Ruben Otero

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Tean ec k, N ew J ers ey 076 66

( 646) 852- 718 4

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I wo u ld ap p r e ciat e an o p p o r t u n it y t o ad d an d t o le ar n t o t h is t e am . It wo u ld n o t b e a r e g r e t fu l d e cis io n if g ive n t h e

o p p o r t u n it y . Le ar n in g an d g r o win g alway s m o t ivat e s m e an d h as a way o f m ak in g m e s t r ive .

Qua lifica t io ns

De d icat e d in d ivid u al wit h e xce lle n t co m m u n icat io n al s k ills . Re liab le, p u n ct u al, h ar d wo r k e r an d a t e am p lay e r .

Gain t h e co n fid e n ce o f p e o p le e as ily an d ve r y e ffe ct ive in a s t r e s s fu l e n vir o n m e n t .

Educa t io n

Lin co ln Tech n ical In stitu te, U n io n, N J

Ce r t ificat e in Mas t e r Au t o m o t ive Te ch n ician

Ex p e rie nce

Pr e s e n t - 0 7 / 0 8 Vis it in g Nu r s e Se r vice o f NY Ne w Yo r k, NY

Co nt ra c t Co o rd ina t o r

Re s p o n d t o in co m in g calls t o t h e Or d e r Pr o ce s s in g Sy s t e m wit h in p r e s cr ib e d t im e - fr am e u s in g

VNS g r e e t in g . Id e n t ifie s cu s t o m e r ' s n e e d s an d r e s p o n d s an d fo llo ws - u p t o r e q u e s t fo r

in fo r m at io n in a t im e ly m an n e r u s in g e s t ab lis h e d cu s t o m e r s e r vice s t an d ar d s .

In p u t s / u p d at e s / d is ch ar g e s cu s t o m e r s ' o r d e r s fo r s e r vice s an d lab o r at o r y in t o OPS in an accu r at e

an d t im e ly m an n e r . In t e r act s wit h cu s t o m e r s, d e p ar t m e n t al an d o t h e r VNS s t aff t o r e s e ar ch an d

o b t ain m is s in g in fo r m at io n fo r o r d e r p r o ce s s in g . Re co r d s / d o cu m e n t s / r e s o lve s all

co m p lain t s / is s u e s in a t im e ly m an n e r t o e n s u r e cu s t o m e r s at is fact io n . Co n s u lt s an d co llab o r at e s

wit h s u p e r vis o r o n h o w t o h an d le u n u s u al is s u e s . Re fe r s co m p le x is s u e s o n t o s u p e r vis o r as

ne e de d.

4/ 08 - 07/ 08 Au t o lan d Sp r in g fie ld, NJ

Sa le s Ad v is o r

De t e r m in e d e ach cu s t o m e r ' s ve h icle n e e d s b y as k in g q u e s t io n s an d lis t e n in g . Es t ab lis h e d

p e r s o n al in co m e g o als t h at ar e co n s is t e n t wit h d e ale r s h ip s t an d ar d s o f p r o d u ct ivit y, an d d e vis e a

s t r at e g y t o m e e t t h o s e g o als . Re p o r t e d t o t h e g e n e r al s ale s m an ag e r r e g ar d in g o b je ct ive s,

p lan n e d act ivit ie s, r e vie ws an d an aly s e s . De m o n s t r at e d n e w an d u s e d ve h icle s ( in clu d e s t e s t

d r ive s ). Main t ain e d an o wn e r fo llo w- u p s y s t e m t h at e n co u r ag e s r e p e at an d r e fe r r al b u s in e s s an d

co n t r ib u t e s t o cu s t o m e r s at is fact io n .

9/ 07- 03/ 08 Tr i St at e Fle e t Se r vice In c. Car ls t ad t, NJ

Me c ha nic

Re p air e d an d o ve r h au le d au t o m o b ile s, b u s e s, t r u ck s, an d o t h e r au t o m o t ive ve h icle s : Exam in e d

ve h icle an d d is cu s s e d wit h cu s t o m e r n at u r e an d e xt e n t o f d am ag e o r m alfu n ct io n . Plan n e d wo r k

p r o ce d u r e, u s in g ch ar t s, t e ch n ical m an u als, an d e xp e r ie n ce . Rais e d ve h icle, u s in g h y d r au lic jack o r

h o is t, t o g ain acce s s t o m e ch an ical u n it s b o lt e d t o u n d e r s id e o f ve h icle . Re m o ve d u n it, s u ch as

e n g in e, t r an s m is s io n o r d iffe r e n t ial, u s in g wr e n ch e s an d h o is t .

8/ 05 - 08/ 07 Sh o p Rit e En g le wo o d, NJ

Ca s hie r/ Cus t o m e r Se rv ic e Re p

En s u r e d t h at e ach cu s t o m e r r e ce ive s o u t s t an d in g s e r vice b y p r o vid in g a fr ie n d ly e n vir o n m e n t,

wh ich in clu d e s g r e e t in g an d ack n o wle d g in g e ve r y cu s t o m e r, m ain t ain in g o u t s t an d in g s t an d ar d s,

s o lid p r o d u ct k n o wle d g e an d all o t h e r as p e ct s o f cu s t o m e r s e r vice .

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