Ma. Gresilda Y Broussard

**** **** ****** **

Houston, TX 77057

832-***-****

acfnzy@r.postjobfree.com

Qualifications

. Computer Skills

o Microsoft Office: Word, Excel, PowerPoint, Outlook

o Banking Program: Emulator, TouchPoint, Fifth Third Direct, IRIS,

Acquire, Qualifile

o Human Resource Program: PeopleSoft

o Operating Systems: Windows and Mac OS

. Certifications

o Public Notary

o Reiki Practitioner

o PADI Scuba Diver

Education

Houston Baptist University. Master of Science in Human Resource

Management,

August 2012 - August 2014 GPA: 3.5

University of Houston. Bachelor of Science in Psychology, January 2010

- August 2011

Employment

Healthcare Advisor. UnitedHealth Group, July 2013- Current

. Interpret company policies and regulations

. Advise benefit information

. Resolve complex problems

. Comply with HIPAA and maintain client information

confidentiality

Relationship Banker. Capital One Bank, August 2009- November 2012

. Provide financial consultations while developing client relationships

. Assist clients with account maintenance and financial issues

. Input confidential client information with accuracy into system

. Accomplishments:

o Relationship Banker Candidate for Independent Development Program

o Alternative Lead Teller

o Automated Teller Machine (ATM) main custodian

o District Sales Rally Committee Member

o One of the top tellers for teller referrals in the district

o T.E.L.L.E.R. Program

Administrative Assistant. Today's Vision, February 2008 - August 2009.

. Provide administrative support to Office Manager

. Train new associates in their new job function

. Interpret and explain procedures and regulations

. Select qualified job applicants and refer to manager

. Input confidential patient information and schedule patient

appointments

. Provide exceptional solutions for patients' issues over the phone and

in person

Key Holder. Old Navy, August 2006 - February 2008.

. Supervise 20 employees

. Train new associates in operating cash register and credit card

processes

. Manage cash while delivering exceptional customer satisfaction

. Verify associates' cash drawers for accuracy

. Accomplishments:

o Main Cashier

o Top Credit Card Associate

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