*** ******** **** ** *

London, ON N*X *B*

519-***-****

acfosa@r.postjobfree.com

Marguerite Grace

IT professional with a broad skill set. Excellent communicator experienced in interpreting and

PROFESSIONAL

implementing client and staff requirements to produce solutions. Thrives in environments that

PROFILE

embrace new technologies. Strong desire and willingness to help solve client and staff technical

issues.

WEBMASTER

PROFESSIONAL

ACHIEVEM • Established the hospital system’s presence on the Internet.

ENTS

• Created and maintained multiple web applications for internal use.

• Converted Intranet site to SharePoint.

• Responsible for interfacing with internal clients to determine and produce web

solutions.

TEAM LEADER

• Transformed the Help Desk from a place to call to simply log an issue to a trusted

resource for problem resolution.

• Supervised and staffed the Help Desk to meet the requirements of converting the

hospital system from dumb terminals to Windows-based PCs and desktop software.

• Determined the information required to successfully resolve a client’s problem and

configured the Help Desk software to allow them to capture this information efficiently

and effectively.

• Provided a cost savings of several thousand dollars by creating a web solution to allow

customers to submit support requests.

SYSTEMS ANALYST

• Successfully converted the hospital system from dumb terminals to Windows-based

PCs and software.

• Provided customer support for Windows-based PCs, software and DEC Pathworks.

• Installed and maintained Windows for Workgroups mail system.

• Converted the hospital system from Windows for Workgroups mail to Microsoft

Exchange Server.

SKILLS Programming/Web: JavaScript, HTML, CSS, Sass, ASP, ASP.NET, ColdFusion,

VBScript, PHP, WordPress

Software: Dreamweaver, Photoshop, SharePoint Designer, Microsoft

Office, MedSeek SiteMaker CMS, ACT!, HEAT, Crystal

Reports

Database/DBMS: SQL

Operating Systems: Microsoft Windows NT/95/98/2000/Me/XP/7, Mac OSX

Server: Exchange Server, SharePoint, ColdFusion, SQL, Windows

WEBMASTER, METHODIST HEALTH SYSTEM, DALLAS, TEXAS

WORK

HISTORY 1999 - 2013

TEAM LEADER, METHODIST HEALTH SYSTEM, DALLAS, TEXAS

1997 - 1999

SYSTEMS ANALYST, METHODIST HEALTH SYSTEM, DALLAS, TEXAS

1994 – 1997

EXECUTIVE SECRETARY, LOMAS FINANCIAL GROUP, DALLAS, TEXAS

1991-1994

BISHOP DUNNE HIGH SCHOOL, DALLAS, TEXAS 1983

EDUCATION

EXECUTIVE SECRETARIAL SCHOOL, 1983-1984 (Legal secretary)

SharePoint Power User, Querying Microsoft SQL Server 2000 with Transact-SQL, Introduction

to C# Using Visual Studio 2005, Mastering Web Application Development Using Visual

InterDev 6.0, MDX SQL 2000, VBScript: Introduction, MedSeek User Level II SiteMaker v5.0

Developer, MedSeek User Level III SiteMaker v5.0 Developer, MedSeek MetaModule ST

Training – Level I, Dreamweaver MX: Level 1, Dreamweaver MX: Level 2, Fireworks 4: Level

1, Fireworks 4: Level 2

COMPTIA A+, COMPTIA NETWORK+, COMPTIA SECURITY+

CERTIFICATION

S

AVAILABLE UPON REQUEST

REFERENCES

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