JANIQUE C. HARRISON

acfmwc@r.postjobfree.com

415-***-****

SUMMARY

Experienced individual with excellent leadership abilities and a diverse background. My areas of interest

include Marketing, Client Relations, Customer Service, Retail Management, Sales and Marketing. I

possess exceptional verbal and written communication skills, meticulous attention to detail, quick learner,

team player, an ability to manage multiple tasks simultaneously, prioritize assignments, exceed goals, and

meet deadlines.

SKILLS

Marketing Retail Management Call Center Lotus Notes

Product Development Team Leader Order Management MS Office Suite

Merchandising Recruiting Cisco Systems Internet Research

Customer Service New Hire Training Order Systems Payroll

Event Coordinator e commerce Google Apps Full Cycle A/P

Luxury Retail Sales Telephony Outlook Receptionist

EMPLOYMENT HISTORY

BRAND CONNECTIONS San Francisco, CA Oct 2013 Present

MULTIPLE BRAND REPRESENTATIVE

Provide excellent customer service, educate and make recommendations.

1. Ensure that each client receives excellent service

2. Maintain solid product knowledge

3. Represent multiple brands

4. Notify clients of special events and promotions

5. Blog and post on company web portal

6. Attend monthly training and weekly meetings

7. Drive sales through product sampling and promotions

8. Recruit, train and mentor new hires

9. Coordinate special events

10. Create training manuals

11. Set sales goals

12. Track sales

13. Resolve escalations

14. Act as company liaison

NORDSTROM San Francisco, CA May 2006 Oct 2013

PERSONAL STYLIST

Provided excellent leadership and direction to Sales Associates.

Provided excellent customer service and personal styling to Nordstrom clients.

1. Ensured that each client received excellent service

2. Maintained solid product knowledge

3. Maintained client information via automated system

4. Notified clients of special events and promotions

5. Offered and opened store accounts for clients

6. Conducted product demonstrations

7. Practiced cross selling

8. Achieved and maintained top tier sales goals

9. Attended meetings, product launch training and seminars

10. Coordinated special events with vendors

11. Merchandised and restocked the department

12. Assisted with recruiting, hiring, training and mentoring new associates

13. Completed department price changes

14. Coordinated and participated in inventory

15. Set sales goals

LOUIS VUITTON San Francisco, CA November 2009 November 2012

CLIENT RELATIONS SPECIALIST

Provided excellent customer service and sales support to Louis Vuitton Clients.

1. Received 100+ calls per day from Louis Vuitton clients

2. Provided information regarding products and services

3. Maintained quarterly sales goals and quality standards

4. Entered clients' sales orders

5. Resolved clients' escalations

6. Kept records of clients transactions and inquiries

7. Determined charges for services requested

8. Processed payments, exchanges and refunds

9. Contacted clients to respond to inquiries

BASS ELECTRIC San Francisco, CA May 2002 July 2008

AP/PAYROLL ADMINISTRATOR

Provided executive support to CEO, CFO, Controller and other department staff.

Administrative Functions:

1. Received calls and directed callers to the appropriate contact

2. Processed incoming and outgoing mail

3. Completed travel and catering arrangements

4. Prepared department documents and presentations

5. Managed confidential files

Accounts Payable Functions:

1. Ensured timely payments of monthly bills $300K

2. Processed vendor invoices 700 per month

3. Processed expense vouchers 25+ per month

4. Maintained accurate records and control reports

5. Prepared accounts payable register and related reports

6. Filed, archived and maintained invoices

7. Responded to accounts payable inquiries from vendors and clients

Payroll Functions:

1. Processed, printed and distributed payroll checks including ACH

2. Computed, withholding, and other deductions associated with net earnings

3. Processed 401k deductions

4. Processed multi state payroll taxes, quarterly taxes and W2 forms

5. Processed weekly and monthly union transmittal reports

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