Carla Osterbeck

acfoig@r.postjobfree.com

**** ******* **** ***., #***

Las Vegas, NV 89145

Cell: 702-***-****

Home: 702-***-****

Experience

July 2013 - May 2014

AALM Consulting

Collections/Customer Service/Work-from-Home

Place outbound calls to customers to set up a payment arrangement on their delinquent

loan accounts to get them back in good standing. Take inbound calls from customers and

assist them with making payments and answering questions that they have in regard to

their account.

May 2012 - March 2013

Capital One Las Vegas, NV

Collections

Place outbound calls to customers on their retail accounts that are 1-60 days delinquent to

assist them with setting up payments and getting their account brought back current.

May 2011 - March 2012

PSI Las Vegas, NV

Customer Service/Call Center

Answer inbound calls into the call center and assist customers with scheduling exam dates

and times, process payments for exams, assist customers with navigation through

psiexams.com website.

June 2010 – Feb 2011

UPS Las Vegas, NV

Customer Service/Tech Support/Call Center

Answer incoming calls into the call center and assist customers with navigation on

ups.com and troubleshooting web page errors.

June 2009- May 2010

AT&T Las Vegas, NV

Customer Service/Tech Support

Answered incoming calls into the call center and assisted customers with setting up their

home dsl internet service and also their home phone service. Also assisted with helping

the customers to get faster internet speeds, and assisted with basic web browsing issues.

September 2009 – May 2010

Clearwire, Las Vegas, NV

Customer Service/Tech Support/Call Center

Take inbound calls that come into the call center, assist customers with their internet

issues, assist customers with setting up their internet service. Assist customers with

browsing issues, email configuration, and assist customers with setting up their home

phone service.

April 2006 - July 2009

Home Las Vegas, NV

Student/Stay Home Mom

Was a stay at home mom while also attending classes at The Academy of Healing Arts,

then moved to Logandale and started online classes with Devry University where I was

able to obtain my Associates Degree.

March 2005 - March 2006

R Clay Hendrix Las Vegas, NV

Receptionist/File Clerk

Answering phones, keeping up on filing, opening and closing files in the computer,

ordering office supplies, inputting faxes into computer for billing purposes and running end

of month report for billing.

October 2003 - January 2005

Callister & Reynolds Las Vegas, NV

Bankruptcy Paralegal

Responsible for preparing and filing Motions for Relief, setting hearing dates and times,

briefing the attorneys before a court hearing, updating clients on a regular basis and

processing and filing evictions.

June 2001 - July 2003

Monkeys - N - More Las Vegas, NV

Store Manager

Responsible for opening and closing store daily, assisting customers, taking care of

animals, keeping store clean, conducted a monthly inventory, answering phones, cash

handling and making daily deposits to the bank.

April 2000 - May 2001

Tahoe Biltmore Incline Village, NV

Hotel Front Desk

Responsible for checking hotel guests in and out, answering phones, making reservations,

cash handling and assisting hotel guests.

March 1998 - February 2000

Southwest Animal Hospital Las Vegas, NV

Vet Tech.

Responsible for assisting doctors when needed, assisting in surgeries, taking x-rays,

helping clients, monitoring sick animals, giving animals their medications, helping keep

clinic clean and cleaning kennels.

Education

Cimarron Memorial High School, June 1996

General Studies Las Vegas, NV

Devry University 2009

Objective: A position that would utilize my managerial, customer service, call center, and

business skills, and offer the potential for advancement.

Skills: PC- Windows, Word Perfect, Excel, Microsoft Word & Works, Adobe, Amicus

Attorney, PowerPoint, and Quickbooks

Basic Office Equipment

Type 40 WPM

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