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Manager, Assistant, Customer Service

Location:
Chicago, IL
Salary:
$40,000
Posted:
August 28, 2014

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Resume:

Elisabeth Rogers **** W Victoria Street

Chicago, IL 60660

T: 773-***-****

E: acfnks@r.postjobfree.com

P rofessional Aims : Assistant Boutique Manager

(HUB Training Location)

Apply excellent verbal, written and analytical

Francesca’s Collections, #78

skills to solve problems

Chicago, IL

Strive for excellence and compassion in

March 2011 – August 2013

interactions with others

Remain receptive to feedback and sensitive

Responsible for development and training of existing

to the ever-changing nature of the industry

employees; interviewing and hiring new talent to

Obtain a position that will utilize my previous

support a million-dollar location; assisting in training

experiences while challenging me to achieve

new managers from across the country; scheduling

new levels of career success

and payroll approval using TimeStar systems;

communicating sales goals and delivering results

E xperience:

based on customer feedback; assisted in selling over

$1.3 million in revenue from May 2012 – May 2013;

Boutique Manager

participated in complete remodel of boutique; assisted

Francesca’s Collections, #436

in selecting new-hire managers; supply orders through

Chicago, IL

OmniSolv and Staples; private party planning and

July 2013 - Present

execution (bringing an additional $1,700 in revenue

Responsible for development and coaching of team during fiscal August 2012); trained staff in using a

members; creating and maintaining merchandise brand new retail system (from RetailPro to JDA);

presentations; payroll approval and scheduling using assisted previous employee in training to become

ADP; brand building within community; communicating replacement Assistant Manager in my absence.

sales goals to team; delivering direct results through

Floor Manager

team training and motivation; inventory control; timely

completion of corporate deadlines; organization of The Dressing Room, LLC

backroom; private party planning and execution; Chicago, IL

conducting interviews for personal and sister stores January 2008 – March 2011

using iCims; inventory transfers and damages; supply

orders; greeting customers with enthusiasm and Accountable for opening and closing store; receiving

informing them of current promotional opportunities; and processing new merchandise; ordering new

assisting customers in merchandise decisions; sellable merchandise through visits to StyleMaxx with

ensuring welcoming and genuine interactions with all owners; community outreach; achieving sales goals;

customers and employees; completing transactions training new employees; maintaining cleanliness of

using JDA and RetailPro systems; responsible for in store and merchandise; creating a warm environment

store set-up of my own store and fellow Chicago-land for local customer’s to shop; cash handling and

stores; participating in weekly conference calls with deposits; sale set-up and completion.

sister stores to discuss selling techniques and training

tactics; participating in weekly one-on-ones with

District Manager to discuss strengths and

opportunities.

E xperien c e C ON’T:

E ducation:

Barista

Gloria Jeans Coffees Columbia College Chicago

Gurnee, IL Arts/Entertainment/Media Management

Fashion Business

February 2005 – June 2007

2008 - 2012

Responsible for training new employees; memorizing

drink knowledge and recipes; maintaining utmost P rofessional References:

cleanliness and organization of backroom and coffee

bar area; ordering of supplies when needed; Caitlin Heinen

maintained a level-headed and reliable team during Previous employer

heavy holiday periods. 414-***-****

S kills: Zoe Lyle

Previous employee

773-***-****

Able to stay level-headed and calm during

times of high-volume or traffic

Gertrude Fisher-Koeln

Ensure customer satisfaction through

Previous employee

genuine and trustworthy customer service

312-***-****

Comfortably ensure corporate standards are

met and exceeded

Amanda D’Agostino

Maintain a friendly and welcoming

• Previous co-worker

environment for customers and employees 872-***-****

Clear and concise communication skills



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