Linda Hutton

*** *** *****

New Albany, IN **150

812-***-****, 812-***-****, acfnw4@r.postjobfree.com

Detail oriented Business Analyst accustomed to managing multiple projects

and priorities in a fast-paced environment. Seeking to secure a

challenging position that will allow for growth and development of new

skills while utilizing my experience, technical, analytical, and

communication skills.

SKILLS: Genesys Datamart - Contact Center Software, Genesys Info Mart,

data analysis, Call Concentrator, Brio reporting, Microsoft Office Suite,

Encompass Business Database, SQL 2008 R2, Monarch Software, Crystal

reports, Remote Workforce via Avaya, Communicator, Big Ant, and WebEx, Cube

Technology, HIPAA compliance, and Reporting Services.

PROFESSIONAL EXPERIENCE

HCA/Parallon/NPAS; Louisville, KY - May 2005 to April 2014

Business Analyst

Responsibilities and Accomplishments:

. Developed and maintained Collector, Support, Non-Recovery Support, and

Collection Agency bonuses.

. Partnered with Human Resources to manage tier level changes and merit

scorecards.

. Wrote balancing systems in Access for HPS, Zirmed, and Evalucheck

against the RMEX AS400 collection system.

. Led documentation of SWOT analysis for business processes, procedures

and disaster recovery.

. Primary reporting person for Forecasting Models, UPI's (Unit

Performance Indicators), Routing Accuracy, Training, Quality,

Compliance, Data Integrity, Dialer Statistics, Manager Report Cards,

Operational Reports, and others.

. Quick to produce ad hoc data.

. Provided department updates for Private Pay and Insurance monthly

staff meetings.

. Deeply involved in training Data Specialist and Business Analyst on

new processes and transfer of knowledge.

. Researched and resolved issues regarding the integrity of data flow

into databases.

. Answered numerous calls daily; addressing inquiries, problem solving

and providing information.

GKN Sinter Metals; Salem, IN - September 1994 to May 2005

IT Analyst Supervisor

Responsibilities and Accomplishments:

Responsible for multiple projects at various levels of complexity and

urgency including Training Database, Powder Inventory System, Labor

System, Downtime, Gage Software, Scrap Inventory, Tool Room Database,

Customer Tracking, and Reject Tracking.

. Responsible for migration of Novell Network to NT Network; installed

and customized a PMC package (Preventive Maintenance). Migrated data

from the AS400 to the PC.

. Built a QS9000/TSI6949 document control system using Visual Basic and

SQL Server

. Y2K Coordinator; installed and configured Time Track.

. Wrote a Capacity Study and Monthly Scorecard.

EDUCATION

. BBA: Marketing

University of Kentucky- Lexington, KY

. Bachelor of Science: Computer Science, Minor Mathematics

Cameron University- Lawton, OK

. G-Force

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