Tonya Smith

***** ******* **

Dallas, TX *****

972-***-****

acfnrh@r.postjobfree.com

Professional Goals Seeking opportunity to utilize my business, customer service and ability to interact with

varying levels of management in the business industry.

Key Qualifications Knowledgeable in PC hardware and Microsoft Office

Experienced with Windows (all versions)

Knowledge of business principles

Experienced with record keeping, financial data and prepare accurate records

Outstanding project and time management skills

Professional Experience

Advantage Staffing

Customer Service Rep/Sales Associate March 2014 to July 2014

• Fielded an average of two hundred customer service calls per day.

• Confirmed that appropriate changes were made to resolve customers' problem.

• Exercised sound judgement in issuing credits and making exceptions to customer policies to maintain

high levels of customer satisfaction.

• Trained new employees on company customer service policies and service level standards.

• Informed customers about sales and promotions in a friendly and engaging manner.

• Tracked down sources of special products and services to meet customers' special needs.

• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly

and efficiently.

Protection 1 November 2013 to January 2014

Customer Service Rep 1

• Takes incoming customer service calls from subscribers and dealers.

• Interprets coded alarm signals received from customers’ monitoring system which include unlawful

intrusions, fire, panic, supervisory activity or two-way voice.

• Dispatch emergency services as needed.

• Assists customers who call with questions regarding billing and payment related inquiries.

YP Solutions formerly AT&T June 2000 to April 2013

NYPS Composer

• Review copy for acceptability, verify listing information and advertising, prepares necessary forms and

releases copy.

• Handles telephone contacts and correspondence with national selling companies, other departments and

subsidiaries.

• Edits and keys additions, deletions and other changes in directory advertising to mechanized database.

• Keys mailed insertion orders and GPI’s to specialized NYPS database for account and invoice update.

• Investigates error reports, compiles supporting documentation, determines error responsibility, prepares

necessary forms, corrects errors when possible and follows other established procedures.

• Receives subject to authorization contracts, verifies the acceptability of authorizations with brand name

distributors and national selling companies.

• Keys authorizations to mechanized database or rejects contracts and returns to sales. Receives letters from

brand name distributors updating their authorizations.

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