*** ******* ******

Sunnyvale, CA *****

Cell: 408-***-****

acfmwi@r.postjobfree.com

GLENN MARTINSON

Research study assistant seeking to transfer expertise to lab support services

SUMMARY OF

Variety of operation-level skills in high-volume call center/service provider environments

EXPERIENCE AND

Skilled in logistics support and coordinating among teams and individuals

SKILLS

Quality assurance and software verification experience leading to several successful on-time

product launches

Technical writing and copy writing experience in health research, software development,

and retail business fields used to create and improve documentation

Proficient user of various software applications including Microsoft products, Google docs,

spreadsheet maintenance, and database/SQL querying

Motivated to improve skill set through continuing education

EXPERIENCE DETAILS RESEARCH ASSISTANT – DE ANZA COLLEGE/PERFORMANCE HEALTH, CUPERTINO, CA

March 2013 - Present

Maintained and cleaned research lab equipment and facility

Coordinated, stocked, and resupplied materials for therapists and test subjects

Coordinated and performed test subject scheduling, informed consent, data gathering,

physical assessments ensuring data integrity

Created work-flow efficiencies from baseline protocol sequence which ensured therapists

remained on appointed schedules

Organized and maintained therapist schedules ensuring 100% therapist coverage rate

Maintained secure hard/soft copy document system to ensure participant privacy

Executed action-item list from principal investigators keeping project on schedule

Created research study poster for conference presentations

Provided data aggregation and assisted with data analysis

Documented research study on Active Muscle Therapy manual therapy techniques,

research paper to be published in 2014

CERTIFIED MASSAGE THERAPIST – SAKURA THERAPEUTIC, SAN JOSE, CA

May 2011 – February 2013

Drove corporate service account creation allowing business to expand into new markets

Created, negotiated, finalized corporate service contracts

Provided high-quality massage therapy customized to client’s needs

Assisted with weekly/monthly budget tracking

Performed client scheduling, payment processing/accounts receivable

MASSAGE THERAPIST, STUDENT/INTERN/ASSISTANT – DE ANZA COLLEGE, CUPERTINO, CA

January 2010 – June 2011

Took ownership and conducted a wide variety of massage clinic logistical duties keeping

clinic on appointed schedules

Provided variety of massage treatments in student-run massage clinic

Performed massage and stretching on Adapted Physical Education clients

15 – quarter units/252 hours of Anatomy/Physiology coursework with lab components

SOFTWARE QUALITY ASSURANCE, SENIOR STAFF/CONSULTANT/APPLICATIONS SUPPORT –

E*TRADE FINANCIAL, MENLO PARK, CA

February 1998 – December 2009

Provided software test support to engineering groups over five major software releases all

launched on time

Wrote, executed, improved software test plans, test cases, and automation scripts on time-

critical schedules

Created and maintained banks of fixed hardware and virtual test environments which

reduced installation/test turnaround time over 10%

Created efficiencies in testing protocols and execution

Provided clients with software consulting services and software support in high-volume call

center environment

TECHNICAL SUPPORT SUPERVISOR – DIAMOND MULTIMEDIA, ALBANY, OR

September 1994 – October 1996

Supervised team of four technical support representatives in high-volume call center

environment supporting faxmodems on the Apple Macintosh platform

Documented technical support calls and related solutions increasing calls-per-hour rate

Handled defective/returned devices and return of merchandise authorizations

CATALOG DEVELOPMENT/COPYWRITER/OFFICE STAFF – CYCLE GEAR, RICHMOND, CA

RESEARCH DEVELOPMENT TEST RIDER – PARTNERSHIP, CYCLE GEAR AND AMERICAN SUZUKI

March 1992 – July 1994

Assisted in product development and catalog creation for motorcycle accessories

Coordinated shipping/receiving and warehouse order fulfillment for time-critical deliveries

Handled defective/returned parts and return of merchandise authorizations with suppliers

JUNIOR TECHNICAL WRITER – ADVENTURE COMMUNICATIONS, FREMONT/CUPERTINO, CA

July 1991 – February 1992

Co-authored an in-house technical manual for a human resource application at Apple

Computer achieving an on-time release

EDUCATION NATIONAL ACADEMY OF SPORTS MEDICINE (NASM) – CERTIFIED PERSONAL TRAINER – 2014

NATIONAL ACADEMY OF SPORTS MEDICINE (NASM) – CORRECTIVE EXERCISE SPECIALIST –2013

DE ANZA COLLEGE, CUPERTINO, CA – AA DEGREE, MASSAGE THERAPY - 2011

Concentration in sports massage and adapted physical therapy with additional emphasis in

anatomy/physiology and fitness training (1,020+ total program hours)

CALIFORNIA STATE UNIVERSITY – EAST BAY, HAYWARD, CA – BS DEGREE, INFORMATION

SYSTEMS MANAGEMENT - 1990

CHABOT COMMUNITY COLLEGE, LIVERMORE/HAYWARD, CA – AA DEGREE, COMPUTER

INFORMATION SYSTEMS – 1988

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REFERENCES DR. JEFF FORMAN

Instructor/Researcher/Program Coordinator – De Anza College, Cupertino, CA

Email: acfmwi@r.postjobfree.com or acfmwi@r.postjobfree.com

Cell phone: 408-***-**** or Office phone: 408-***-****

YEN TAN

Owner/Manager – Sakura Therapeutic

Email: acfmwi@r.postjobfree.com

Cell phone: 408-***-****

RITA BUCH

Software Quality Assurance Manager – E*Trade Financial

Email: acfmwi@r.postjobfree.com

Office phone: 650-***-**** or 650-***-****

GRANGER TAM

Software Development Manager – E*Trade Financial

Email: acfmwi@r.postjobfree.com

Office phone: 650-***-****

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