Christopher Hughes Knight

*** ***** ******, ********, ** 17547

Telephone: 717/604-1049 E-mail: acfoyn@r.postjobfree.com

A Program Manager/Sr. Project Manager… A hands-on manager who has led the delivery of domestic

and international, projects demonstrating leadership skills in areas of product, project, portfolio, change,

engagement and delivery management. Effectively directs and coordinates the activities of in-house and

vendor technical resources providing technical guidance and cross-functional leadership in the areas of

global technology solutions within application design & development, database administration, internet

portal development, change management, quality assurance, hardware systems architecture, data center

management and disaster recovery policy & implementation. Provides direction of technology

integration/conversion as it relates to business acquisitions and divestitures. Other roles and functions

include: Business case and requirements analysis, RFI/RFP/RFQ procurement & acquisition process,

Relationship management, SLA/SLO management, BPO, contract administration, PMO governance,

recruiting, global planning and facilities and systems consolidation. Industry expertise includes: direct

marketing; the development and integration of Health Care Personal Lines; insurance; mortgage banking

& mortgage service systems and publishing systems. Additional significant experience, include, the

development of HR, payroll, warehouse, work force, transportation, ad media, telecommunication,

telephony, VOIP, e-Commerce, e-Fulfillment and e-Government systems. P&L Experience. Develops

and manages operating budgets in the $5M-$21M.

Career Experience

• Twenty years leadership experience managing business application systems technical design,

development, integration, data center operations, maintenance and business continuity/disaster

recovery in both the private and government sectors.

• ROI system evaluations, prioritized value/earned value analysis, cost of ownership/acquisition,

GAP and Risk analysis. Write RFI/RFP/RFQ as a process, pricing and contract administration.

• Develop and implement a PMO structure to oversee project portfolio coordination, project

planning, performance data collection, analysis of overall program activity data, its compilation

and reporting.

• Evaluating risk and providing guidance to the team on understanding risk management…

documenting and translating requirements into executive management decision support tools

including management dashboards, developing or modifying procedures to solve complex

problems within information systems.

• Advanced knowledge SOA and expert utilization of waterfall SDLCs through the design, build,

test, delivery and installation. The development best practices, PDM (Product Data

Management) and PPLM (Program and Product Lifecycle Management) in support of portfolio,

data, document, and engineering change management as well as project tracking. PMI’s

PMBOK and iterative development experience, CPM, ITIL and other structured methodologies,

including: Project Management: MS Project, Clarity, Primavera, RUP (Rational Tool Suite),

Agile (SCRUM) CAD/CASE, JAD/RAD, SLA/SLO, CMM/SEI (3 & 4), RAD, and TQM.

Requirements elicitation, analysis, management, using a use-case based approach.

• Twelve years of experience in (BPO) on-shore and off-shore hardware and software vendor

relationships and technical resources with TCS (Tata) and Wipro, vendor contract negotiation

and contract management. Highly experienced in directing and managing all aspects of technical

organizations between 20 to 55 direct and indirect staff members. Able to communicate

effectively across multiple levels of technical understanding and multiple levels of the

organization, negotiation, coaching, teambuilding, consensus building, sales and marketing

skills.

• Proven ability to react positively and recover problematic situations. Strong business acumen

with an understanding of implementing measurable processes. A C-level manager, experience

communicating and fostering relationships with VP and C-level clients responsible for

management consulting, requirements gathering, interpreting business issues and challenges into

product development, implementation of COTS initiatives. Bring the IT organization into the

‘Business Planning Cycle‘, evaluating technology trends and setting the future direction of IT

functions, including...strategic planning, SLA development, adherence and reporting, Project

Management Office.

• OCR/ICR & document management, telecommunications/network administration, infrastructure

analysis, international IT operations, emerging technologies research & application and the

introduction and standardization of global solutions.

• Experience in coordinating large scale e-Commerce, e-Government and e-Fulfillment, portal and

globalization strategies in partnership with key stakeholders across the enterprise. Familiar with:

information architecture, visual design, rich media, CMS templates, and front end technology

(HTML, JSP, and CSS). Progressive experience in the deployment of multi-platform distributed

systems in complex environments, including: Mainframe, HP-UX, AS/400 and n-tier Windows

2000, 2003, 2007 platforms, COM+/ActiveX, DB2, ORACLE, SQL Server, C++, Visual Basic,

VB.NET, JAVA/JAVA Script, XML, .NET object-based (OO) applications…migrating to a

standards-based, shared services architecture.

