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Manager Supervisor

Location:
Rancho Santa Fe, CA
Posted:
August 30, 2014

Contact this candidate

Resume:

Ashley A.G. Prince

e mail: acfod6@r.postjobfree.com• Phone 757-***-****

*** ****** ** #** • oceanside, ca 92054

objective

Ambitious and hardworking graduate student with a Bachelor of

Science degree in Computer Information Systems seeking an

employment opportunity to apply this knowledge combined with

significant experience in office protocol and business rules in the

betterment of an organization interested in growing a loyal and

hardworking employee from the ground up.

Experience

May 2014 Present USMC MITSC West G6 Portfolio Management

Camp Pendleton, CA Bldg 2456 858-***-****

Regional Application Rationalization Manager Supervisor:

Ron Coder

I was promoted into the position of Regional Application

Rationalization Manager. I currently assist with the Tech Refresh

process that the Marine Corps has taken over since NMCI is now

longer in control of the network or its' support services. I have been

working to help develop the processes for this process which includes:

site deployments schedules (SDS), image process upon arrival, Remedy

CI and Active Directory object creation, etc. I am also working on

using discovery software to scan our network for the entire western

region to look at software currently on our assets and track downn

licensing for these instances. I have working knowledge of the

following software/sites: DADMS, BelManage, NET, ITSS, ITPRAS,

DLADS and ARTS.

Sept 2013 May 2014 USMC MITSC West G6 Regional Service

Desk

Camp Pendleton, CA Bldg 24200 (858) 682

8373

Quality Assurance Manager/Lead Trainer Supervisor:

Ron Coder

Duties and Results: I was originally hired as a Service Desk Analyst at

the MITSC and 3 weeks into my employment I was promoted to

Quality Assurance Manager and Lead Trainer. I currently manage and

help produce procedures for MITSC West Regional Service Desk.

Analyze data to create and manage current handling processes and

procedures. Analyze trouble ticket data pulled from MCEN BMC

Remedy tool on a daily basis to track and manage incidents. Analyze

incident trends to determine if escalation to another supporting section

is necessary. Work with our in house Remote Desktop Management

Section (RDMS) to help them get policy and procedures in place. Keep

track of all internal personnel at the MITSC West RSD and the

permissions and accounts they are looking to obtain. Created workflow

and reporting procedures for network MITSC West RSD. Created and

implemented policy and procedures for network Incident Management.

Deal with trouble tickets and customers as they come across in the

daily workings or as reported to our Watch Officers or to the Incident

Manager on site. Conduct all initial onboard training and check in

procedures for new contractors and Marine personnel. Conduct weekly

CSC meetings with RSD staff to talk about trends and changes and

pass any new word and training. Work with SharePoint Administrator

to keep up with our MITSC West GC CSC SharePoint site. Work with

our analytics personnel to help assess ticket and call handling trends so

we can make suggestions to stakeholders. I also help the Service Desk

Director and Deputy director with doing background research about

Workforce Management Tools for us to possibly put in place in the

future. For my contractor, Smartronix, I work to complete a

consolidated MSR (Monthly Service Record) for our personnel and I

assist the personnel in my contract with internal processing in our

company (i.e. expense reports, leave of absence paperwork, etc.)

Feb 2013 Sept 2013 Cegedim Relationship Mgmt: Sanofi

Aventis Chesapeake, VA 1309 Executive Blvd

757-***-****

Customer Support Representative (Tier 1) Supervisor:

Matt Webb

Duties and Results: Through the use of the clarify system I help clients

with troubleshooting their software and hardware devices. Hardware

support includes iPads, laptops, printers, and even mobile devices. I am

using clarify to write up customer cases to track problems, hardware

distribution and even problem escalations to our Tier 2 support teams. I

currently provide Tier 1 support for Sanofi Aventis, Ascend,

Medemetriks, Mission and Reckitt Benckiser.

Nov 2012 Aug 2013 Navy Medical Center Portsmouth Spine Team

Portsmouth, VA 301-***-**** x113

Research Assistant Supervisor: April

Leuben

Duties and Results: Coordinate the implementation of clinical research

studies, including regulatory requirements; maintain study records, and

2

coordinate all activities associated with increasing accuracy and

functionality of internal and external audits. Create and maintain study

files to determine suitability of potential participants for study

enrollment. Develop, organize and maintain study database. Perform

data validation methodologies and implement quality control

procedures. Comply with all regulatory requirements associated with

IRB processes and procedures. Report status of research activities to

the Principal Investigator (PI). I have working knowledge of CHCS,

Essentris, ALHTA, MRRS, MEDPROS and AFCITA.

April 2011 June 2012 Value Logic Twentynine Palms,

CA

Marine Corps Exchange 760-***-****

Manager/Repair Technician Supervisor: Hossein

Rabiyan

Duties and Results: Managed the computer repair service store. I

successfully repaired a wide variety of laptops, desktops and notebook

computers. I Successfully performed hardware upgrades and

troubleshooting. Conducted troubleshooting and system upgrades to

include operating system reloads, security and application software

installation. I supervised three employees and carried out all paperwork

that is sent to our headquarters.

Nov. 2009 Jan. 2010 Lifelong Learning Library Twentynine Palms,

CA

Bldg. 1528, 6th Street 760-***-****

Library Aide Supervisor: Kay

Emerson

Duties and Results: Assisted more than 50 patrons per day, guiding

them through library policies and procedures to include card

catalog operation and media check in and check out. I successfully

maximized inventory availability with customer needs and

maintained 100% accountability of the items in my charge. I left

this job to increase accomplishment of my educational goal of

attaining my bachelor’s degree.

