\

Deepa Nigam – Quality Assurance and Testing Analyst

Contact Information

Ms. Deepa is a highly accomplished Information Technology Professional with 9 years of

**** ******** ****** *****

experience and expertise in testing solutions for applications in Internet Technologies,

Alpharetta, GA, 30022

custom built, APIs, and WebServices in emerging technologies.

Mobile:901-***-****

She also possesses sound Project Management skills, and is experienced at working in for

Email: acfnou@r.postjobfree.com

small to large business organizations. He is adept at translating client's business

requirements into robust, scalable solutions and managing the full life cycle of application

Core Competencies

development from analysis to implementation.

• Testing Methdologies

• Data Analysis

She especially focuses on addressing business problems and developing solutions that

• Estimation, Process provide cost benefits for the end-customer and the company. She possesses comprehensive

• Project Management skills IT knowledge resulting from career progression through her exposure in the business

analysis.

• SDLC - Agile, Waterfall, RUP,

JAD, RAD

Professional strengths include manual and automated testing, requirements gathering,

project management, advanced reporting, use case analysis using Rational Unified Process,

Technical:

system testing, backend testing and relational database.

• HP Testing Tools

• Personal attributes include communication skills, problem solving, ability to successfully

RDMS – SQL and dtabase

handle multiple tasks, mentoring, and excellent analytical skills.

objects

Significant Accomplishments:

Industries:

• Financial Data

• Proven expertise testing in modern Web Application, Web Services, Integrations,

• Logistics, and Supply-Chain COTS, Packaged Applications, and custom-build IT applications.

• Domain knowledge in Card processing, Payments, Billing, Sales, Salesforce CRM,

and Logistic.

Certifications / Training:

• Displayed ability to easily translate business challenges into solutions,

• Six Sigma Green Belt

enhancements, systems initiatives and solutions with definable business value.

• Software Development &

• Ability to work with, nurture and build teams, and build relationship.

Delivery Processes

•

• HP Testing Tool Leadership through peer respect, hands-on technology knowledge, development

• process, best practices, quality assurance, and not being afraid to address unpopular

Unified Process

topics.

• Comfortable communicating with all levels in organization and proven ability to

Education: explain business needs to technical team and technical issues to business users.

• Masters Degree in Science, India

Page 1 of 6

Professional Experience

AllConnect Atlanta, GA

Jan 2014 – Now

Leading testing for real time Data and Application Integrations projects for clients like Dish, ATT, Verizon, Comcast and

Energy, Utility and other Service provider companies.

• Coordinating QA activities with development, Project Manager, Business users and external clients resources.

• Drafting test plan and test case documents.

• Performing complete end to end testing.

• UI Testing of new releases of internet and integrated clients applications.

• Extensively using SQL, Unix for backend data validations.

• Web services, API, REST, and SOAP, JSON testing using SOAP UI.

• By Demonstrating quick learning on processes and applications and thus emerging as key player in leading critical

projects.

Tools: Oracle SQL developer (3.2), SOAP, REST, JSON, Soap UI, XML, QA Complete, JIRA, PG

Admin3, Winscp.

FleetCor Atlanta, GA

Mar 2012 – Jan 2014

Sr. Test Analyst

Responsible for testing and coordinating activities with multiple cross functional groups. Lead testing efforts of mission

critical applications like Billing and Rebate engines, Card generation involving heavy financial data. Successfully lead

and coordinated testing efforts of two multi-million dollar projects involving US bank and Husky.

• Evaluated business requirement and functional requirement documents .

• Generated, and executed test script using HP Quality Center.

• Performing in-depth database analysis and validation.

• Analyzing and preparing test data.

• Demonstrated proficiency with white & black box testing and script development skills.

• Executed Database objects, Procedures, Scripts and Functions.

• Assisted development team in issue resolutions using database queries and logs.

• Extensively used UNIX to verify logs and reports.

• Working on multiple database systems.

Environment: .NET, Oracle 11g, SQL, MySQL 5.2, QTP 10.0, HP ALM QC 11.0, FogBugZ,

UPS Atlanta, GA

Jan 2011 – Nov 2011

Consultant Test Analyst

Responsible for testing life cycle activities for Paperless initiative for Freight, multiple updates on Home Page (UPS.com)

and lead testing effort on UPS Pickup initiatives.

