MARIA JOANNA OGANDO

acfozh@r.postjobfree.com 514-***-****

SUMMARY OF QUALIFICATIONS

● Export/Import Logistics preparing customs papers, good relationship with custom broker and freight forwarding, Domestic and

International clients, ocean and air freights

● Experienced working with customers and suppliers as an Account Manager.

● Strong customer service experience fully bilingual verbal and written

● Multi-tasked oriented with experience prioritizing tasks accordingly, strong communication skills, initiative, punctual

● Organized, detail oriented, professional, persistent and maintain a positive attitude at all times

● Team player and work well autonomously, problem-solver and resourceful.

LANGUAGES

English, French, Portuguese

EDUCATION

Concordia University Major in Political Sciences 2003 – 2008

Vanier College Communications 1999 – 2000

The Mother House Office Systems Technology 1998 – 1999

SOFTWARE SKILLS

● Possess strong computer skills and have experience with desktop publishing, document production and internet research using programs

including the following:

Word processing: MS Word, Lotus Notes, WordPerfect, Corel WordPerfect

Spreadsheet and database MS Excel, MS Access

Presentation: MS PowerPoint, Freelance

Industry specific software: MedRV, MedX, QuickBooks, Simply Accounting, Axapta Navision, SAP

EMPLOYMENT HISTORY

Logistics/CSR Roofing Account, SIKA CANADA (1 year Maternity Contract w/ Quantum Agency) 2013-2014

• Managed roofing account for the Eastern part of Quebec. Enter sales orders in database. Answer customers’ inquiries by phone or

email

• Export Logistics entails, entering the orders in the database, sending order confirmation out to customers, once order was ready,

prepare customs documents to be sent abroad

• Organize international shipments with forwarder ship out or pick up orders. Answer customer inquiries by emails regarding

products, cost and packaging.

• . Export Logistics at an international level with all the Sika companies all over the world from Colombia, to Brazil to Iraq, France,

Germany, and Australia and others.

Account Manager/Logistics/ Account Receivable Assistant, QUINKO-TEK International (Permanent) 2009-2012

● Buyer/ Purchaser of Aluminum and glass cabinet doors; Account Manager

● Handled export and import logistics for North America shipments; purchaser of handles with suppliers

● Replacing the receptionist during her breaks and holidays

● Assistant to the Credit Manager

● Assistant to the Accounts Receivables Department

Administrative/Facility Assistant, EPICOR (formerly NSB) (1 year Maternity Contract) 2007 – 2008

Reporting to the Manager of IT Infrastructure and Facilities

● Updated the office floor plan including seating locations (using Auto Sketch) and name plates at cubicle entries

● Updated the online locator in ‘Connections

● Back up receptionist on a daily basis when needed

● Worked with maintenance and IT department to set up employee work stations

● Updated mailing folders

● Planned and coordinated employee relocation within the building

● Provided telecommunications administrative support by working with cellular companies (US and Canada) to add / remove roaming

plans and other features as needed

● Ordered hardware and accessories completing new activations and cancellations of cell phones and Blackberries

● Resolved billing or service issues

● Reviewed monthly telecommunication and facilities charges

● Validated changes to invoice trends and coded to appropriate accounting unit

● Monitored and ensured that department stays on budget

● Notified supervisor of budget issues

● Completed other assigned tasks to assist with planning and maintenance of department budget

● Issued employee laptops, cell phones, international travel kits, and calling cards

● Maintained database of loaned equipment and provided support

● Produced monthly usage reports for cell phones and Blackberries

● Maintained corporate contracts with suppliers and contractors

● Maintained emergency evacuation plan and business continuity plan

● Purchased and distributed office supplies including price negotiation

● Replaced the Office Products Administrator (including task of distribution of travel cash) as required

● Replaced the Switchboard Operator as required

● Acted as backup for the Live Meeting Specialist

● Distributed internal mail and set up couriers for UPS, FedEx

Receptionist / Secretary, Public Relation, STEWART HALL CULTURAL CENTRE (Permanent) 1997 – 2006

● Greeted visitors and provided the schedule for upcoming events and programs

● Directed visitors to different activities

● Provided detailed information and responded to inquiries regarding regularly planned and special events as well as other

general inquiries

● Assisted and participated in activities and events

● Assisted in set up and break down of stage as required

● Introduced events to large audiences

References available upon request

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