appropriate division. Ensured that the Collateral Management Monitoring

team followed federal/state guidelines as well as company processes. This

team was responsible for Insurance Monitoring, including SBA, Tax Tracking,

Negotiable Collateral, UCC Filing, CNS Filing for Agricultural Loans,

Watchlist Loans and our Flood Help Desk. Ensure that the Procedures are

being followed and in a timely manner. This group is responsible for

ordering the Flood Determinations prior to the preparation of the Loan

Documents. Responsible for answering Business Bankers questions regarding

any and all of the above processes. Responsible for ensuring that the

department passed all internal and external audits. Responsible for the day

to day function plus any escalation issues that may occur. Responsible for

ensuring that all team members are properly trained and given up to date

information on any and all process changes and/or amendments. Responsible

for hiring new team members as needed. Responsible for reviewing and

accepting vacation for team members and reviewing their daily Performance

Database, Exception Logs and Time Tracker. Participate on weekly

teleconferences with my counterparts in two other Loan Centers as well as

Flood Conference Calls. Assisted with training new managers and supervisors

in the Collateral Management Group. Continually challenged with new

processes and teams, succeeded the expectation.

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