Melisa Ponce

*** **** ****** ******, *********, FL 34743

786-***-****

acfnm4@r.postjobfree.com

Professional Profile:

Highly motivated business professional with more than 10 years

of progressive accomplishments. Possess the ability to work

well with others and under pressure, able to meet tight

deadlines and have excellent knowledge of computer technology

and software. Also have the capability to quickly learn and

utilize new skills. Self-starter, exhibiting high work ethic,

dedication, integrity and competence. Personable problem

solver, able to meet challenges and provide solutions in a

timely manner.

Education: Everest Institute

February

2002

Health Services Administration

Associate Degree

Skills:

o Training in Basic Office Operation & Fundamentals

o Computer Literate in Microsoft Office, Medisoft patient

account program

o Typing Speed of 50 wpm

o Bilingual (English/Spanish)

o Excellent customer service skills & organizational

skills

o Data Entry

Experience:

La America Food Delivery Inc.

Miami, Florida

Medical Billing Administrator/Work From Home

Nov 2008 to Present

. Research and resolve incorrect payments, EOB

rejections, and other issues with outstanding

accounts.

. Prepare and distributed the customer's invoices

. Work closely with agency case managers to make sure

patients requirements are updated and set for

approval

. Maintain customer accounts and patient's information

. Verify our provider credentials are updated and

submit to insurance agencies making sure all of our

requirements by AHCA are up to date

. Create and maintain databases and spreadsheets

. Submit claims directly to AHCA via Medicaid web

portal

. Managed all of the accounts payable accounts as well

as weekly deposits

Kaplan University

Orlando, Florida

Financial Aid Team Lead/Verification Specialist

Feb 2009 to April 2014

. Perform complex financial aid processes, such as

creating estimated award letters, and dealing with

overlapping loans period, transfer credits, repackage

aid for a new award year, determine student

eligibility, etc.

. Acquire, enter, edit, and update Student Data in

various internal and external systems

. Review and assess all verification documents (FAFSA,

MPN, worksheets, taxes, etc.)

. Verify files for accuracy

. Meet assigned productivity goal

Everest Institute

Miami, Florida

Financial Aid Advisor

Nov 2006 to Oct 2008

o Ensure the processing and maintenance of accurate

student financial aid

documentation to ensure compliance with Federal,

State, and/or accrediting agency regulation,

Verification process

o Monitor and follow up on the status of all pending

student loans/grants or promissory notes in order to

maintain an accurate accounting of each students

financial aid package.

o Resolve student financial aid problems for those,

which may have had some sort of interruption in their

education program in order to ensure financial aid,

who will continue upon return to the program.

Miami International University of Art & Design

Miami, Florida

Financial Aid Officer

Mar 2003 to Oct 2006

o Assign the appropriate budget to a student and

package the student

o Create plans and explain to students/parents their

rights and responsibilities for each aid source

o Negotiate payment plans

o Verification process, collect documents

o Responsible for complete and accurate files

o Certify loan applications

References: Available upon request

Contact this candidate