*** ********** ****, #** (***) ***-

**** (cell)

Pleasant Hill, CA 94523

acfn64@r.postjobfree.com

SUMMARY OF SKILLS

. Greater than 20 total years of experience in Medical Release of

Information (ROI), Dictaphone (Nuance) dictation system, IVR (M-

modal, Nuance), transcription, administrative/secretarial duties;

Consultant experience in Medical Release of Information and dictation;

Customer Service experience at Kaiser-Permanente, Lucile Packard

Children's Hospital at Stanford, Transcend Services, Inc., and

Healthport

. 13 years Project Management: Manager of a staff up to 50 individuals;

Experience in dictation/transcription/at-home transcription, HR

issues, labor and employment laws, workers' compensation, FMLA forms,

disability forms, recruitment, staffing, coaching, training,

auditing, compliance, budget, operational efficiency, presentations,

performance measurability.

. HIPAA Disclosure Accounting Coordinator experience

. 5 years experience in Electronic Medical Records (Epic, Health

Connect, Cerner) including preparing staff for EPIC implementation and

experience in Nextgen.

. Experience in M-modal speech recognition;Troubleshooting uploading

problems in Cerner with transcribed documents as well as researching

ADT problems and questions on transcription.

. Performing quality assurance audits (QA) on transcribed documents

. Auditing release of information requests (ROI)

EMPLOYMENT:

06/3/13 to present Healthport,10 Bluegrass Valley Parkway, Alpharetta,

GA 30005

Release of Information (ROI) Area Manager of San Francisco Bay Area

Manage employees, scheduling staff, time cards, auditing release of

information requests to make sure HIPPA compliant and meet

turnaround times, working with clients including UHA,

scanning ROI requests.

4/3/12 to 05/31/13 Transcend Services Inc., subsidiary of Nuance

Communications Inc.

On-Site Coordinator

Location: HIMS Dept., Lucile Packard Children's Hospital at Stanford,

4700 Bohannon Drive, Menlo Park, CA

Troubleshooting transcribed documents from Beyond Text

software and M-Modal speech recognition into electronic

medical records (CERNER), researching ADT information. QA

transcribed documents. Liaison between Nuance

Communications and HIM Department to work on how to improve

problems with dictation and uploading. Processed time cards

on ADP payroll system, meeting deadlines and turnaround

times.

12/76 to 11/30/11 KAISER-PERMANENTE MEDICAL CENTER, Clinic

Manager II, non-RN/HIM Supervisor: Managing Medical

Secretary and Legal Correspondence Dept., Kaiser Oakland

Department, Richmond Med Secty/Med Legal departments and

Pinole Medical Secretary Dept which consisted of all

release of information requests (ROI) i.e. FMLA requests,

disability,retirement, jury duty, and accident forms and

outpatient transcription. Also handles copies of medical

records to outside medical providers, attorneys, subpoenas,

copy services, insurance requests, and preparing copies of

medical record for audits.

. Recruiting, training, coaching, evaluating and

auditing employees, setting production standards,

heavy customer service, working with

physicians/staff/other providers. Working on timely

turnaround times. Meeting compliance standards.

. Develop policies and procedures for department.

. Schedules and conducts meetings. Prepares agendas.

Makes presentations. Types meeting minutes. Schedules

conference calls and webinars.

. Prepares financial and statistical reports.

. Works with patients regarding their requests and

provides excellent customer service.

. Schedules appropriate staff

. Deals with HR issues, labor and employment laws,

disability and workers compensation issues, HIPAA

laws, operational efficiency.

. Manages staff using EPIC; Prepared staff for EPIC

implementation and was also a resource for

troubleshooting for EPIC questions. Transitioned from

Med Corr database for release of information requests

to EPIC.

. Troubleshooting transcribed documents to electronic

medical records

. Experience with a variety of office equipment, i.e.

fax machine, Xerox machine, dictation equipment,

phones and computer programs, i.e. Word, Excel,

Outlook, Power Point, Adobe, Visio, MS Project,

Health Connect (electronic records, EPIC, CERNER,

Nextgen), Crystal Reporting, Dictaphone (Nuance),

Lync, ADP and Ulti-Pro payroll system, web-based

applications, Instant Messaging.

. Budget experience. Monitors financial operations of

department and forecasts budget. Created about

$100,000 per year for the Medical Secretary Dept. and

continued to keep within budget.

. Project Manager for new dictation system in Feb.

2001 for Medical Secretary Dept, Radiology Dept in

2003, Implementation of Dictaphone Transnet in 2009.

Managing transcriptions at-home. Handles variety of

projects.

. Interim Manager for Pediatric Dept., Interim Manager

for Radiology Department

. HIPAA Disclosure Accounting Coordinator for Kaiser

Oakland Medical Center/Richmond Medical Center

. Chairman of Medical Secretaries Manager's Peer Group

for Northern California Kaiser working on issues to

improve our departments which includes preparation

for EPIC, various databases, forms

. Manage a staff of 50

Medical Secretary Department, Martinez PMG

Medical Secretary-Handling all release of information requests

(ROI) requests to private doctors, FMLA forms, disability forms,

abstracting life insurance applications, screening charts for

outside copy services. Transcribing outpatient dictation. Use of

Windows NT, Word 97, WordPerfect, Dictaphone 7000 transcription

system, Lanier dictation systems, MRMS, CIPS. Heavy customer

service, working with patients, insurance companies, attorneys,

and physicians emphasizing excellent customer service. Answer

telephones, order supplies, cash report. Member of Safety

Committee. Acting Supervisor in absence of supervisor.

EDUCATION

9/71 to 9/73 UNIVERSITY OF CALIFORNIA, BERKELEY

Bachelor's Degree in Arts

Major: Bacteriology

9/69 to 8/71 City of College of San Francisco, San Francisco, CA

Associate of Arts Degree

Major: Pre-dental

REFERENCES:

Gary Crangle

Asst.Medical Group Adminstrator (retired)

Kaiser Oakland Medical Center

510-***-****

Roxanne Shack

Manager, Med Secty/Scanning Center

Kaiser Walnut Creek (Diablo Service Area)

925-***-****

Amy Lambert

Data Control Manager

Health Information Management Services

Lucile Packard Children's Hospital at Stanford

4700 Bohannon Road

Menlo Park, CA 94025

Phone: 650-***-****

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