RICHARD CRUZ

**** ********** *****

Orlando, FL *2828

407-***-****

acfn3i@r.postjobfree.com

PROFESSIONAL SUMMARY

Driven and focused Manager of Information Technology with a proven track record in systems

design, implementation, and deployment of technology solutions. Demonstrated success in defining

project specifications, establishing project goals, resources, and deliverables. Self-motivated and an

out-of-the-box thinker, consistently pursuing new challenges and expanding knowledge. Excellent

communication, people, organizational, analytical, and problem solving skills. Results driven in the

most demanding environments. Bilingual, English and Spanish.

AREAS OF EXPERTISE

Business continuity 15+ Years iSeries/AS400 experience

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Backup/Disaster recovery 15+ Years IT Department Management

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Project Management 15+ Years Applications Management

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Change Management 15+ Years Staff Management

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PROFESSIONAL EXPERIENCE

ADVENTIST HEALTH SYSTEM, Altamonte Springs, FL 2004 - 2014

The Adventist Health System, based in Orlando, Florida, is a non-profit health care organization which

operates facilities within the Southern & Midwestern regions of the United States.

Manager of Applications Support

Managed 13 programmers and analysts who supported the financial software systems for 40 facilities on

an IBM iSeries P7 platform. Provided development/maintenance programming, support, and version

upgrades for these applications. Active member of the change control committee which reviewed and

approved changes to the legacy system as well as participated on various IT steering committees which

prioritized and approved projects. Personnel reviews as well as hiring/firing. Created yearly budget

figures for submission to the CFO. Project planning and deliverable accountability were part of my daily

tasks. Worked with executive leadership in major project planning.

Received the Best Practice Distinction Award for employee engagement and performance.

•

Created a productive and collaborative environment that produced a team of innovators with high

customer satisfaction surveys. This effort improved staff efficiency and increased morale.

• Organized staff transition in preparation for decommissioning of legacy systems. Leveraged the

knowledge base from our current staff to successfully build new application systems. These

efforts saved time and money by immediately responding to the need and still maintaining the

current support model on the legacy systems.

• Implemented and managed enterprise secure file transfer server, which provided control over

what data was being sent outside our network adhering to HIPPA standards.

• Created change management workflows and policies which ensured compliance with internal

audits therefore allowing control of software changes on the legacy systems.

• Brought together the necessary resources to successfully recover from a major system

database failure on the AS/400. The outcome of this recovery saved the company’s financial

information and avoided a loss which would have been catastrophic.

ADVENTIST HEALTH SYSTEM (Continued)

RICHARD CRUZ Page 2

407-***-**** acfn3i@r.postjobfree.com

Implemented and managed enterprise crystal reports server which resulted in a single enterprise

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wide reporting solution and saved time and money by decommissioning the other reporting

solutions.

Successfully managed a project that upgraded the legacy system for ICD-10 compliance. Testing

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the billing system ahead of time ensured the system was operational for CMS and payors.

Organized support staff to provide 24/7/365 availability without compromising current project

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deliverables. By working with the help desk the client base was able to receive immediate

support including weekends and holidays which increased customer satisfaction scores.

Effectively organized multiple teams in resolving ongoing issues with software. On request from

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the CTO/VP created and led a special team comprised of network admins, programmers, analysts,

and vendors to resolve performance issues with a product that was performing poorly. After thirty

days all problems were resolved.

ADDITIONAL RELEVANT EXPERIENCE

DATASYS, Winter Springs, FL

Consultant

Hospital Software Consultant based in Central Florida providing AS/400 IT leadership and ensuring

software application support. Guided implementations from start to finish. Worked with executive

leadership on deliverables and executed project plan with vendors.

Provided on site IT management and application systems support, which provided the client the

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control needed when working with vendors.

Completed a new computer room design for a client, which provided an accurate perspective

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on what was required for current needs as well as future expansion.

Recovered an AS/400 which had bad backup tapes. The client had bad tapes in their backup

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library and needed to mix backups in order to recover their system. The system was up and

running in two days.

Provided IT Director services, organized the IT staff and hired a full time director for a client.

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EDUCATION

Successfully completed approximately 90% of all required coursework toward a Bachelor of Science

Degree (BS) Cybersecurity, Mercy College, Dobbs Ferry, NY Estimated graduation May 2015

Information Technology (coursework), University of Central Florida, Orlando, FL

Took higher level coursework in the Information Technology track.

Associates of Science Degree (AS) Information Technology, Seminole State College, Lake Mary, FL

Information Technology track including; network, web design, and web programming courses.

Associates of Arts Degree, (AA), Computer Science, Rollins College, Winter Park, FL

Computer Science coursework completed using Java as the programming language.

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