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social worker, customer service

Location:
Richmond, VA
Posted:
August 28, 2014

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Resume:

C heryl Lynne Llewellyn, LCSW, CSAC

acfnjh@r.postjobfree.com

OBJECT IVE

Experienced social worker seeking position for the provision of optimal customer experience

Q UAL I F ICAT ION H IG H L IG H TS

• Excellent and professional customer service skills

• Thorough and detail oriented

• Able to effectively manage multiple time-sensitive tasks

• Excellent verbal and written communication skills

• Organized and professional

• 30 words per minute typing

P ROFESSIONAL EXPER IENCE

Mental Health/Substance Abuse Consultant (June 2014 – Present) – Higher Ground Recovery, Inc

• Mental health and substance abuse diagnostic assessments for Virginia Alcohol Safety Action Program

referred clients

Behavioral Health Care Manager (January 2014) – Magellan Health Services – Glen Allen, VA

• Telephonic care management review of outpatient behavioral health services for Department of Medical

Assistance Medicaid recipients

Acting Quality Improvement Administrative Assistant (August 2013- November 2013) - Hanover Community

Services – Ashland, VA

• Quantitative and qualitative review of consumer electronic health records for compliance with the VA

Department of Behavioral Health and Developmental Services, VA Department of Medical Assistance,

and CARF Standards

• Review all mental health, substance abuse, and intellectual disability staff documentation for service

d iscrepancies

Emergency Services Clinician I I I (July 2002-July 2013) – Hanover Community Services - Ashland, VA

• Face-to-face and telephonic crisis intervention services to all populations to determine the least

restrictive, safest option for consumers

C heryl Lynne Llewellyn, LCSW, CSAC

• Preadmission Screening assessments for voluntary and involuntary psychiatric hospitalizations,

admissions to Regional Crisis Stabilization Units, Substance Abuse Detoxification, and Substance Abuse

28-Day Residential Treatment

• Quantitative and qualitative review of Emergency Services Staff documentation

• Face-to-face and telephonic t riage services for needs assessment and agency eligibility for services

• Case management services for linkage to and coordination of services, monitoring, psychoeducation, and

supportive counseling

• Discharge planning and collaboration with private and state psychiatric hospitals and substance abuse

facilities

• Served as Mandatory Outpatient Treatment Coordinator for Hanover Community Services

• P rovision of training in Emergency Services documentation requirements to all Hanover Community

Services Clinical staff

Part-time On Call Emergency Services Clinician (June 1996-November 2013) – Hanover Community

Services, Ashland VA; P art-time Emergency Services Relief Clinician (February 2001-November 2013) –

Henrico Area Mental Health and Developmental Services, Glen Allen, VA; and P art-time Emergency Services

C linician I (July 1997-December 2000) – RBHA, Richmond, VA

• Provision of after-hours face-to-face and telephonic crisis intervention services and Preadmission

Screening assessments for voluntary and involuntary psychiatric hospitalizations

• Provision of face-to-face and telephonic t riage services and referral to agency and community resources

Emergency Services Clinician I (December 2000- June 2002) – Richmond Behavioral Health Authority,

R ichmond, VA

• Preadmission Screening assessments for voluntary and involuntary psychiatric hospitalization and

admission for Substance Abuse Detoxification and 28-Day Substance Abuse Residential Treatment

• Face-to-face and telephonic crisis intervention services

• Face-to-face and telephonic t riage for needs assessment, determination of eligibility criteria, and referral

to agency and community resources

Emergency Services Clinician I I (October 1995-December 2000) – Hanover Community Services – Ashland, VA

• Face-to-face and telephonic crisis intervention services to all populations to determine the least

restrictive, safest option for consumers

• Preadmission Screening assessments for voluntary and involuntary psychiatric hospitalizations,

Substance Abuse Detoxification, and Substance Abuse 28-Day Residential Treatment

C heryl Lynne Llewellyn, LCSW, CSAC

• Case management services for linkage to and coordination of services, monitoring status,

psychoeducation, and supportive counseling

• Discharge planning with private and state psychiatric hospitals and substance abuse facilities

• Face-to-face and telephonic t riage services for needs assessment and agency eligibility for services

Mental Health Outpatient Clinician (August 1994-September 1995) – Crossroads Community Services Board,

A melia, VA

• Outpatient mental health and substance abuse counseling to adults, adolescents, and children

• Completion of Intake assessments for consumers entering services

EDUCAT ION

Master Degree in Social Work – V irginia Commonwealth University 1992-1994 – Individual, Family, and Group

Specialization

Bachelor Degree in Social Work – V irginia Commonwealth University 1988-1992 – Minor in Psychology

ADD I T IONAL I N FOR MAT ION

• Public Notary in the Commonwealth of Virginia

• Computer skills in Microsoft Word and Credible Electronic Health Record

REFERENCES

Personal and professional references available upon request



Contact this candidate