Javier A. Hernandez

***** ******* *** **. / ******* / FL / 32824

215-***-**** Cell

acfnbz@r.postjobfree.com

OBJECTIVE Excellent communication skills, mathematical knowledge and

extensive computer exposure. Interact well with others, posses a strong

ability to handle conflicts in a professional and diplomatic manner as

well as wiliness to accept responsibility in all situations. Articulate

enthusiastic, goal oriented, with superior organizational skills and

willingness to learn.

EDUCATION University of Phoenix

Bachelor of Science in Business/Concentration in Human Resources

WORK

EXPERIENCE Over 10 years of Administrative Experience, Human Resources

and Customer Service

01/09 - Present AccuForce HR Solutions - 650 North Cannon Ave. / Lansdale

/ PA

Position: Regional Manager / Branch Manager / Onsite Manager

The Branch Manager guides and manages the overall provision of Human

Resources services, policies and programs for the entire company. The major

areas directed are:

1. Recruiting and staffing for clients need

2. Organizational and space planning

3. Performance management and improvement systems

4. Organization development

5. Employment and compliance to regulatory concerns

6. Employee orientation, development and training

7. Policy development and documentation

8. Employee relations

9. Company-wide committee facilitation

10. Company employee and community communication

11. Compensation and benefits administration

12. Employee safety, welfare, wellness and health

13. Employee services and counseling

14. Handle employee and clients concerns and complaints

15. Schedule staff according to establish productivity standards.

16. Demonstrate the ability to operate in a totally empowered work

environment.

09/01 - 12/08 Universal Therapy Center, Inc. - 1610 Ave Ponce de

Leon, San Juan, PR

Position: Director of Human Resources and Billing Department

? In charge of opening UTC Branch in Puerto Rico

1. Meet the contractors.

2. Create HR manual and employee handbook.

3. Create teamwork with the supervisors.

? Human Resources Department

1. Develop and implement policy. Provide leadership in the

areas of personnel.

2. Payroll, labor relations, training and affirmative action.

3. Administer personnel/payroll system (ADP) to meet management

and employee needs.

4. Consult with Executive Director and supervisors to ensure

policy compliance with applicable statues, rules and

regulations.

5. Maintain staff training program.

6. Hired/terminated, trained, oversaw and delegated personnel.

7. Responsible to maintain the personnel files updated.

? Billing Department

1. Establish communication with the insurance companies.

2. Coordinates the overall functions of the Billing Department

and revenue cycle to ensure maximization of cash flow

while improving patient, Physician & other customer

relations.

3. Assures compliance with private insurance &

Medicaid/Medicare regulations.

4. Plans & directs registration, patient insurance, billing &

collections.

5. Assesses billing system & identifies with IT to ensure

timely & accurate reporting for management term. Identifies &

recommends better billing practices to increase revenue.

6. Processes payments from insurance companies and prepares a

daily deposit.

04/01 - 09/01 Supra Telecom, Inc. - Miami, FL

Position: Scheduling Manager

1. Enforce rules of conduct and dress codes based on company

department policies.

2. Tracks attendances issues of team members are addressed as

appropriate and in a timely manner.

3. Tracks attendances issues of team members are addressed as

appropriate and in a timely manner.

4. Consults with the Director of the call center operations and

with the Director of the Human Resources on personnel

issues that require immediate and/or disciplinary action.

5. Reviews team performance with Team leads and takes immediate

action to correct deviations.

6. Disseminates call center and company information to

Supervisors in a timely manner and ensures that the

supervisors to their staff members.

06/97 - 04/01 PRC (Precision Response Corporation) MetLife - 1313

NW 167th St. Miami

Position: Shift Manager and ACD Coordinator

1. Monitored Call Center Representatives status through Lucent

Centre Vu Split Skill.

2. Review team performance on a daily basis and adjust

operations accordingly.

3. Change call center allocation with seven (7) different call

centers (Glades, JAX, Dayton, Nashville, Margate & 1505)

4. Consult with Supervisors and Operations Manager to

facilitate a steady Call Center.

5. Tracks attendance to ensure and maintain a 94% daily average

staff.

6. Created a Daily Agent Stats Report, Team Comparison Report

and a Daily Attendance Spreadsheet.

7. Responsible for maintaining and staffing of 300

representatives in Golden Glades and 200 Representatives in

Jacksonville.

8. Down staffed to meet client demand with a 100% turnover for

other account placements.

9. Up-staffed to meet client demands with an attendance average

of 97% daily.

10. Developed incentive program to boost morale and keep client

demand satisfied.

11. Enforce rules of Conduct and Dress Codes based on

company/department policies.

SPECIAL SKILLS Excellent verbal and written communications skills. Highly

motivated, detail oriented, self-starter, capable of working alone or in a

team, strong leadership personality and well organized. Able to speak, read

and write Spanish. Skilled in WordPerfect 6.1, Microsoft Word, Microsoft

Excel, Power Point, Mac and Linux. Knowledge in Lucent Technologies,

Meridian, AT&T Call Center, Sabre, AT&T DEE, Inmediata (Billing program),

Novatime, Avionte and ADP (Payroll Program). References available upon

request

Contact this candidate