• Operations Research i.e. business strategy development, risk analysis, feasibility assessment,

scope development, business area analysis, identifying enabling technologies/approaches to

achieve business goals…under ITGC - COSO, COBIT and SOX (Sarbanes-Oxley) principles.

Project experience business merger, acquisition planning in terms of data, application, systems,

communications and reporting integration. Direct responsibility for domestic and international

consolidation of physical facilities and IT infrastructure, systems and operations.

Education

Villanova University BS, Business Administration/Operations Research

Penn State PMI exam preparation, PMBOK Version 4, Post Graduate Study -

Corporate IT Management; Various (on-going) - Program Management; Risk

Management; Change Management; internet design, PDM PPLM and QA

Work History

Project Manager family commercial real estate investment company since March 2012.

Highmark, Inc. Camp Hill, PA 3/2011 through 3/2012

Sr. Project Manager

Manage multiple Highmark Healthcare global eMarketing (portal) system implementations and legacy

systems modernization projects, including planning the integration of WebMD and development tools

update (the installation of Rational Application Developer v7.0 WebSphere). Maintain Primary liaison

with ‘Underwriting’ for content change and approval. Principal responsibilities include risk, change and

delivery management. This is a large scale contract assignment.

Amyx, Inc. Philadelphia, PA 10/2010 through 3/2011

Sr. Project Manager/

Sustainment Program Manager

DoD, Defense Logistics (DLA Troop Support), at the Defense Supply Center – Philadelphia (DSCP) to

design and manage the implementation of multiple Food Service Logistics/Distribution and

transportation projects for the sustainment sub-systems and the e-Government (portal) supporting the

Common Food Management System (CFMS) program for USN (United States Navy) and USMC

(United States Marine Corps). Documented, monitored and evaluated the control deficiencies for the

‘Internal Controls and Compliance’ committee Under ITGC and SOX 404 guidelines - documented,

monitored and evaluate the control deficiencies for the overall assessment of CFMS. Other principal

responsibilities include risk, change management and systems & dining facilities consolidation. This is

a large scale contract assignment.

J& B Software, Inc. Blue Bell, PA 8/2008 through 9/2009

Sr. Program Manager

Federal Government US CIS (immigration and naturalization) contract for JPMorgan Chase.

Responsible for forms identification and OCR/ICR installation using software solutions, including:

eFLOW, TIS and TMS. Maintain the client’s portal. Manage and report on project financials, change

request, conflict management, and design issues. Coordinate and provide leadership for IT professionals

in a complex matrix environment, as well as creating, documenting and monitoring the change approval

and implementation process. This is contract assignment.

UBICS Pittsburgh, PA 2/2007 through 6/2008

Program Manager

Simultaneous customization and implementation of the Red Prairie base product software (WMS) and

SCM, Labor Management and Transportation) for: General Electric, Subaru of North America and

Cummins. Implementation of Supply Chain Management principles, production planning, inventory

management, demand-based replenishment, purchasing for Merchants Terminal and ConAgra. The

completion of each of implementation represented a net income of $1.2 to $1.8 million. This is contract

assignment

RR Donnelley Lancaster, PA 6/2005 through 1/2007

IT Site Manager

Responsible for: CRM, e-Fulfillment and web product development; hardware and software

infrastructure, WMS/Distribution and ‘TraK’ (SCM) systems product management…and directing of the

activities of the Wipro (35 member) off-shore technical team and the 12 member on-shore technical

team accountable for: developing and providing strategic direction and insight for current and future

needs; asset Management, IT Procurement, vendor contract negotiations and vendor relationships.

