Latisha Dixie

*** ******* ***** *********, ** ***58

407-***-****

acfnnq@r.postjobfree.com

OBJECTIVE

Motivated professional with public assistance administration and customer service experience is

seeking an office position

EDUCATION

Bachelor of Science in Health Care Administration 06/2015

Kaplan University

RELEVANT COURSEWORK

Medical Terminology, Finance in health care, Continuous quality improvement, medical billing and coding,

Management in Healthcare

PROFESSIONAL EXPERIENCE

Violations Specialist 08/2013 - Present

Faneuil, Orlando, FL

• Answer inquiries regarding Sunpass violations, and transfer telephone calls as needed.

• Share knowledge with customers regarding Sunpass account tools.

• Collect payment for violations and perform data entry.

• Provide excellent customer service by assisting customers to solve issues with their accounts

Customer Service Representative 09/2012 - 04/2013

Aon Hewitt, Orlando FL

• Answered telephone calls, transferred calls to appropriate staff, and efficiently responded to

customer inquiries.

• Resolved problems by clarifying issues, researching, exploring and implementing alternative

solutions, and escalating unresolved issues.

• Fulfilled requests by clarifying desired information, completing transactions, and forwarding

requests.

• Entered participants’ information into database

Enrolling individuals in medical, dental, and healthcare spending account benefits

Eligibility Specialist/Caseworker/Service Center Specialist 06/2009 - 09/2011

Division of Family Resources (ACS), Indianapolis, IN

• Reviewed data for accuracy, and processed applications for public assistance to determine

eligibility.

• Called participants for follow-up appointments or to collect new information. Conducted face-to-

face or telephone interviews.

• Entered accurate information into database and processed changes. Opened and sorted

incoming mail, and performed a variety of administrative tasks.

• Located and released information to clients regarding their case while complying with

confidentiality guidelines.

• Conveyed information effectively, and actively looked for ways to help people.

COMPUTER SKILLS

• Microsoft: Word, Excel and Outlook

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