SAM MANSI

Ph o n e : * * * * * * * * * *

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• a m m a n s i @ h o t m a i l . c o m

s

PROFESSIONAL EDUCATION

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Bachelor’s of Arts in General Studies INDIANA UNIVERSITY SOUTHEAST NEW ALBANY,

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INDIANA (MAY 1998)

Professional Summary

Versatile business operations that is professional with a broad scope experience in

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exports and imports, sales and account management.

Over 5 years + experience in customer service and excellent relationship building

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rapport with all customers. Excellent in problem solving and follow ups.

Dedicated to expanding the business productivity by providing client focused

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services, producing top sales numbers, and implementing processes for

improvements in customer service.

A team player, quick learner, and a hard worker.

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Skilled in relationship building, staff training and development, technical

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troubleshooting, and managing multiable projects at once in a fast paced and in a

dynamic environments. Computer savvy in the use of the internet, the use of

Microsoft Word and the use of Microsoft Excel. Can type at least 25wpm.

Work History

English Teacher, Various Esl Schools Egypt (10/10- 03/14)

Teaching English as a second language to young children and to adults.

Owner/Operator

(7/07 9/10)

Land of Modems San Diego, California

Business Operations

SAM MANSI

Managed multiple business units including sales, marketing, customer

service, vendor relations, and finance as owner operator of cable modem

import/export company Land of Modems.

Launched Internet marketing initiatives for cable modem product to

increase company sales.

Sales/Customer Service

Managed order fulfillment and customer service for Land of Modems by

responding to customer needs and requests.

Office Manager/Technician

(9/06 9/10)

Cablesight – San Diego, California

Staff Management

Supervised an average of 10 employees as office manager for Cablesight doing

exports and imports, and assuring compliance to company standards.

Loss Mitigation Associate

(3/05 2/07)

HSBC Auto Finance Call Center San Diego, California

Account Management

SAM MANSI

Managed auto finance accounts for HSBC and high balance delinquent

accounts from 90 + days through inbound and outbound calls on dialer.

Excellent monitoring scores. Team player and worked well with others.

Handling all kinds of calls. Meet and Exceed goals.

Primary Collections Agent

(3/03 3/05)

Chase Auto Finance Call Center San Diego, California

Account Management

Managed auto finance accounts for Chase Auto Finance and high

balance delinquent accounts from 60 85 days through inbound and

outbound calls on dialer.

Excellent monitoring scores. Team player and worked well with others.

Handling all kinds of calls. Meet and Exceed goals.

Primary Collections Agent Call Center

(2/02 3/03)

Adecco San Diego, California

Account Management

Managed auto finance accounts for Chase Auto Finance and high

balance delinquent accounts from 60 85 days through inbound and

outbound calls on dialer. Excellent monitoring scores.

Handling all kinds of calls. Meet and Exceed goals.

Contact this candidate