Page 2 of 6

• Evaluated business requirement and functional requirement documents .

• Generated, and executed test script, analyzed test results using HP Quality Center.

• Logged and tracked defects using Serena Business Mash up.

• Demonstrated proficiency with white & black box testing and script development skills.

• Performed integration, regression, performance, and backend testing.

• Conducted reviews, generated test plan, traceability matrix and test assessment documents.

• Coordinating testing activities with off shore team.

• Exclusively use of Quality Center for complete testing cycle.

• Generated regression scripts using QTP .

• Improved delivery quality by being part of team formulating & implementing the concept of defect phase

containment..

Environment: Java, Oracle 11g, SQL, QTP 10.0, HP QC 10.0, Serena Business Mashup, XML, AJAX, Windows 2007 OS

BCD Travel Atlanta, GA

May 2009 – Jan 2011

Senior Test Analyst

Coordinated and performed testing related activities for BCD’s Corporate Travel and Expense Management and Business

Intelligence (BI) products. Trip-it web services.

• Evaluated business requirement, performed gap analysis.

• Generated, and executed test script, analyzed test results, logged and tracked defects using HP Quality Center.

• Performed integration, regression, and backend testing.

• Conducted reviews, generated test plan, traceability matrix and test assessment documents.

• Headed advanced reporting initiatives for multiple projects and year end reporting for the QA organization.

• Performed additional role as Administrator for HP Quality Center.

• Drafted user guides and best practice documents for Quality Center and conducted training.

• Exclusively use of Quality Center for complete testing cycle.

• Generated regression scripts using QTP.

• Validation of Trip-it Web Services.

• Collaborated with Data Architect and BI team to ETL process

• Performed back end testing on SQL Server databases, developed reusable scripts.

• Developed and coordinated testing activities by collaborating with users and development team.

• Demonstrated expertise in working with remote teams in Tele-commute environment.

Environment: Net, SQL Server, SQL, XML, AJAX, Widgets, QTP 10.0, Quality Center (QC) 10.0, SourceForge, TripIt,

ETL, GDS (Global Distribution System), Windows XP, JIRA

FedEx Memphis, TN

Oct 2004 – April 2009

Senior Business Systems Analyst

EBS Flight Operations

Responsible for collaborating with business and development teams to capture requirements, produce effective business

processes, use cases and testing for in-house and off the self-products including web based, client server and mainframe

systems. Systems include pilot Scheduling, training and benefits applications used by Flight operations department.

Page 3 of 6

• Developed and maintained overall Test plan and schedule.

• Extensively used quality center as a repository for all the testing activities.

• Coordinated UAT testing activities with users and offsite vendor with globally separated teams.

• Created test case for multiple release.

• Obtained signoff/approval from users on test plan and test case document.

• Validated requirements prior to facilitating User Acceptance Testing.

• Acted as a liaison between business and technical team.

• Performed interface testing for different systems interfacing the application.

• Displayed knowledge of UNIX servers - full awareness of OS and variety of commands, ability to read

and test UNIX shell scripts.

• Work closely with the Development team and Business Stakeholders to insure the effectiveness and quality of the

components and systems developed.

• Managed test team of 5 people and assigned work.

• Analyzed test results and created different reports presented to stakeholders and upper management.

• Conducted breakout meetings to gather user requirements using workflow analysis, JAD sessions.

• Conducted design reviews with system interface teams to reach consensus and assure quality outcomes.

• Created functional requirement documents at the level of detail to be used by software development team.

• Used Project Management tool SharePoint to manage project documents.

• Provided operational support to mission critical applications by identifying potential issues and coordinating

corrective actions with supporting IT group.

Marketing and Pricing

Analyzed business requirement and coordinated testing activities for the enterprise pricing application. This Java and

Oracle system provided GUI to end users while applying governing rules from legacy system.

• Obtained, negotiated, and documented business and functional requirements from end users and subject matter

experts.

