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Customer Service Sales Representative

Location:
Lake Placid, FL, 33852
Posted:
August 28, 2014

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Resume:

Dawn T. McKinney

*** ******* ******

Lake Placid, FL 33852

863-***-****

acfna3@r.postjobfree.com

Education

BACHELOR OF ARTS AUGUST 2004 FLORIDA ATLANTIC UNIVERSITY

Major: Criminal Justice

ASSOCIATE OF SCIENCE JUNE 2003 BROWARD (COMMUNITY)

COLLEGE

Major: Criminal Justice Emphasis on Crime Scene Technology

*Lambda alpha Epsilon-Beta Chi Chapter

*2003: 1st Place in Team Crime Scene Investigation Competition at the

Florida Regional Conference

ASSOCIATE OF ARTS JULY 2000 SOUTH FLORIDA STATE (COMMUNITY)

COLLEGE

Major: General Studies

*Phi Theta Kappa

Skills & Abilities

MS Office Suite, Adobe, Filing, Faxing, Multi-Phone Lines, Working with people in a

Professional Manner, Maintaining and updating confidential records, Team player and

Self-Motivated, Good Listener, and Multi-tasking.

LEADERSHIP

I am President of the Highlands Branch of the American Association of University

Women. I have form my own team and advanced to Unit Leader status with my Avon

job.

Experience

INDEPENDENT SALES REPRESENTATIVE/ UNIT LEADER AVON

MARCH 2012- PRESENT

Train new employees on company customer service policies and service level standards.

Receive and process cash, check, and credit payments for purchases. Respond to

customer inquiries in a friendly and professional manner. Maintain friendly and

professional customer interactions. Recommend and helped customers select

merchandise based on their needs. Exchange returned merchandise for customers quickly

and efficiently. Offer discounts and promotions to ensure high customer retention rates.

Demonstrate use and operation of merchandise to customers. Attend meetings and

trainings necessary for professional development.

PERSONAL CARE ASSISTANT PRIVATE DUTY JANUARY 2011-JUNE 2013

Positioned for comfort and to prevent skin pressure problems. Assisted with transferring

in and out of wheelchairs and adaptive equipment. Recognized and reported

abnormalities and/or changes in health status to nursing staff. Assisted with Daily Living.

Administered simple range of motion exercises. Comforted and provided them with

reassurance and encouragement. Read and recorded temperature, pulse and respiration.

Took Vital Signs. Assisted with adequate nutrition and fluid intake. Planned, prepared

and served meals and snacks according to prescribed diets. Provided transportation,

assistance and companionship. Performed household tasks such as laundry, dusting,

washing dishes and vacuuming. Cleaned and organized patients’ living quarters. Handled

incoming and outgoing correspondence, including mail, email and faxes. Checked mail,

shopped for groceries and handled bill payments. Cared for the cats, including feeding

and cleaning.

DETENTION SUPPORT OFFICER HIGHLANDS COUNTY SHERIFF’S

OFFICE AUGUST 2004-JANUARY 2011

Master Control Duties:

Maintained communications with all other areas of the facility at all times. Continually

monitored dormitories for inappropriate activity. Monitored gates and recorded all

activity in a daily officer report.

Intake and Release Duties:

Maintained daily logs of shift activity. Received property, including money from

incoming inmates upon arrival, provided receipts and inspected items for contraband.

Collected, counted, and verified against fraudulent monies for bonds. Entered in inmate

personal and medical data. Fingerprinted and photographed inmates. Attended regular

trainings and maintained appropriate certifications. Ran background checks of individuals

to obtain data for criminal history via teletype on National Crime Information Center/Florida Crime Information Center systems. Communicated

with supervisors regarding any issues that occurred while on duty. Answered phone calls

concerning inmate and court information, handled complaints, and responded to requests

for information. Organized and recorded facts to prepare incident reports.

Classification Duties:

Collaborated with legal staff, the Attorney General's office and other law enforcement

agencies. Informed inmates and visitors of rules, safety and security procedures and

responsibilities. Routinely reviewed housing assignments and reassigned inmates when

needed. Created, organized and maintained files, daily case notes and electronic

databases.

SECURITY OFFICER DANIA JAI-ALAI MARCH 2004-AUGUST 2004

Maintained the safety and security of the fast paced gambling facility. Escorted

employees to the vault. Established a good working relationship with the sheriff deputies

who worked at the facility.

CASHIER MCDONALD’S JANUARY 2001-APRIL 2001

Worked with the cash register and cleaned the restaurant area.

Affiliation

Highlands County Branch- American Association of University Women

President/Scholarship Committee: 2013-Present

Vice President Director of Programs/Scholarship Committee: 2011-2012

Secretary/Scholarship Committee: 2007-2011

Member since: 1999



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