Rebel T. Wright

**** ******** ****

Parkville, MD 21234

410-***-****

acfn4s@r.postjobfree.com

SUMMARY

Excellent analytical skills, good communicator, project manager with extensive experience in the

Payment Processing Industry. 10 years of supervisory experience in the electronic remittance

and bill payment industry including settlement and reconciliation. Accomplished team builder

and problem solver with strong organizational skills.

PROFESSIONAL EXPERIENCE

ACI Worldwide/Online Resources Chantilly, Virginia 2007-2014

Payment Processing/Bill Presentment Company

Payment Processing Production Supervisor 2007-2012

Main responsibility was to ensure that the 3 daily remittance processes launched at their pre-

scheduled times to guarantee SLAs for our remittance files downstream.

This included monitoring the real time debiting of scheduled payments, researching for duplicate

payments and verifying payees against the OFAC watch list and monitoring for fraud.

• Led Financial Control team in the identification and resolution of the Daily Saving Time

double debit issue.

• Identified the Stuck Payment Issue and created the process for the identification and

procedures necessary to process the stuck payments. This procedure allowed us to meet

our SLA on our late payment guarantees saving the company hundreds of thousands of

dollars.

• Managed the delivery of check files to our off site vendor RR Donnelly. Managed the

relationship with them as well including visiting the site to ensure quality control.

• Managed the incoming and outgoing mail delivery on site at the Chantilly location including

FedEx and UPS.

• Supervised and provided ongoing training for a staff of 7.

Configuration Release Engineer 2012-2013

Generated SQL queries and scripts to support our 150+ financial institutions’ internet banking

and bill payment processes. Provided support to our implementation team as part of the new

FI’s set ups. Provided support to our account management team as part of the continuous

service to our FIs.

Remote Technical Support Analyst 2013-2014

In this telecommuting position, I supported the Enterprise Banker application for 38 financial

institutions. This application allows the FI’s customers to transfer large dollar amounts via ACH

transactions and batch wires. This application was also used as database management tool for

the FI’s customer service. Researched any issues that arose and served as the technical

business liaison with our development team.

Legal Sea Foods, Tysons Corner, Virginia 2001-2007

Head Waiter and Trainer

Visa Interactive/Integrion Financial Network, Herndon, Virginia 1996-2000

Bill Payment Processing Company

Account Manager

Served as primary escalation for three strategic financial institutions representing 1.6 million

internet banking subscribers. Was responsible for ongoing customer satisfaction in an on-call

24X7 service center. Managed daily operations support, coordinating communication and

problem resolution between the client, third party service providers, technical resources, as well

as senior management.

• Detected a software bug, analyzed, and researched over $1M in payments in order to

ensure subscriber was not impacted.

• Detected a database flow problem that had resulted in duplicate payments. Analyzed the

problem, determined the fix, and provided ongoing research to verify resolution. The result

was a savings to the company of over $250,000.

EDUCATION

B.S., Business Administration, Mississippi College Clinton, Mississippi

COMPUTER SKILLS

Proficiency in JIRA, Clarify, Remedy, Microsoft Office

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