Responsibilities also include the development, implementation and maintenance of the Company’s

strategic technology plan and the evaluation and implementation of the technology infrastructure

supporting Property and Casualty Life, Annuity, Medicare, and Dental insurance fulfillment to 51

customers, including MetLife, New York Life, Prudential. High profile projects completed for AARP

and USAA. Additional general responsibility, include: project estimation and resource planning,

budgeting, change management, DR development and support, and effective communications across

project teams and functional areas. Specific responsibility, include:

• Develop customization standards and maintain each customer’s client agency and broker portal, to

support Property and Casualty (personal lines) interface with customers back-office processes,

including rating, underwriting, renewal, claims and agency notification process. Maintain the

automated quote in conjunction with the client’s technical team.

• Lead the development and implementation of managed care IT print systems. Specific experience

acquired in the development and support of Medicare related products, including Medicare

Advantage, Medicare Part B, and Medicare Prescription Drug Coverage (Part D). Plan and manage

solutions that are subject to deadlines dictated by the need for government compliance. This is

contract assignment.

Integration Company York, PA 3/2003 - 6/2005

Program/Project Manager

In anticipation of dramatic down-sizing of my employer, I sought after and won contract employment

based on - developing e-Commerce systems requirements, project analysis, systems design and

integration of various LAWSON and Oracle business applications, including: accounting, finance, sales

and human resources environment.

Services provided: Formal project development under PMI’s PMO principles. Supplying direction to

the client’s Tata and Wipro off-shore teams, Sarbanes-Oxley (SOX) compliance change and rick

management. Reviewed testing and documentation of key controls for SOX compliance; Designed and

implemented training for Controller’s Office personnel...Companies supported: Hanover Direct and RR

Donnelley. This is contract assignment.

Hanover Direct, Inc. Hanover, PA 6/2000 - 3/2003

Executive Program Director

Responsible for: Development, coordination, change, logistics, training and management of multiple

domestic and international direct marketing, manufacturing, distribution and WMS solutions…and

directing of the activities of the Wipro off-shore technical teams. Responsible for product development

of Shipping, Manifesting, CRM and SCM shared services application and system architectures.

Maintain working relationships with each of the business units, customers and business partners to

insure effective coordination of the planned effort and problem resolution. Support areas include: S&OP,

supply network resource planning, master planning, detailed production scheduling, pre-build planning,

supply network design / optimization, inventory optimization, master data set-up, exception messages,

and order conversions.

Maintain business relationships with clients or potential clients in terms of planning, coordinating and

implementing their point of sale and e-Commerce development as a contractual requirement.

Implemented and managed multiple large scale e-Commerce and e-Fulfillment products for external

customers, including: International Male, X-Box and Domestics on-line catalogues.

AON Corporation Hatboro, PA 6/1999 - 6/2000

International Project Manager

Responsible for: Directing the development of the Life, Annuity insurance and Property & Casualty

application Lead Management System (LMS) and integrating it with the Personal Lines System and Life

Management System; leading the multi-national Information Technology Team (including the direction

of the 40 member Tata off-shore technical team); Evaluating the office of projects & planning, IT

hardware and software infrastructure of potential e-Commerce and telemarketing vendors worldwide.

Close and consolidate IT operations outside of the U.S. and move to the Chicago data center. Maintain

business relationships with third-party vendors and AON Insurance host organizations within the UK,

Australia and South America.

Accomplishments:

• Led technical support for the expansion of the Property & Casualty and Life business into Asia,

South America and Europe by providing technical input in the areas of telecommunications,

applications development and long-term infrastructure planning.

• Maintained the interfaces and coordination of the LMS, the Rating, Underwriting, Risk

Evaluation and Change Management, Policy Creation/Renewal, Underwriting Review, Billing

and Claims, Claims History data warehouse systems.

• Managed foreign e-Commerce and telemarketing program start-ups.

City of Philadelphia Philadelphia, PA 7/1996 - 6/1999

CIO/Public Works - IT Director

Responsible for: IT hardware and software infrastructure strategic plan; providing vision to accelerate

delivery of new strategic GIS and engineering system solutions; Directing Business and IT feasibility

assessments for e-Commerce/e-Government product and strategic plans & scope definition; Managing

network infrastructure and LAN Services Team; coordinating the IT personnel within each of the 37

city departments and agencies; Recruiting and hiring key technical personnel; Introducing Project

Management Methods and Standards; Managing the multi-million dollar project and capital /operating

budgets; Monitoring peak performance in a high availability network and capacity planning; Managing

Data Security initiatives...Coordinated Information Technology evaluation and qualification of

Enterprise Resource Planning (ERP) vendors; Established network demonstration, testing laboratory;

and e-Government solutions.

