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Customer Service Manager

Location:
Clearwater, FL
Posted:
August 27, 2014

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Resume:

Tony Heard

**** ** **** **. ***. D-*

Gainesville, FL 32607

352-***-****

acfmww@r.postjobfree.com

Objective

To obtain a long-term, rewarding position with a company; utilizing my relevant work experience, my applicable

education, and my passion for truly serving others.

Education

Associate of Applied Science Degree in Business Administration

10/2013

Everest University Online Tampa, FL

Relevant Coursework:

• Principles of Accounting I & II • Principles of Management

• Introduction to Finance • Small Business Management

• Introduction to Human Resources • Strategic Planning for Business

Skills

• Working knowledge of the Database Manager 4D and the Microsoft Office suite, including: Word, Excel,

PowerPoint and Outlook

• Extremely knowledgeable with budgeting and reporting best practices

• Strong team player as well as individually productive

• Excellent communication, customer service, administrative and clerical skills

Experience

Assistant Manager 06/2011-05/2013

The Pantry Inc. Gainesville, FL

• Assisted with all store functions including scheduling, ordering, freight processing and all day-to-day store

activities as directed.

• Provided leadership and direction to associates as appropriate to include utilization of daily planner and index

cards.

• Processed all required reports, documents, and memos.

• Protected and secured all company assets, including store cash.

Floor Supervisor 11/2009-05/2011

Val-tech Rochester, NY

• Managed retail staff, including cashiers and people working on the floor.

• Coached, counseled, recruited, trained, and disciplined employees.

• Organized and distributed staff schedules.

• Maintained store's cleanliness and health and safety measures.



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