Joanna Gregg

Customer Service Representative

Albany, NY

acfni3@r.postjobfree.com - 518-***-****

To become a part of an exceptional team and successfully contribute my professional experiences to advance

in a fulfilling career

WORK EXPERIENCE

Inbound sales agent

Time Warner Cable - Albany, NY - February 2014 to Present

Responsibilities

Answer calls in a professional manner while providing helpful customer service and sales experience.

Accomplishments

Gathering over 1,000 in revenue per day on average

Skills Used

Exceptional problem solving skills and demonstrated difficult situation diffusing with ease

Customer Service Representative

Hertz Corporation - Albany, NY - April 2010 to May 2012

Provided customers with secure car renting process including handling personal identification such as credit

cards and Drivers Licenses and considerable sums of currency

Received 2 Heart awards for outstanding customer service

Performance exceeded sales over $200,000/year for location

Customer Service Agent

Affiliated Computer Services - Albany, NY - February 2008 to October 2008

Receive over 150 calls per day in relation to child support inquiries

Maintained courteous and unbiased professional attitude

Thoroughly document calls in company database

Photographer and Sales associate

Lifetouch Portrait company - Clifton Park, NY - October 2003 to January 2008

Arrange and photograph up to 15 subjects per shoot

Trained in numerous types of photography such as Wedding, Graduation, New Born and various holidays

Present photos in a visually appealing arrangement to optimize sales

EDUCATION

Hudson Valley Community College Troy - Troy, NY

September 2004 to June 2005

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