Kayla Hooper

**** *********** **.

Annapolis, Md. 21409

443-***-****

acfnmi@r.postjobfree.com

Objective: To utilize the skills I have accrued as a receptionist, as well as increase my receptionist knowledge and capabilities in other fields and companies.

Work Experience

Robert Andrew Salon & Spa

April 2014 - Current

Call Center Agent

1328 Main Chapel Way

Gambrills, MD

Cathy Norris - Call Center Supervisor

Making sure the customers are satisfied

Answering phones, scheduling appointments, confirming appointments

Maintaining several appointment books

Floyd's 99 Barbershop

November 2011 - March 2014

Receptionist

2002 Annapolis Mall - Unit 175A

Annapolis, MD 21401

Nicole Donnolly - Manager in Training

Customer Service front desk

Making sure the customers are satisfied

Signing clients in/checking clients out

Cashier

Answering phones, scheduling appointments, confirming appointments

Maintaining stylists appointment books

Maintaining stock room

Cleaning and organizing the shop

Law Offices of Kimberly A. Leaman(Feburary 2009 – January 2010)

Secretary

357 White Cedar Lane

Severna Park, Maryland 21146

Kim Leaman – Manager

Responsibilities:

Entering and Filing closed files

Organizing Files

Preparing Documents

Paperwork

Scheduling appointments

Answering phones

Helping prepare for settlements

Handling the mail

Paying bills

Journeys (April 2008 - January 2009)

Sales Associate/Key Holder

2002 Annapolis Mall Annapolis, Maryland 21409

Emily King – Manager

Responsibilities:

Customer Service

Cash Register

Supervising employees and sales floor

Unloading New Merchandise

Maintaining Stock Room

Cleaning and organizing

Reconstructing Floor sets

Opening and closing the store

Best Buy (September 2008-April 2008)

Sales Associate, Customer Service Representitive, Financer

2643 Housley Road

Annapolis, Maryland 21409

Larry Fowler- Store Manager

Responsibilities:

Customer Service Desk

Answering phones

Cash Register

Active on the Sales Floor

Making sure the costumers were satisfied

Enterining the finance information into the computer

Factory Card Outlet (June 2008 - September 2008)

Cashier

2325 Forest Dr, Annapolis

Annapolis, Maryland 21409

Gina Hummer- Store Manager

Responsibilities:

Customer Service

Cash Register

Answering phones/scheduling appointments.

Unloading New Merchandise

Maintaining Stock Room

Making sure the store was well maintained, cleaned, and organized

Skills

Customer Service, Maintaining an Appointment book for multiple people, Financial needs(i.e. Counting drawer regularly, checking customers out, bank deposits). Experience using Microsoft Word, Excel, Outlook, Power point, Adobe Reader as well as Milano and Shortcuts(POS Systems).

Education

September 2011- June 2011 Baltimore School of Massage

August 2010- January 2011 Community College

August 2004 – June 2008 Broadneck High School

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