*** ******** ***

Ottawa, Ontario K*T *B*

Home Phone: 613-***-****

Other Phone: 613-***-****

Eric Lalonde acfny1@r.postjobfree.com

Career Objective

Hungry and dependable sales and customer service professional with selling experience in Home Medical

Equipment market – has gained extensive knowledge of the Mobility Device/Assistive Daily Living Aids segment.

Excels in a fast paced environment and heavily motivated to exceed customer expectations and deliver superior

business results - loves solving problems. Proven ability to identify opportunities and manage a territory.

Education

Bachelor's Degree (April / 2004)

Carleton University, Ottawa, Ontario, Canada

Bachelor of History with a minor in Law

Mobility Equipment Certification

Sunrise Medical Certified Sales/Technical Training (July 2009, May 2014)

Invacare Certified Sales/Technical Training (July 2009, June 2014)

ROHO Cushion Sales and Fitting Training (September 2009, February 2012)

Pride Mobility Certified Sales/Technical Training (July 2009, April 2014)

Bespoke 49 Certified Sales, Fitting/Technical Training (October 2012)

ArjoHuntleigh Ceiling Lift Sales Training (April 2011)

Bruno Stairlift and Platform Lift Sales Training (March 2011)

Work Experience

Canada Care Medical Inc., Ottawa ON.

Mobility Sales Representative (March 2011 – present)

Responsible for developing terri tory and achieving business plan objectives – call on a variety of

customers that include Long-term Care facilities, Nursing Homes and Private Clients – sell broad

r ange of products that include wheelchairs, power chairs, stair lifts and a variety of assistive aids

for daily living.

Key Accomplishments

* P romoted from Service Manager to Sales Representative

* H unted for and developed new accounts – average of 200 per year

* G rown territory from $0 to $600k+ annual sales over 3 years

Responsibilities

* Sell, order and assemble various aids to meet client needs

* Collaborate with Occupational Therapists to determine and satisfy patient requirements

Service Manager (July 2009 – March 2011)

Responsible for assessing and servicing client needs via in-house service calls and ensuring

customer satisfaction was exceeded – managed a Service Team of 8 of people

Key Accomplishments

* T urned the Service Department into a profitable division (best performance in 45 year history)

Responsibilities

* Scheduled and managed service call process for all types of medical mobility devices (wheelchairs,

scooters, power chairs, walkers)

* M anaged billing process with clients – ensured alignment with government agencies and financial

a id process was in place

* Sold and installed high-end items such as lifts

The Beer Store, Ottawa ON.

Retail Store Manager (May/ 2001 - June/ 2009)

As Store Manager I was responsible for all aspects of a retail operation. I had to order, monitor, forecast and

investigate inventory; I met and exceeded incredibly tight working hours and operation budgets; I hired and trained

all staff members; I provided outstanding service at the point of sale; I was the face of the company at my location.

Interests

I am a busy family man; I have three young children who occupy much of my free time with various activities.

Summers are spent at our family trailer with swimming and other watersports, while winters are spent skating,

sledding and skiing. In my limited spare time I love to golf, play hockey and run, I am an avid reader and still

enjoy playing video games and watching movies.

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