Desiree’ Heath

**** * **** ** *** *** Philadelphia Pa 19122

Mobile: 215-***-**** Email: acfn0e@r.postjobfree.com

Education:

Temple University School of Tourism and Hospitality Management

Bachelor of Science in Tourism and Hospitality Management

Anticipated Graduation: May 2016

Customer Service Experience:

Bank Teller, TD Bank, Cheltenham, PA- March 2014- August 2014

• Executed customer’s deposits, withdrawals and other miscellaneous transactions using Encore

Teller computer platform.

• Handled transactions in the drive thru assisting up to three customers at a time

• Exceeded employee SR goal

o During my second quarter with the branch I reached number twenty-one in my region

pacing at 161.1%.

• Helped our store reach its CWI (customer wow incentive) at 52.2% by providing legendary

customer service.

o Received two extremely likely secret customer shops during second quarter.

Lead Cashier, Staples, Willow Grove, PA- May 2013-December 2013

• Greeted customers during arrival

• Handled customer transactions at the register

• Responsible for accurate and timely accounting and auditing of daily transactions at the end of

the work day

• Informed customers about current and upcoming promotions at our store

• Held the responsibility of reaching independent sales goals as well as working with my team to

meet quotas

Receptionist, La Fitness, Wyncote, PA- July 2012-May 2013

• Answered and transferred calls to staff offices

• Managed member accounts using computer software

• Informed members of services offered at LA Fitness to help them meet their fitness goals

• Executed both cash and check card transactions to keep our members accounts up to date

• Increased gross Membership sales by 10 percent

Cashier, Target, Abington, PA- January 2010-July 2012

• Answered customer’s inquiries regarding our store’s merchandise before and during checkout

• Demonstrated use and care of merchandise computing sales prices

• Maintained and communicated knowledge of current promotions, policies regarding payment

and exchanges

• Promoted the company’s Target credit and debit program benefit to customers

Sales Associate, Shi by Journeys, Willow Grove PA, February 2009 January2010

• Provided proficient customer service before and during transactions

• Maintained and developed features throughout the store to attract customers

• Assisted customers with finding merchandise throughout our store

• Ensured that our store met customer expectations by keeping it clean and inviting

Desiree’ Heath

1701 N 10th St Apt 622 Philadelphia Pa 19122

Mobile: 215-***-**** Email: acfn0e@r.postjobfree.com

Volunteer Experiences: Volunteer, North Hills Community Center Summer Day Camp- June 2013

Volunteer, Abington Head Start Program September 2011-May 2012

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