Blondi Marlene Hernandez

***** ********* *** ***# *

Whittier CA 90604

562-***-****

acfn36@r.postjobfree.com

Objective:

Bilingual leader Seeking excellent growth by helping patients or guests with a professional &

wonderful attitude. A position which will give me an opportunity to apply ideas and skills in

the field of marketing and customer loyalty and it will allow me to grow professionally.

Work History:

-Coast Plaza Hospital November 2012- May 2014

Patient Advocacy/ Guest relations

Excellent Customer Service

Responsible for Complaints & Grievance Reports

Interfacing with patients and family members

Ability to work with others

Responsible for Orientation and in-services for Customer service

Daily Report/ Rounding

Web conferences

-BARLOW HOSPITAL (2010-2013)

CNA/RNA

Providing a excellent care and assisting patients with their ADL’S

Monitoring Vital signs, bed baths, transferring patients, Range of motion.

-SHEA Convalescent Rehabilitation Center and Sub-Acute (2006-2012)

Administrator Assistant

Manage front desk, interfacing with resident’s family and staff

Excellent ability to work effectively with all levels of management

Responsible for answering and transferring phone calls

General reports

Excellent communication skills

Business Office

Checking eligibility

Maintained detail data base

TARs (Treatment Authorization Request)

Manage petty cash

Prepare quarterly trust accounts

Manage accounts receivable/payable

Responsible for protecting residents files

Payroll Assistant

Front Desk Clerk

Manage time cards/Training staff

General reports/ Organizing files

Skilled with JANTEK and ADP

Process monthly payroll

Manage Nursing Hours

Marketing and Admissions Coordinator

Interfacing with Case Managers, Doctors in different hospitals

Excellent costumer service skills

Admissions packets

Giving tours of the facility

Manage marketing conference calls

Document sales calls to facilities for follow up

Activities Assistant

Organize services such as transportation and accommodation

Responsible for checking quality improvement of resident

Manage entertainment and meetings

Responsible for creating monthly activity calendars

Able to work independently and under pressure

Responsible for planning and developing events

Education and Certification:

High School Diploma: La Serna High School, Whittier CA, 2001

Nursing Assistant Certification: TriCities ROP, Whittier CA, 2003

Social Worker Certification

RCFE Administrator License

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