Property Manager /

General Manager

Sandra Gillett Pierce

Columbus, Ohio Email: acfneo@r.postjobfree.com Cell: 321-***-****

Linked In: www.linkedin.com/in/sandrapierce/

AREER SUMMARY

C

Adaptable, dynamic, and detail oriented property management professional with demonstrated leadership and

interpersonal skills. Performed as CEO of multi million dollar properties, including numerous successful distressed

property turn around situations. Over 20 years experience with positive staff engagement, superb interpersonal /

resident relations and high profit generating corporate initiatives. Excellent problem solving skills and highly motivated in

producing exceptional organizational efficiencies.

REAS OF EXPERTISE

A

Contract & Lease Negotiations

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Market Research & Analysis

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Vendor Relations Management

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Budget Development and Forecasting

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Resident Relations Management

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Maintenance and Leasing Staff Training – Customer Service, Sales Leasing, Fair Housing, Safety, Process &

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Procedures

• XPERT COMPUTER SKILLS

E

AMSI

One Site

Rentroll

Rent Manager

Rentpro

MS Office Suite

o Excel

o Word

EMPLOYMENT HISTORY OVERVIEW

Key Accomplishments

• Responsible for 4 major property renovations including construction site progress inspection and

budgetary purchases, expenditures, and payments

o Included 50% conversion of 240 residential apartments to a national hotel suite chain with full

staff training and chain operational requirements, furniture selection / purchase, hotel room branded

products, appliances and courtesy supplies, –– while maintaining 95% apartment occupancy

• Revitalized four under performing communities in Florida through aggressive property analysis,

historical trending, strategic target marketing, expense reduction, and intensive staff training

Sandra Gillett Pierce Page 2 of 3

o Increased revenues from 60% to 85% within 6 months

• Managed property staff of 9 with operational budget of $1.5 million

Leadership

Recruited, hired, trained and managed both maintenance and office staff duty assignments

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Evaluated employees for wage increases and promotions. Achieved significant results in employee

•

productivity and production.

Prepared & monitored weekly/ monthly/ quarterly reports for upper management showcasing goal

•

progress

Close familiarity with state & federal laws, regulations, policies and taxes that govern resident and

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property ownership including staff training and compliance

Directed maintenance, major repairs, and daily operations including utilities, rent, insurance and others

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Accounting

Collected rent, worked to reduce delinquency, filed collections and prepared legal paperwork for

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evictions

Charted accounts payables utilizing various property management software

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Assigned purchase orders, made purchases and maintained budget

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Reported budget variances monthly with explanations

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Assisted with compilation of monthly insurance, and tax accounting yearend financial statements

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Customer Service

Created a friendly and open door policy for both residents and prospects; answered and resolved

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questions and/or conflicts

Property manager for a 400 unit residential rental property. Oversaw tenant selection, lease

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management, and conducted tours of the property for prospective tenants

Marketing

Wrote, designed and produced marketing materials

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Planned and executed all phases of resident loyalty building functions and property open house events

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Attended community social and civic events to promote company and stay in tune with happenings in

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the area

Created monthly market surveys on area competition

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EMPLOYMENT HISTORY

CM Enterprises Orlando, Florida

Executive Asst./Bookkeeper January 2012 to June 2013

Michaelson Real Estate Group Orlando, Florida

Property Manager May 2011 to September 2011

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Tranquility Suites Extended Stay Orlando, Florida

Administrative Assistant January 2010 to May 2011

Coral Hospitality Orlando, Florida

Assistant General Manager April 2007 to Jun 2009

Country Lake Apartments, Ltd. Winter Haven, Florida

Property Manager February 2005 to December 2006

CNC Investments, Inc. Orlando, Florida

Property Manager January 2003 to January 2005

EDUCATION

Southern College Orlando, Florida

Business Administration 1991 1992

CERTIFICATIONS / TRAINING

Fair Housing • Marketing

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Leasing • Management Skills

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Budget Management

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Back to Basics

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ACTIVITIES & AWARDS

Toastmasters International – communication and leadership development organization member

Apartment Association Of Greater Orlando member

Manager of the Month RAM Partners, LLC

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