Yessenia Martinez

**** ****** ***. ******, ** ***16

Cell: 214-***-**** Email: acfozq@r.postjobfree.com

Objective

I'm seeking a position within an organization who provides room for growth that requires

responsibility and appreciates hard work with a good professional attitude.

Skills

Bilingual, Spanish being my second language. Self-motivated and detail-oriented, strong

interpersonal skills, and excellent communication skills. Proficient in Mastermind,

Intranet, Microsoft office, Word, Excel, and Outlook.

Work history

06/2013 -03/2014 Protection One Irving, Texas

National Accounts Emergency Dispatcher

• Placed outbound calls in an effectively and timely manner, to verify residential

alarms and multi-family accounts.

• Dispatched the proper authorites, and notified responsible parties while updating

accounts accurately and assisted with customer inquiries.

• Promoted to National Accounts Emergency Dispatcher.

• Monitored and dispatched for a large scale of national businesses.

• Accountable for inbound technical support calls and scheduled technical visits for

National businesses.

06/2012 - 04/2013 ADT Irving, Texas

Custom Homes Emergency Dispatcher

• Placed necessary outgoing calls to verify an alarm, dispacthed the proper

authorities, and notified responsible parties in a timely manner.

• Properly documented alarm handling procedures.

• Promoted from Emergency Dispatcher to Customer Service Representative.

• Received customer inbound phone calls for technical assistance.

• Scheduled technical visits when over the phone troubleshooting cannot be

resolved.

• Assisted customer with inquiries on alarm handling, updated accounts on

information and clarification of alarm handling instructions.

• Promoted to Custom Homes Emergency Dispatcher, in which I assisted with

emergency dispatching and techinical support for custom built homes, and VIP

accounts.

06/2009 - 04/2012 Monitronics Farmers Branch, TX

Emergency Dispatch Operator Bilingual

Dispatched on emergency alarm signals, high volume inbound/outbound phone calls.

Handled an average of 160 alarms daily with an expectation of 120.

Assisted on live Spanish calls from team members and management.

Cross trained and developed new hires.

Updated inbound calls from various departments in assisting of canceling false or

customer created alarms.

Process account corrections/updates in a timely manner to help prevent false alarms

on live accounts.

Maintain 98% quality call average.

Achieved shining star award for Fire alarm in March 2011.

07/2008 - 03/2009 Wal-Mart Lancaster, TX

3rd shift lead/cashier Bilingual

Handled cash, credit/debate card and sales transaction.

Stocked and fronted grocery sections.

Handled credit card applications.

Trained new hires.

Maintained checkout count of 200 customers with a good attitude.

Items scan count of 40 items per minute.

Zero cash loss on all of my cash outs.

04/2008 – 07/2008 Pilot Travel Centers Lancaster, TX

2nd shift lead/cashier Bilingual

Handled cash, credit/debit card and sales transactions.

Handled balance account verifications on all large sales.

Verified all point of sales check purchases.

Verified monthly inventory.

Processed restocks order requests.

04/2005 – 03/2007 Minyards Food Store Dallas, TX

Cash office clerk Bilingual

Handled cash, credit/debit and ebt sales transactions.

Promoted from cashier to cash office clerk after three months.

Handled and prepare store open/close deposits.

Handled wire transfers, bill payments and lottery sales.

Maintained assigning registers slot and open tills.

Handled all store phone inquiries.

Trained new hires.

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