JULIANA HAGAN

**** ******* **** *****, **. 190**-***-*** 3352 acfona@r.postjobfree.com

PERSONAL PROFILE

I am a graduate of The University of Ghana, Legon. I am self motivated, results oriented and have the ability to juggle multiple tasks effortlessly. I

offer an extensive customer service background, coupled with a top notch communication and presentational skills. Knowledgeable in dealing

with all levels of customer issues and resolution and am seeking an opportunity in an organization where I can grow as an individual and develop

a career path.

AREAS OF STRENGTH AND EXPERTISE

●Training and Mentoring ●Business Development ●Relationship Building

●Team Leadership ●Customer Service ●Strong Interpersonal Skills

●Vendor Relations ●Project Management ●Presentational Skills

PROFESSIONAL EXPERIENCE

WAWA Inc.

Fresh Food Manager (2013 – Present)

Ensure a pleasant shopping experience for all customers and respond to customer complaints or inquiries. Solicit customer feedback,

input, and information and create a plan to consistently meet the expectations of all customers. Manage the training, coaching and

performance of customer service associates. Ensure execution of established safety, security, quality, and store operations policies,

procedures and practices. Gain knowledge and awareness of marketing programs, campaigns, strategies and initiatives and provide

education to associates.

Inventory Manager (2012 – 2013)

Provided subject matter expertise in the area of customer service programs in addition to cash management, point of sale

maintenance, and store inventory. Analyzed customer service results and trends and prepared action plans. Coordinated daily

customer service assignments and activities of associates. Monitored and analyzed reports relating to loss prevention and reported

trends to the General Manager. Examined results from internal and external audits and took the appropriate action to resolve and

address issues.

SELCO MERCHANT, LONDON (2008 – 2011)

Purchase Ledger Clerk

Purchased products to replenish stock and ordered products to meet customer needs and demands. Anticipated customer need and

utilized knowledge to help the company be more profitable. Ensured that client needs were met when contracting with vendors.

Worked with management and sales team and suggested product promotion measures.

MARKS AND SPENCER, LONDON (2006 2008)

Customer Advisor

Advised customers on goods and services and resolved customer issues on the phone and in store. Took phone orders

for customers and handled the promotion of new products and services.

KUMOJI MEMORIAL HOSPITAL, GHANA (2005 2006)

Patient Care Associate

Confirmed, entered, and updated all required demographic data on patient and guarantor on registration system. Secured copies of

necessary ID and insurance on all required forms Maintained departmental and individual reports as required. Planned, organized,

and accomplished tasks according to priority to effectively meet departmental and patient needs

EDUCATION AND TRAINING

Bachelor Degree, Delaware County Community College (In Progress)

Bachelor Degree in Fine Arts, University of Ghana

Certificate in Microsoft Office Suite, Aptech Computer Institute

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