AMIT SARKAR

Mobile: 076********

076********

E-mail: acfn29@r.postjobfree.com

To take a challenging role on Analytics/Market research and give efficient

and effective solution that would help organization to achieve the best

solution in business which would increase its productivity in market

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CAREER OVERVIEW

< A result oriented professional with around 6 years' experiences in the

areas of Analytics, Secondary Research, Data analysis, Market Research,

Operations Management, Client Servicing and Project Management.

< Proficient in managing process operations, team management and developing

procedures & service standards.

< Ability to develop a detailed plan to monitor progress, train new team

and develop detailed procedures, flowcharts & measurement framework to

smoothen the process.

< Resourceful at maintaining relationship with clients to achieve quality

product and service norms by resolving their service related critical

issues.

< Analyze business systems and processes to identify user needs,

documentation and address operations issues and improvement to accomplish

business objectives.

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CORE COMPETENCIES

Business Analytics

< Monitoring the processes, identifying improvement areas, preparing

consolidate reports and implementing adequate measures to maximise

customer satisfaction level.

< Qualitative and quantitative analysis on Competitors and providing

recommendations for the business based on the analysis

< Sound understanding of RDBMS and statistical model like regression,

annova etc.

< Creating awareness for driving the process improvement strategy and

methodology; ensuring the maximum operational efficiency.

Project Management

< Take ownership of identified clients or set of projects and execute on

responsibilities with minimum guidance.

< Design, develop solutions for challenging large scale projects

< Intensive interaction with onshore partners for requirements

clarification, validation of fixes and issue resolution.

< Execute project deliverables in support of profitable and superior client

service delivery and act as a resource regarding client benefit plans and

system function ability.

Customer Relationship Management

< Managing service operations for rendering and achieving quality services;

providing first line customer support by answering queries & resolving

their issues, ensuring minimum TAT.

< Identify clients monetary and economic needs and offer recommendations to

meet their financial goals

< Assessing customer feedback, evaluating areas of improvements & providing

feedback to the associates on improvements and achieving customer

satisfaction matrices.

Team Management

< Leading team of 8-10 people in various projects and providing training to

the new Associates in the team to ensure efficiency in process operations

< Creating monthly KPI dash board and other metrics report for senior

leadership team

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EMPLOYMENT SCAN

MAR'2013 - Till date Tata Consultancy Services, Vadodara as Senior Business

Analyst

Details Description

Designation Senior Business Analyst,

Location Bangalore, Karnataka (Currently located Vadodara for

project)

Process Details Name: Assortment (Advance Analytics), Distribution

analytics

Client - FMCG companies

Accountabilities Working as analyst to provide high end research on FMCG

data

Gathering specifications from clients, detail research

Extract raw data from server, clean, format those using

SQL, Excel

Writing SQL,SAS scripts to manipulate data for data loads

and extracts

Analyze large data set and advising suitable methodologies

using SAS

Develop and articulate recommendations based on data

analysis.

Highlights Single point of contact for any data related issues in

APMEA, India region

Carrying out specified data processing and statistical

techniques

Partner with Nielsen dedicated teams to understand and

develop solutions for client business issues

Received 100% on customer satisfaction feedback for

multiple projects

NOV'2011 - MAR'2013 Wipro Ltd, Bangalore as Senior Analyst, SME

Details Description

Designation Senior Analyst, Service Delivery - SME

Location Bangalore

Project Details Name: Data Management Organization (US)

Client - Microsoft Corporation

DMO is responsible for standardization and development of

Microsoft's sales data quality.

The purpose of it to maintain Microsoft's customer account

information, parenting structure, Revenue management. This

ensures that taxonomic information is current, resulting

in accurate reports and correct compensation to Sales

teams.

Accountabilities Working as a Global Subject Matter Expert for MSDMO

Gathering specifications from clients and design, develop

solutions

Manipulating, cleansing and processing data using SAS,SQL,

Advance excel

Manage Execution team of 10 people and provide

resolution to them for any issues

Secondary research on raw data and advising on the

suitability of methodologies

Data auditing, creating reports KPI, testing and

monitoring data for accuracy

Provide forecast of business metrics and involves in

future strategy

Highlights Single point of contact for any escalation and queries

Supplying qualitative and quantitative data to clients

Given new ideas for process improvement

Handling multiple projects at a time

MAY'08 -NOV'11: Fidelity Investment, Bangalore as Project Analyst

Details Description

Designation Project Analyst

Location Bangalore

Project Involved multiple projects at a time -

* Data Clean up project - Need to clear all the critical

flags and invalid data from system with the help of client

plan rule, documents & backend query. Involves high risk &

complexity

* Audit project - This project involves lots of document

checking, re calculation. As per client direction, need to

pull query to find out the population and cross check all

the related documents and recalculate the benefit amount

if necessary. Final report and Documentation also part of

this project.

* Data Quality Project - This project is called QMS

(Quality Management System) where all transaction data has

been verified based on internal tools, documents and

standard procedures. Very important project for India

offshore as directly linked to Partner's feedback.

* Calculation Project - It involves end to end calculation

of the pension check provided to the participant.

Calculation Team is a process to handle escalated queries

from all the participants and clients of Fidelity and

interact with partners to determine work pipeline,

prioritization and requirements. Worked as a

Triage-Associate for analysing bugs and implemented

automated spread sheet for calculations which fails in

engine and client specified spread sheet.

Accountabilities Handled Calculation process under Defined Benefit

Analysis for existing business processes and assessment of

small scale

Worked on Advance Excel, SQL, MS Access

Took part in meetings and conferences with senior business

analysts, project managers and experts and got a knowledge

regarding varied business procedures

Make recommendations for changes in functions, processes

Highlights Main point of contact for any Onshore escalation and

queries

Given new ideas for process improvement and received

'Unique Idea Awards'

Received 'On The Spot Award' for strong domain knowledge &

extremely good client satisfaction

Certified in Ten clients, working with all at a time

Received 'ZERO DEFECT AWARD' for continuously 2 months

100% transaction without any error

Note: This is a process that was directly implemented and transitioned to

FMR India.

.

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SCHOLASTICS

Academic

< Graduation from N.B.U. in the year of 2007

< Higher Secondary from Siliguri Boys High School in the year of 2003

< Secondary from Siliguri Boys High School in the year of 2001

Professional

< 2 years diploma in Software Engineering(GNIIT) from NIIT

-Operating System : Microsoft Windows XP/ Windows

7/Windows 8

-Application Software : MS-Office (2007/2010/2013), MS-

Paint

-Database : SQL server 2008/2012

-Analytical tool : SAS, SSIS (Basic)

-Programming Language: C++, C#,.NET

-Other technologies : OOPS, RDBMS, Computer Overview

(Software Hardware)

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PERSONAL PROFILE

Date of Birth : 26th June, 1985

Marital Status : Married

Hobbies : Analytics, RDBMS,

Listening to music

Personal Skills : Commitment, Positive

attitude, Openness to learn, Honesty & Integrity

Current Address : Gorwa, Vadodara, Gujarat -390003

Permanent Address : C/o-Ashis kr.Sarkar, Rabindra Nagar

East, P.O.-Rabindra Sarani,

Siliguri-734006

Languages : English, Hindi and Bengali.

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