**** **** *****:

Street. 610-***-****

Emmaus, PA 18049

E-mail:

travisk82@gmail.c

om

Travis Kowalewski

Objective To obtain a position as a computer technician with

room for future growth. To improve my current

career in the IT field: i.e. repairing, building,

maintaining, and diagnosing of different types of

computers. Using my experience to help improve

your IT department with over 15 years of hands-on

experience and up-to-date knowledge of current

hardware and software; to obtain a position where

my abilities allow me room for advancement.

Summary of Qualifications

. Experience diagnosing and repairing problems, detecting and removing

viruses, spyware and malware.

. Strong troubleshooting skills with both hardware and software.

Experience with all versions of windows (95/98/ME/2000/Vista/7/8).

. Field Technician - At least 5 years of onsite troubleshooting and break

fixes for both residential and business customers.

. Build new PCs - Determine customer needs and recommend the machine specs

accordingly.

. Experience installing and configuring PCs and components.

. Install and maintain networks for residential and business clients.

. Help Desk Support - Help customers via phone whenever possible. Keep

customer account maintenance logs; write work tickets and invoices.

Sometimes remote access is necessary.

. Maintain Inventory - Ticket merchandise; Obtain and package RMAs; Stock

shelves

Work Experience

Shire Pharmaceuticals, Inc. Wayne, Pa 06/2007 -

09/2007

Floor Walker/Technician

. Assessment -

o Interviewing clients to determine their application needs

. Roll Out -

o Setting up laptops and verifying all programs and data are in place

. Support -

o After rollout, supporting any and all problems that may arise

. Migration -

o Uploading customers data to server, imaging new laptops then downloading

all data and settings to new laptop

. Black Berry Support

. Phone Support

Micro Air Computers Reading, Pa 08/2003 -

present

Lead Technician

. Build new custom PC's.

o Build all pc's ranging from home use computers,

media-centers, to high-end gaming systems.

. Diagnose problems and repair all types of computers.

o Software issues

. Removal of all viruses, spyware, and

malware.

. Update to newer version of operation

systems.

. Determine cause of system crashes/lockups

o Hardware issues

. Determining which piece of hardware is the

cause of the problem

. Running diagnostics on each piece of

hardware.

. Determining problems with power supplies,

motherboards, video cards, RAM, NIC, hard

drives, processors and heat sinks, ROMs,

and fans, etc.

o Connection issues

. Resolve problems when customers can't

connect to the internet. Troubleshoot

network issues.

. Suggest new products that increase sales.

o Keep up with all the newest software and

hardware.

o Contemplate the needs of the customer and

suggest

products accordingly.

. Store front sales and register.

o Write and copy/record invoices.

o Cash sales

o Credit card sales

. Field Technician / Onsite Support

o Troubleshoot software/hardware issues for

clients at their location

. Telephone inquiries / Technical support

o Answer questions via phone with customers about

software and hardware problems.

o Try, as thoroughly as possible, to walk the

customer through steps to correct the problem

themselves.

o Provide remote access support if customer

cannot resolve it.

. Maintain inventory

o Keep shelves stocked

o Keep repairs ticketed and the work that's done

itemized.

o Call customers for repair pickups.

. RMAs

o Call suppliers to obtain RMA numbers.

o Package the defective parts of return shipment.

Education Reading High School Reading, Pa 1996 - 2001

. Graduated with honors

. Computer and programming classes

Reading-Muhlenberg Vo-Tech Reading, Pa 1998 - 2001

. Graduated in Computer Systems Technology with

straight A's

. Scored highest grade of both computer classes on the

PA NOCTI exam

Achievements

. Senior Merit Award for Exemplary Performance

. Student-of-the-Year award in Computer Science

. Pa. Governor's Skills Certificate for Computer

Technology

References Mr. Mark Eichley

3704 Reading Crest Ave.

Reading, PA 19605

484-***-****

Mr. Richard Bennett

1357 Perkiomen Ave.

Reading, PA 19602

484-***-****

Ms. Denise Hetrick

P.O. Box 14775

Reading, PA 19612-4775

610- 582-9266

Contact this candidate