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Customer Service Quality

Location:
Raleigh, NC
Posted:
August 29, 2014

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Resume:

Susannah Taylor

**** ***** ******* ** #*** Raleigh, NC, 27613

919-***-****

acfnpj@r.postjobfree.com

Skills and Expertise

Highly proficient in MS Office and Outlook BS in Biology

LIMS Efficient in cGMP/GDP environments

MES/CITRIX Training of staff

SAP Detail oriented, Quality driven, flexible and dedicated

Aseptic Gowning Electronic and Paper Records

MIDAS

Education

Lean, Six-Sigma - Merck CURRENT

. Green Belt Training

Bachelors of Science - Salisbury University Class 2012

. Major - Biology

. Ethanol Research

.

Dean's List Fall 2008

Mathematics - Frostburg State University Fall 2008

. Major - Mathematics

. Dean's List Fall 2008

Professional Experience

Production Technician II in Quality, VBF QO IPT, (Contract) 4/2013 -

Present

Merck Pharmaceuticals; Durham, NC

. Initial Quality Review of Culture Media, Bulk Production and Process

Simulation Batch Record

. Final Quality Review of Culture Media, Bulk Production and Process

Simulation Batch Record

. Current Good Documentation Practices (cGDP)

. Corrective Action Preventative Action (CAPA)

. Event Notifications (EN)

. Batch Disposition and integrity

. Auditing of Process (internal)

. Work with Operation Technical Support Team and Coaches to resolve

issues

. Electronic Batch Records

. Paper Batch Records and Logbooks

. Hyper care on the floor quality support and observations

. Process Simulation on the floor quality support and observations

Production Technician (on the floor Contractor) March 2013

Merck Pharmaceuticals; Durham, NC

. Machine Assembly

. Current Good Documentation Practices (cGDP)

. Aseptic gowning

. Assisted Decon and Wash areas

. 2-2-3 work schedule

Manager 1/2009 - 7/2012

Salsaritas, Salisbury, MD

. Prepare and serve food

. Open and close restaurant

. Customer service

. Complete daily sales report

. Scheduling

. Assist owner with additional office tasks



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