March 2008 Oct. 2009 Tidewater Community College Portsmouth,

VA

7000 College Dr. 757-***-****

Receptionist Supervisor: Ann

Ambrose

3

Duties and Results: Performed as a receptionist at a new location

serving a larger region than more traditional campuses. I provided

expert administrative support to the faculty and staff while assisting

with the direction and aid of students as needed. My work was timely

and accurate and my reputation was that of a competent professional.

On occasion, I represented the college at new student orientation events

and was effective in providing needed advice on how to prepare for

courses and provided key points of contact.

Aug. 2007 March 2008 Harbour Rehab Suffolk, VA

5818 Harbour View Blvd, Suite D 757-***-****

Medical Receptionist Supervisor: Liz

Lester

Duties and Results: Performed well in a mid tempo medical office

supporting multiple specialist practitioners. I arranged multiple

schedules, keeping patient flow efficient and ensuring accuracy of

billing and notification for multiple types of medical insurance

providers. I increased customer satisfaction, receipt of funds for

accounts due, and increased office tempo and patient scheduling

efficiency.

Sept. 2005 Aug. 2007 Tidewater Community College Portsmouth, VA

7000 College Dr. 757-***-****

Receptionist Supervisor: Monica

Terry Duties and Results:

Supported the Assistant to the Provost at the Portsmouth Campus of the

Tidewater Community College. I operated common and complex office

equipment, performed clerical duties and maintained meticulous

records, increasing office efficiency and accurately accounting for and

ensuring irretrievability of critical office information. I provided

seamless support to all office functions in the absence of my immediate

supervisor.

Jan 2005 Jan 2006 KinderCare Learning Center Portsmouth,

VA

6025 Churchland Blvd (757) 484

4

9377

Child Care Provider/Teacher Supervisor:

Patty Perry

Duties and Results: I provided essential safety, security, and

nourishment for an average of 30 children (daily) in various stages of

development from toddlers to post kindergarten. In addition, I

interacted with parents, and provided tutoring to children with school

work. My efforts assisted Kinder Care in maintaining its high

reputation and standards for excellence in child care.

Oct. 2004 Dec. 2004 Hecht's Department Store Chesapeake, VA

4200 Portsmouth Blvd # 400 757-***-****

Sales Associate Supervisor: Kim

Gray

Duties and Results: Provided customer support, sales transaction

interface and product line retail support to an average of 75 customers

per day with positive results. I left this job due to college scholarship

offers from an out of state college.

Nov. 2002 Aug. 2004 Churchland Middle School Portsmouth, VA

4051 River Shore Rd. 757-***-****

Office Clerk Supervisor: Deildra

Jones Batten

Duties and results: I assisted teachers, administrators, parents,

students, and other staff in all areas of work, greatly improving

efficiency and customer satisfaction. I performed all duties associated

with the clerical support of an office serving 150 faculty and staff

members of a state sponsored public school. Additionally, I provided

improvements in office automation and assisted personnel in basic

computer operations to good effect. I have facilitated organization of

projects, interaction and mediation of parent teacher meetings, and

have experience in professional communication with a variety of

persons and have a proven ability to learn quickly, perform responsibly

and stay on task during times of stress.

June 2002 Aug. 2003 Churchland Swim Club Portsmouth, VA

3120 Tyre Neck Rd 757-***-****

Lifeguard Supervisor: Jim

Stanko

Duties and Results: Conducted safety and risk assessment and

mitigation of risk for a local pool serving an average of 100 customers

5

daily. Conducted social interaction with diverse groups of patrons in

order to keep the balance of safety and fun at the facility. During my

tenure, there were no deaths or injuries and customer satisfaction

remained high.

Education

May 2011 Present University of Maryland University College

Online

Currently pursuing Master of Science in Digital Forensics & Cyber

Investigation

Current GPA: 3.0

Estimate date of graduation: December 2014

May 2011 May 2014 University of Maryland University College

Online

Completed my Graduate Certificate in Digital Forensics

Sept 2012 Feb 2013 Tidewater Community College Virginia Beach,

VA

Completed a grant program from Health & Human Services for

Health IT Engineering for implementation of EHR systems

Aug. 2007 March 2011 Saint Leo University Norfolk,

VA

Bachelor of Science in Computer Information Systems, March 2011

3.1 GPA

Aug. 2004 Aug. 2007 Tidewater Comm. College Portsmouth,

VA

6

Associate of Science Degree, May 2007

3.0 GPA

Sept. 2001 June 2004 Churchland High School Portsmouth,

VA

Advanced Studies High School Diploma, cum laude

Skills

Current Secret Clearance

CompTia A+ certified (Expires 01/2016)

CompTIA Security+ certified (Expires 10/2016)

HIT Pro Certified Implementation Support Specialist (Feb 2013)

I have an exceptional education in computer information systems

and practical application in computer repaid and basic networking.

I am also studying to complete the following IT certifications:

Security+, Network+ and HIT Pro Certifications.

I am proficient in the operation of Microsoft Office software suite.

I also have working knowledge with the following HER (electronic

health record) systems:

AHLTA

o

CHCS

o

Essentris

o

Vista

o

My office skills are exceptional as is my ability to conduct point to

point financial transactions such as retail sales and accounting.

I listen and take criticism well.

7

I am very independent and highly motivated.

Volunteer work

June 2011 June 2012 7th Marines Regiment

Twentynine Palms, CA

• Family Readiness Assistant

March 2006 May 2010 Churchland High

School Portsmouth, VA

Assistant Softball Coach, Varsity Softball

E Portfolio

HTTP://ASHLEYPRINCEPORTFOLIO.WEEBLY.COM/

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Contact this candidate