SUMMARY OF QUALIFICATIONS

. Detail-oriented Computer Technician, thoughtful professional prepared

to excel in the field of Computer Technology and contribute to

organizational objectives

. Twelve years of hardware and software experience

. Background includes installing: servicing, repairing, maintaining,

updating, and upgrading computers and software; providing desktop

support regarding software usage; performing backups; upgrading

systems utilizing various tools to enhance capabilities;

troubleshooting and correcting problems; and moving, transferring, and

processing data to specific applications

. Improving productivity, improving data accuracy, maintaining systems

at optimal usage, reducing downtime and all while reducing costs

TECHNICAL SKILLS

Software: Microsoft Office Professional, Microsoft Works, Norton

System Works, AVG, Adobe PhotoShop, Adobe Image Ready,

Windows Movie Maker, Microsoft ActiveSync, QBasic, R-

Studios, GetDataBack, Acronis, SpinRite, QuickBooks

NotePad++, Symantec Ghost, and many more

Operating Systems: Microsoft Windows Server 2000 & 2003 Standard &

Enterprise Edition, Microsoft Windows 8, Microsoft

Windows 7 Microsoft Vista, Microsoft Windows XP/2000

Professional/NT/98/95, DOS 6.22/5.0/3.0/1.0, Basic, VM

Ware

Hardware: Ethernet, Cisco Routers, Removable storage media, memory,

expansion PCI cards, CPU, and various components

Networking: Network Specialists in (TCP/IP), Microsoft Exchange,

Novell, DOS, Remote Desktop, VNC, FTP, VPN and many more

EDUCATION AND CERTIFICATIONS

. A + Certified IT Technician, September 9, 2008 Career ID Number#

COMP001007736622

. Bachelor Applied Art and Science, Computer Technology and Area Applied

Studies in Art, Stephen F. Austin State Univ., December 2008

WORK EXPERIENCE

Dallas Community College El Centro & West Campus - Dallas, Texas

2009 to Present

Pc Support Specialist

. Provide support at El Centro and other campus.

. Brought new campuses online; El Centro West Campus & R Building,

also helped convert the entire campus from Novell to Active

Directory.

. Spec out new equipment and software for department's needs

throughout the year.

. Support thousands of users, software titles, and pieces of

equipment.

. Recognized for providing stellar support and effort in my two

departments.

. Break Fix computers repair.

. Saved the department money with equipment repairs and purchasing

while recommending products and services that meet our needs.

. Manage Administrative side and Educational side of the network,

while looking at new and improved Ideas within the campuses.

. Teaches Cisco CCNA1 and Cisco CCNA2

Staples - Las Colinas, Texas

2008 to 2009

Staples Easy Technician Expert

. Provide technical support for customers, product support, and

consulting services; train employees and prioritize workloads

. Update and manage sales products within the Electronics Department -

Tripled monthly sales and honored with back-to-back "Employee of the

Month" award for October and November 2008

. Subject matter expert; diagnose, troubleshoot, resolve hardware

maintenance and upgrade issues for customer base at 3 Staples

locations

. Trained as Assistant Manager; doubled weekly sales within first 30

days of new assignment

Stephen F. Austin State University - Nacogdoches, Texas

2005 to 2007

Computer Assistant Technician for College of Education

. Provided local and remote desktop support for 350 workstations and 12

satellite locations within College of Education

. Department of Human Sciences as the head service technician I reduced

technical resolution turnaround time from two weeks to same day.

. Reduced the need for outsourcing technical repairs at an annual cost

savings of $12,000

. Gathered, reviewed, and analyzed sensitive information critical to

strategic planning; aligned staff resources to optimize organizational

goals.

. Directed operations in collaboration with senior management from

multiple departments; created weekly reports with recommendations

to senior executives.

Kingwood College - Kingwood, Texas

2003 to 2005

Computer Lab Assistant

. Oversaw 125 workstations housed in common areas to be used by the

general public and students; maintain integrity of network

workstations while servicing over 4,000 monthly visitors/computer

users

. Increased efficiency to the network of computers and peripherals by

30% for a wide variety of program participants and staff

. Served as an advisor to senior and local managers in all matters

pertaining to the computer labs and support.

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