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Customer Service Manager

Location:
Centereach, NY
Posted:
August 28, 2014

Contact this candidate

Resume:

David Cruz Cell: 862-***-****

*** ****** *****, ***. * Email:

acfnl3@r.postjobfree.com

Bergenfield, NJ 07621

Skills:

Microsoft Office Suite, SC Logic, SAP, FedEx Caf , IOffice, ADP, PayCom,

LMS webtraining.

Participated in the fundamentals of Six Sigma. Bilingual English/Spanish.

Certifications:

IATA/ICAO Transportation of Dangerous Goods Certification, MSMA, MQC (Mail

Quality Compliance), DOT Hazmat awareness, OSHA, Pallet jack certification,

Core Trainer, GPNJ

Experience:

The Millennium Group/Contracting Service

2013 - 2014

Ralph Lauren

650 Madison Avenue

New York, NY 10012

Account Manager for a community population of 2,500 clients

. Ensure highest level of Customer Service

. Manage support staff - 28 direct reports

. Develop training materials; train managers and staff members

. Oversee the daily operations of mail services, shipping and

receiving, and ensure data capture

. FedEx Administrator and IOffice Administrator. Handling all set up

and trouble shooting for various groups in 9 site locations.

. Coordinate with facilities the move process for the site to site

moves

. Realized Cost avoidances in the excess of $50,000 on differed

shipments & Labor cost

. Collect report numbers from various system to complete monthly

reports and highlights for 9 site locations

. Maintain ordering of all mailroom materials. Fedex, Staples, etc.

for 9 site locations

. Managed all tele-conference calls with managers and satellite

locations

. Update Operations Manager daily of employee status and any issues.

The Millennium Group/Contracting Service

2012 - 2013

Bayer HealthCare

6 Westbelt

Wayne, NJ 07470

Site Manager for a community population of 1,500 clients

. Ensure highest level of Customer Service

. Manage support staff - 5 direct reports

. Develop training materials and train staff members

. Oversee the daily operations of mail services, shipping and

receiving, and ensure data capture

. UPS Administrator and trainer for desk top shipping. Handling all

set up and trouble shooting for various groups in 3 locations with

a client base of 1,500 people.

. Coordinate with facilities the move process for the site to site

moves

. Realized Cost avoidances in the excess of $3,000 on differed

shipments

. Cost savings of $5,000 on price comparison with different vendors

. Responsible for docks, logging of all hazardous materials

. Guarantee the appropriate process for International & Domestic

shipments of Hazardous materials is followed and all documentation

is accurate and complete

. Produce and maintain daily and monthly reports to measure

Productivity, Volume Usage Report, (inventory purposes) and Monthly

highlights

. Maintain inventory and ordering of all mailroom materials

. Managed all conference set ups and scheduling

. Ensure customer supplies are readily available for all copy service

areas on campus

The Millennium Group/Contraction Services 2009 - 2012

Sanofi-Aventis

1041 Routes 202 & 206

Bridgewater, NJ 08807

Site Manager

Transition same location:

OCE Business Service/Contracting Services 2001 - 2009

Sanofi-Aventis

1041 Routes 202 & 206

Bridgewater, NJ 08807

Site Manager for a community population of 2,300 clients

. Ensure highest level of Customer Service

. Manage support staff - 15 direct reports

. Develop training materials and train staff members

. Oversee the daily operations of mail services, shipping and

receiving, and ensure data capture

. FedEx Administrator and trainer for desk top shipping. Handling all

set up and trouble shooting for various groups in 3 locations with

a client base of 300 people.

. Coordinate with facilities the move process for the site to site

moves

. Realized Cost avoidances in the excess of $10,000 on differed

shipments

. Cost savings of $12,000 on price comparison with different vendors

. Responsible for docks, logging of all hazardous materials

. Guarantee the appropriate process for International & Domestic

shipments of Hazardous materials is followed and all documentation

is accurate and complete

. Produce and maintain daily and monthly reports to measure

Productivity, Volume Usage Report, (inventory purposes) and Monthly

highlights

. Maintain inventory and ordering of all mailroom materials

. Ensure customer supplies are readily available for all copy service

areas on campus

Education: Bergen Community College - 2002

References: Furnished upon request.



Contact this candidate