Kayla Hooper
Annapolis, Md. 21409
acfnmi@r.postjobfree.com
Objective: To utilize the skills I have accrued as a receptionist, as well as increase my receptionist knowledge and capabilities in other fields and companies.
Work Experience
Robert Andrew Salon & Spa
April 2014 - Current
Call Center Agent
1328 Main Chapel Way
Gambrills, MD
Cathy Norris - Call Center Supervisor
Making sure the customers are satisfied
Answering phones, scheduling appointments, confirming appointments
Maintaining several appointment books
Floyd's 99 Barbershop
November 2011 - March 2014
Receptionist
2002 Annapolis Mall - Unit 175A
Annapolis, MD 21401
Nicole Donnolly - Manager in Training
Customer Service front desk
Making sure the customers are satisfied
Signing clients in/checking clients out
Cashier
Answering phones, scheduling appointments, confirming appointments
Maintaining stylists appointment books
Maintaining stock room
Cleaning and organizing the shop
Law Offices of Kimberly A. Leaman(Feburary 2009 – January 2010)
Secretary
357 White Cedar Lane
Severna Park, Maryland 21146
Kim Leaman – Manager
Responsibilities:
Entering and Filing closed files
Organizing Files
Preparing Documents
Paperwork
Scheduling appointments
Answering phones
Helping prepare for settlements
Handling the mail
Paying bills
Journeys (April 2008 - January 2009)
Sales Associate/Key Holder
2002 Annapolis Mall Annapolis, Maryland 21409
Emily King – Manager
Responsibilities:
Customer Service
Cash Register
Supervising employees and sales floor
Unloading New Merchandise
Maintaining Stock Room
Cleaning and organizing
Reconstructing Floor sets
Opening and closing the store
Best Buy (September 2008-April 2008)
Sales Associate, Customer Service Representitive, Financer
2643 Housley Road
Annapolis, Maryland 21409
Larry Fowler- Store Manager
Responsibilities:
Customer Service Desk
Answering phones
Cash Register
Active on the Sales Floor
Making sure the costumers were satisfied
Enterining the finance information into the computer
Factory Card Outlet (June 2008 - September 2008)
Cashier
2325 Forest Dr, Annapolis
Annapolis, Maryland 21409
Gina Hummer- Store Manager
Responsibilities:
Customer Service
Cash Register
Answering phones/scheduling appointments.
Unloading New Merchandise
Maintaining Stock Room
Making sure the store was well maintained, cleaned, and organized
Skills
Customer Service, Maintaining an Appointment book for multiple people, Financial needs(i.e. Counting drawer regularly, checking customers out, bank deposits). Experience using Microsoft Word, Excel, Outlook, Power point, Adobe Reader as well as Milano and Shortcuts(POS Systems).
Education
September 2011- June 2011 Baltimore School of Massage
August 2010- January 2011 Community College
August 2004 – June 2008 Broadneck High School