(Shelly Petty

*** ******* *****

Murfreesboro, TN 37128

Phone: 615-***-****

E-mail: acfogy@r.postjobfree.com

Objectives

To use my vast experience from a variety of settings to become a great asset to any

company. I have a great track record of dependability, highly organized,

thoughtful, efficient, and multitasking that will ensure that I will be a success

in any organization.

Education Specialist Degree (Middle Tennessee State University - 2004)

Majored in Education - Administration and Supervision

Master's Degree (Cumberland University - 2002)

Majored in Education - Curriculum and Instruction

Bachelor's Degree (Middle Tennessee State University - 1999)

Majored in Interdisciplinary Studies

Minored in Microbiology

Experience

Customer Service Representative - Call Center (2012-Present)

Verizon Wireless

Work to answer multi-line phones, manage the busy fast paced environment while

answering calls and troubleshooting technical problems. I multi-task to answer

phones to ensure customer are satisfied when they are off of the phone and that I

have done everything in my power to resolve their issue.

Office Manager (2011-2012)

Turner Machine Company (603 Swan Drive, Smyrna, TN 37167)

Work to answer multi-line phones, manage the busy front office to keep it organized

in a fast paced environment. I worked with engineers to cooperate with customers

to ensure communication is effectively utilized between customers and our

organization. Use data entry to enter vendor invoices and customer invoices for

billing purposes. Organized, updated, and entered PO's in E2 data software

program. Also communicated with sales team to ensure orders are entered properly

and learn about the automated machines being built to keep sales team, management,

and engineers on the same page.

Educator (1999 - 2011)

Sumner County Board of Education (695 E. Main Street, Gallatin, TN 37066)

Worked in a variety of settings as a teacher, assistant principal, and principal at

the elementary school and middle school level to ensure the education of each

individual student was tailored to meet his or her needs so that each student was

successful. I worked with parents, community members, and other stakeholders, to

collaborate, communicate, and coordinate activities, interventions, and

fundraisers. More so the overall goal was to make sure each individual child was

successful in his or her own way. The ultimate goal was to always do what was best

for the child.

ER Admitting Clerk/Medical Records Clerk (1997-1999))

Hendersonville Hospital (353 New Shackle Island Rd, Hendersonville, TN 37075)

Worked as an admit clerk in emergency room by helping patients complete their

paperwork, verify insurance, collect co-pays, 10-key data entry, balance end of day

summaries, keep patients and their families calm while in stressful situations, and

answer phones. In medical records, I filed records, created new patient files,

collected patient records to put them in coding order for medical coders, completed

and filed birth certificates, answered phones, and helped patients with medical

record questions.

Medical Receptionist (1995-1997))

Columbia Care Medical Center ( Hendersonville, TN 37066-Went out of business in

1997)

Worked as an admit clerk in walk-in clinic by helping patients complete their

paperwork, verify insurance, collect co-pays, 10-key data entry, balance end of day

summaries, keep patients and their families calm while in stressful situations, and

answer phones. In medical records, I filed records, created new patient files,

collected patient records to put them in coding order for medical coders, answered

phones, and helped patients with medical record questions.

Skills and Interests

Skills

Type 60 wpm

10-key data entry

Proficient in Microsoft applications

Produced blog sites

People person

Learn most anything quickly and efficiently

Hardworking

Multi-tasking

Interests

Member of Franklin Road Baptist Church

Teach 4th grade Wednesday night Kid Zone Summer Program

Reading and spending time with family

References - Available upon request

Contact this candidate