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Customer Service Manager

Location:
Las Vegas, NV
Salary:
Open
Posted:
August 28, 2014

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Resume:

A NN MERCIER

**** ********* ****** *** ********* NV 89044

C ell-702-***-**** ● s acfnh9@r.postjobfree.com

Home-702-***-****

OBJECTIVE

To obtain a position in a residential community that provides a high quality of standards.

SUMMARY

• 30 years of residential management experience and 35 years of residential leasing experience.

• Extensive experience supervising staff including, training, performance evaluation and other

human resources responsibilities.

• Responsibilities included showing units and processing applications.

• Provided excellent customer service, while maintaining the highest quality standards in the

industry.

• Completed Grace Hill essential multifamily education.

PROFESSIONAL EXPERIENCE

Gaines Investment Trust April 2010-July 2012

Leasing Agent

• Leasing Agent for 304 unit senior community

• Responsible for generating and maintaining monthly retention reports.

• Consistently proving customer service and resolution to tenant concerns.

The Neiders Company October 2007-July 2009

Community Manager

• Managed Sierra Meadows community consisting of 77 apartment units and managed Willow

Ridge apartment community consisting of 125 units.

• Reduced delinquencies from 50% to 20% in six months.

• Increased occupancy rate from approximately 65 percent to 100 percent within six months.

AD-West Reality August 2000-January 2005

Resident Manager

• Managed Meridian Ridge community consisting of 216 units and Lake Fenwick Estates

consisting of 275 units.

• Ensured occupancy reports were completed accurately and submitted on a timely basis.

• Analyzed performance and trends to develop and implement monthly marketing plan.

• Secured bids for repairs and replacement work beyond the capability of on-site staff.

• Issued appropriate notices as necessary: late payments, evictions and returned checks

• Managed account and banking functions for both communities. Performed all leasing functions.



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