MILTON CLARK

***** **** *** * #****, Federal Way, WA 98003 H: 206-***-**** C:

253-***-****

acfozf@r.postjobfree.com

Summary

Versatile leader trained in management who thrives in dynamic, challenging

and fast-paced professional environments. Assertive and enthusiastic, with

extensive knowledge of customer service and an unsurpassed worth ethic.

Highlights

Strategic planning

Client relationships

Process improvement strategies

Relationship building

Inventory control

Team building

Staff retention

Personable

Cost reduction and containment

Flexible

Productivity improvement specialist

Dedicated

Troubleshooting and problem solving

Accomplishments

Created critical KPIs to track and improve on-time delivery, customer

issues and safety statistics.

Boosted customer satisfaction ratings to 96.1% in under 12 months.

Top store in the district for IPT(Items Per Transaction)

Top store in the district for used sales

Top store in the district overall

Manager of the year

Experience

Site/Project Manager - 2012-2014

ABM Industries (Amazon Fresh-Bellevue, WA) - Seattle, WA

Tasked with the overall direction, coordination, implementation, control,

production and completion of specific projects ensuring consistency with

company strategy, commitments and goals.

Lead the planning and implementation of projects, facilitate the definition

of project scope, goals and deliverables.

Define project tasks and resources requirements, develop full scale project

plans, assemble and coordinate, manage project budget and resource

allocation.

Tasked with the staffing, training, coaching, 5S training & standards, OSHA

Regulations and safety training of the employees.

Manage supply, chemical ordering & installing, MSDS training &

specifications, PPE training & standards, the overall inventory control of

office supplies, chemicals & equipment & the maintenance & the scheduling

of maintenance of the equipment.

Store Manager - 2011-2012

Family Christian Stores - Kirkland, WA

Achieve financial performance initiatives as directed by store operations.

Direct supervision of partners, hiring/firing of all partners, assist

partners in goal setting and skill development, conduct performance reviews

and make recommendations for promotions, when applicable.

Lead the store sales team in sales and services, ensuring guest

satisfaction, achievement of sales and profitability.

Lead by example through training and execution.

Manage inventory, control shrink and the overall Profit & Loss of the

store.

Ensure partners comply with all company policies and procedures, company

daily operations and perform other duties as needed or requested.

Manager - 2010-2010

Ambassador College Bookstores - Seattle, WA

Merchandising plan design to penetrate and grow targeted college student

market. Communicate with students, school management and Ambassador

Headquarters to coordinate overall effort in accordance with corporate

goals.

Play integral role in product activities. Manage and prepare labor duties

were define strategy for and develop, execute, and manage comprehensive

sales and budget from month to month.

Create plans to make the process of book buying easier for students. Work

with school management on an ongoing basis to enhance areas of the book

buying and issuing process.

Cut back labor costs by creating a more streamline training and sales

tracking. Shipping and receiving of books and other book store related

materials.

Keep consistent track of inventory and minimize inventory.

Provide exceptional customer service to the students and school personnel.

Store Manager - 2006-2010

Gamestop - Kent, WA

Achieve financial performance initiatives as directed by store operations.

Direct supervision of partners, hiring/firing of all partners, assist

partners in goal setting and skill development, conduct performance reviews

and make recommendations for promotions, when applicable.

Lead the store sales team in sales and services, ensuring guest

satisfaction, achievement of sales and profitability.

Lead by example through training and execution.

Manage inventory, control shrink and the overall Profit & Loss of the

store.

Ensure partners comply with all company policies and procedures, company

daily operations and perform other duties as needed or requested.

Top store in the district 3rd & 4th Qtr.

Top store in the region in customer satisfaction 1st & 2nd Qtr.

Store Manager - 2001-2006

Game Crazy - Auburn, WA

Achieve financial performance initiatives as directed by store operations.

Direct supervision of partners, hiring/firing of all partners, assist

partners in goal setting and skill development,

conduct performance reviews and make recommendations for promotions, when

applicable.

Lead the store sales team in sales and services, ensuring guest

satisfaction, achievement of sales and

profitability.

Lead by example through training and execution.

Manage inventory, control shrink and the overall Profit & Loss of the

store.

Ensure partners comply with all company policies and procedures, company

daily operations and perform

other duties as needed or requested.

Top store in the district 2nd Qtr.

Highest IPT (Items Per Transaction) in the district.

Highest used sales percentage in the district.

Manager of the year.

Education

King Co Food Handler's Permit - 2013

BBP Certification - 2012

US Army - (Veteran)

Telecommunications Certification

Computers and Computer Applications - (120hrs)

High School Diploma

Training

Experienced with OSHA Regulations, MSDS specifications, sanitizing,

chemical testing, 5S, BBP, PPE, cardboard baler, electric and manual pallet

jacks, AS400, Microsoft Outlook, Office and Excel.

Contact this candidate