• Assisted project manager in identifying project components and scheduling timelines and deliverables for the

different testing cycles.

• Quickly adopted to scrum development methodology for testing purpose.

• Participated actively in sprint meeting in agile scrum development environment.

• Created and implemented system test cases.

• Reviewed test cases documents created by other members of the team.

• Performed back end testing on Oracle databases.

• Created regression test cases.

• Performed gap analysis for technical specifications.

Sales Accounting and Management and Leads Management System

Identified business requirement and testing process for an internally developed web based application used by sales

executives. As a part of testing automated scripts were created for regression testing and performed back end testing on

Oracle database. The application objective is to increase customer loyalty, eliminate bottlenecks

.

• Collaborated with business and development teams to elicit, analyze, and document change requests.

• Extensively used Quality Center as a repository for complete testing process.

• Created automated scripts using QTP and integrated Mercury Quality Center for testing process.

• VB Script development and SQL script creation in support of the QTP tool.

• Enhanced existing test scripts to incorporate framework components.

• Approved test cases documents created by other members of the team.

• Created various models, documents, and specifications to obtain desired outcomes.

Page 4 of 6

• Reported the status of multiple initiatives to project Manager.

• Performed backend testing on system and production environments.

• System testing, User Acceptance Testing, and Pre-Production testing.

• Mentored testers on application and testing process, best practices and available tools.

Error Correction Initiative

Performed system testing and coordinated other testing related activities with business and development teams. This web

based application is the part of FedEx Worldwide Revenue and Collection system.

• Worked with multi-functional teams to create thorough and complete test case from the requirement document.

• Created Use Case documentation.

• Created complex SQL queries to check the data integrity.

• Create the test scripts and automated testing cycle.

• Coordinated the test activities with development team.

• Providing status report to project manager.

Customer Relationship Management

Responsible for testing and providing quality initiatives to proprietary Amdocs CRM - Clarify v10.1 – This was an Web

based integrated solution provided from the FedEx.com. The solution provided support for application maintenance of

application modules Clear Call Center, Clear Logistics, Policies and Customers.

• Developed test plans and project staffing estimates.

• Performed manual and automated testing of the system.

• Coordinated with the development team to insure the effectiveness and quality of the components and systems

developed.

• Performed Cross application integration testing, system testing, regression testing, positive / negative testing.

• Performed defect logging and tracking using internal bug tracking system.

• Coordinated test activities with multiple functional teams and technical teams.

Environment: Java, JUnit,Oracle 10g, SQL, PL/SQL, UML, Weblogic, Quality Center(QC) 10.0, SourceForge,

Symphony, Caliber (Requirements Management), Mainframe (Legacy System), Amdocs CRM - Clarify

v10.1.Client/Server, Mint (Pilot Training Scheduling Application), Unix (AIX), SharePoint

Technical Competencies

Testing Tools / Methodologies: HP/Mercury Quality Center, Test Director, Quick Test Pro QTP, Load Runner, Web

Testing, Black Box Testing, Functional/Business Process Testing, CRM, Integration Testing, Stress Testing & Regression

Testing, Backend testing, Alpha & Beta testing, Web Services Testing, Web based as well as Legacy application testing.

Languages: Visual Basic Script, Visual Basic, Java, SOAP, REST, JSON, XML, PERL, Unix-Shell scripting, PL/SQL

Databases: SQL, PL/SQL, Oracle, DB2, SQL Server 2005/2007, MySQL Workbench 5.2 CE

Others: Weblogic Application Server, Websphere, Soap UI, SharePoint, Web Services, Source Forge, Symphony,

Amdocs Clarify, Configuration Management, Visio, MS-Project, Business Intelligence, Wincvs, and Clear Quest,

FogBugZ, WinScp, JIRA, QA Complete

Page 5 of 6

Methodologies / Processes: UML standards, RUP, SDLC Waterfall/Iterative/ Agile Scrum, Object Oriented Analysis &

Design

Platform: UNIX (Solaris, AIX), Windows (NT, 2000, XP), Mainframe IBM

Immigration / Work Status

United States Citizen

Page 6 of 6

Contact this candidate