Patricia Mitchell

Ozone Park, New York

acfnmy@r.postjobfree.com 347-***-****

Work Experience

Administrative Assistant (Part-time)

Liberty Realty Corp.

Queens New York

February 2014 - Date

• Answer telephones and take messages

• Distribute incoming mail; operate scanners, facsimile machines and photocopiers

• Create documents, spreadsheets and presentations

• Entering client and property information into a database

• Following up with clients via phone and email.

• Assist in editing and marketing flyers and brochures

• Complete expense reports and other accounting forms.

• Answer routine inquiries from clients, agents and brokers.

• Provide clerical support to agents and brokers during the sales process.

• Delivery of documents to closing Attorneys and realtor offices

Loan Servicing Administrator

First Central Savings Bank

Glen Cove New York

May 2013 – July 2014

• Review maintenance performed by loan servicing staff

• Generate daily, weekly and monthly reports

• UCC filing and searches

• Review loan files for complete and accurate documentation

• Prepare payoff letters

• Assist in scanning loan documents and providing support in other tasks, copying, printing, and

faxing

• Provide billing statements and annual statements on request

• Provide personalized customer service ensuring customer attention in a prompt manner

Loan Administration Document Associate

Signature Bank

New York New York

February 2013 – April 2013

• Assist the Loan Administration Department in the daily maintenance of commercial loan files

• Create and update all mortgage working files with the appropriate current documents

• Assist the loan administrators in ensuring that the collateral documents are on file and up-to-date

• Prepare and record all documents to be sent for scanning

• Assist in maintaining database with regards to UCC collateral

• Review incoming documents for accuracy

• Create and maintain the ACH files

Claims Researcher 3

Bank of America

Newark New Jersey

June 1 2012 – February 2013

• Evaluating default mortgage servicing loans and files during the Claim Review process, to

determine if all required loss mitigation activities were handled and documented in accordance

with the requirements of HAMP, Proprietary modification or other programs' requirements.

• Ensure that all required processes and procedures were followed; system of record notated,

documentation available/imaged and appropriate borrower communication (verbal and written)

was performed in accordance with SD Directives/Internal Operating Procedures.

• Review to determine if ownership of the note and mortgage was properly documented when

foreclosure proceedings were initiated and document any exceptions.

• Determine if the foreclosure proceeding was processed in accordance with applicable state and

federal laws, to include SCRA and US Bankruptcy Codes, and document any exceptions.

• Validate fees and penalties charged and assessed were reasonable, customary and within the

applicable state and federal laws, and document any exceptions.

• Determine if there is evidence of a direct relationship between loss mitigation procedural errors

and harm to the borrower.

Loan Modification Specialist

PNC Bank

Kalamazoo Michigan

February 13 to May 31 2012

• Track Mortgage Information using LPS and MSP(Fidelity)

• Provide Mortgage Loans and Business documents for review, workflows and export

• Run Scripts that auto fills a Worksheet with relevant Loan Modification Information

• Determine if the subsequent scripts auto fill the worksheet accurately by verifying with appropriate

documents(Using Invoice Management & Image Express)

• Navigate to various Systems and Matrices to find information needed

• Determine if Approved Loan Modification were Over-Capitalized, Under-Capitalized or In Balance

• Complete Worksheets with Audit Findings and Recommendations

Loan Modification Processor

Prestige Capital LLC

Queens, NY

March 2009 to December 2011

• Interview borrowers who are in default or struggling to make their monthly mortgage payments

• Request all necessary documents to prepare a Loan Modification Package

• Request credit reports from borrowers and if necessary make arrangements for credit counseling

on their behalf

• Prepare and submit the Loan Modification Package to lender

• Submit hardship letters and financial worksheets to foreclosure attorney where applicable

• Follow up frequently to check status on Loan Modification and whether additional documents are

needed

• Communicate with relevant bank negotiators/foreclosure attorney's office on a timely basis and

update borrower on modification status

• Manage the file until a decision is reached

Short Sale Processor

Achiever's Realty

Queens, NY

October 2006 to December 2008

• Schedule and conduct interviews with borrowers

• Complete listing agreements for submission to Real Estate Agents

• Prepare and submit Short Sale packages to lender

• Communicate with the various Loss Mitigation Departments to obtain status and update the

borrower

• Make the necessary arrangements for appraisals/ brokers price opinions to be done on the

property

• Manage the file until the receipt of the demand letter

Administrative Assistant

Hudson Construction

Brooklyn, NY

August 2005 to September 2006

• Process submittals

• Assist subcontractors with various projects

• Process RFI's and assist with pricing and or purchasing of material

• Responsible for compilation and distribution of Monthly Project Status Report

• Maintain Project Calendar /Schedule Meeting/Coordinate Meetings

• Interface and provide back up for other administrative staff

• Assist in compilation of bid packages and responsible for maintenance of bid files

Skills and Training

• Mortgage Servicing, Foreclosure, HAMP, HAFA

• Net Present Value(NPV) Evaluation, Debt to Income Ratio(DTI) Calculation

• Microsoft Office: Word, Excel, Power point, Access

System Experience

• IPortal, AS400, Urban Lending, Home Retention /Stewart, Aacer, Equator and LPS, LAMP,

LMA, MSP/Fidelity.

Contact this candidate