* **** **** **** *.

Lawis

#** *. ***** **., ****. Dela Paz, Antipolo City 1870

mobile: +639*********

email: acfomc@r.postjobfree.com

PROFILE

A competent graduate of Information System and Office Administration with qualifications on

Computer Hardware Servicing, DSL Technology, Customer Service and Technical Support.

OBJECTIVE

To be able to have an entry-level job in any relevant Industry where I can contribute my

knowledge, skills and trainings. Be able to grow with the company by learning from coach, colleagues and

to work passionately in my field.

EDUCATIONAL

Diploma in Information Technology

TEKSQUAD INSTITUTE OF INFORMATION TECHNOLOGY

Antipolo City, Rizal

WORK EXPERIENCE / INTERNSHIP

Executive Assistant Intern

December 2013 – March 2014

Teksquad Institute of Information Technology (Antipolo City)

Support Instructor

December 2013 – March 2014

Teksquad Institute of Information Technology (Antipolo City)

On-the-Job Trainee

September 1, 2013 to December 6, 2013

Valley Golf and Country Club Inc.

CERTIFICATIONS and QUALIFICATIONS

I have several Industry certifications where I am competent to perform the following:

Office Administration

• Perform a variety of computer-based tasks such as: creating spreadsheets, preparing presentations,

creating and typing documents, maintaining calendars and tracking deadlines.

• Know how to juggle multiple assignments and competing priorities and how to manage growing

workloads.

• Maintain paper and electronic files, manage projects, track multiple deadlines, maintain calendars,

schedule meetings and keep everything orderly and accessible.

• Communicate through face-to-face contact, by e-mail and telephone systems.

Computer Hardware Servicing (TESDA National Certificate II)

• Build, Install, Configure, Troubleshoot and Maintain Computer and Network Systems

DSL Technology Essentials (with LAN, WAN and Wireless)

• Competent to define how DSL technology works

• Competent to identify and itemized DSL, computer system and networking equipments

• Competent to properly connect a complete DSL network and workstations with router

• Competent to configure PPPoE username and password on DSL modem

• Understanding of the hierarchy of common issues on DSL connections such as Sync,

Authentication, Browsing and Speed issues.

• Competent to setup WIFI or wireless local area connection using WPA encryption

Technical Support Essentials (Product Support and Basic Call Handling)

• Competent to learn and support technical products such as software, PC Hardware, DSL or

broadband internet and Wireless connections

• Basic understanding of Customer Service

• Basic understanding of Call Handling

Computer Networking Basics (LAN, WAN and OSI Layer)

• LAN Principles

• WAN: Setup and Configuration of DSL Internet

• OSI Layer: Basic functions of the 7 OSI Layer

• Basic Understanding of Wireless 802.11x standards

AWARDS AND AFFILIATIONS

Best in Technical Support Essentials

Itanium Class of 2014

The Teksquad Alumni

First Place in Mr. College of Education

University of Rizal System

2011-2012

Deportment Awardee

Sumulong Memorial High School

2010-2011

INDUSTRY TRAINING

Business Support Essentials Training (5 months)

“Transformational Leadership: Lead and Manage Yourself and Others”

Teksquad Institute of Information Technology

November 2013 to March 2014

Competency assessment covered:

• Basics of 7 Quality Tools

• Personality Development

• Personal Mastery

• Customer Service

• Teams Roles, Performance & Leadership Basics

PERSONAL INFO

Age : 19 year-old

29th of May, 1995

B-day :

Place of Birth : Antipolo City

Height : 5’9”

Civil Status : Single

REFERENCES

LUGHEN N. SIDRO

School Director

Teksquad Institute of Information Technology

Antipolo City Rizal, Philippines

Email: acfomc@r.postjobfree.com

Mobile: +63906.128.2216

DONDON L. AREVALO

President

Teksquad Institute of Information Technology

Antipolo City Rizal, Philippines

Email: acfomc@r.postjobfree.com

Mobile: +63905.518.4105

I hereby certify that all information herein are true and correct with all of my knowledge.

Mark John Paul M. Lawis

date: / /

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