A NN MERCIER
**** ********* ****** *** ********* NV 89044
C ell-702-***-**** ● s acfnh9@r.postjobfree.com
Home-702-***-****
OBJECTIVE
To obtain a position in a residential community that provides a high quality of standards.
SUMMARY
• 30 years of residential management experience and 35 years of residential leasing experience.
• Extensive experience supervising staff including, training, performance evaluation and other
human resources responsibilities.
• Responsibilities included showing units and processing applications.
• Provided excellent customer service, while maintaining the highest quality standards in the
industry.
• Completed Grace Hill essential multifamily education.
PROFESSIONAL EXPERIENCE
Gaines Investment Trust April 2010-July 2012
Leasing Agent
• Leasing Agent for 304 unit senior community
• Responsible for generating and maintaining monthly retention reports.
• Consistently proving customer service and resolution to tenant concerns.
The Neiders Company October 2007-July 2009
Community Manager
• Managed Sierra Meadows community consisting of 77 apartment units and managed Willow
Ridge apartment community consisting of 125 units.
• Reduced delinquencies from 50% to 20% in six months.
• Increased occupancy rate from approximately 65 percent to 100 percent within six months.
AD-West Reality August 2000-January 2005
Resident Manager
• Managed Meridian Ridge community consisting of 216 units and Lake Fenwick Estates
consisting of 275 units.
• Ensured occupancy reports were completed accurately and submitted on a timely basis.
• Analyzed performance and trends to develop and implement monthly marketing plan.
• Secured bids for repairs and replacement work beyond the capability of on-site staff.
• Issued appropriate notices as necessary: late payments, evictions and returned checks
• Managed account and banking functions for both communities. Performed all leasing functions.