Accomplishments:

Create the installation and disaster recovery plan for network services.

Lead as while as major contributor in strategic the delivery of the GIS system. Lead the Activity Based

Costing initiative for IT which led to $11 million per year reduction in planned spending.

Computer People Haverford, PA 3/1993 - 7/1996

Engagement Manager

Responsible for: Business Alignment consulting; Development PMO (Program Management Office);

Business Architecture…Providing the strategic vision/plan for the new corporate computing and

network infrastructure; Developing detailed product development plans, budgets and schedules to

achieve smooth systems installation and integration; Managing installation and expansion the network

architecture; Managing ambiguity; Developing the strategic plan for custom system development efforts;

Risk analysis; Providing technical support acquisition and merger; Developing detailed project plans,

budgets and schedules to achieve smooth installation and integration; Developing and maintaining a

strong working relationship with the client. Establishing policy for capacity planning and data security

initiatives...Companies supported: Travels Mortgage; Provident Indemnity; PECO Energy. Develop the

blueprint for the enterprise server and data warehousing architectures. Led a team of web developers to

define a multi-tier infrastructure to deploy and support web applications mortgage systems. Led the

infrastructure development of the IBM AS/400, Windows network environment

Accomplishments:

Install a $5 million multiple platform relational database to support the integration of financial services,

sales demographics and life-style systems. Negotiated and approved vendor hardware/software and

installation contracts…Established new data center operations, including network development.

Oxford Financial Jenkintown, PA 11/1990 - 3/1993

IT Director

Responsible for: Operations Research to determine improvement or cost avoidance opportunities; Hiring

and training staff; Developing detailed project plans, budgets and schedules to achieve smooth

installation and integration;

Direct and coordinate all phases of portal design, programming, installation and operations...

Accomplishments:

Developed strategic IT cost reduction plan resulting in a $12 million budget reduction in data center

operations. Win an estimated $120 million FDIC fulfillment contract with the U.S. Department of the

Treasury for processing of delinquent mortgage loans…as a result of investigating, recommending,

acquiring and implementing 'Systematics' application systems and reducing the cost of IT operations.

Standardize project management techniques and tools.

AON Corporation Trevose, PA 11/1982 - 10/1990

Director of Project Management

Responsible for: Creating and managing the IT Program Office, including creation of project plans for

domestic and international business partners, preparing an integration plan for Life insurance, Property

& Causally and financial systems with budgets and schedules facilitating smooth installation.

Knowledge & Skills Summary

Progressive experience in providing technical coordination in the design, development and deployment

of multi-platform distributed systems in complex technical environments including Mainframe, HP-UX,

AS/400 (i-Series) and n-tier Windows platforms, COM+/ActiveX, DB2, ORACLE, SQL programming

(SQL Server 2005/2008 platform), C++, Visual Basic, VB.NET, JAVA/JAVA Script, J2EE, XML, .NET

object-based (OO) applications globalization & localization strategies…migrating to a standards-based,

shared services architecture (SOA). Project Management: MS Project, Clarity, Primavera, RUP

(Rational Tool Suite), Agile (SCRUM), ITIL, CAD/CASE, JAD/RAD, SLA/SLO, CMM/SEI (3 & 4).

Telecommunications/Telephony: TCP-IP, Cisco VOIP, IVR (ACD/IVR). Tools: MS Office Suite, Visio,

SharePoint. GIS: ArcView, Arc Info, ArcGIS Server. Insurance: Healthcare, Life and Property/Casualty

– exposure to PMSC and Navisys. Warehousing, Distribution and Transportation: Red Prairie. Real

Estate: Mortgage Banking, Real Estate Management. Personal: Public Speaking.

Work Status: Born in the US (Citizen) - I am authorized to work in this country for any employer.

Contract Assignments: Full Time (W2 employee), 1099 and Corp-to-Corp. Open to contract-to-hire

for the right position.

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