Senior Level Administrative Professional with **+ years experience. Proven ability to successfully and

effectively interact with individuals at all levels from staff to Senior Management in order to maintain and create

an efficient work environment. Possesses exceptionally high degree of accuracy composure under pressure

and confidentiality.

EXPERIENCE

The College of New Jersey (J&J Staffing Services), Ewing, NJ 2013 - Present

Principal Clerk Typist – School of Engineering (October 2013 – Present)

• Provide administrative support to the Assistant Dean of Engineering, 2 department chairpersons, 15 faculty

members and staff.

• Assist in preparing for upcoming semester with enrolling students, cancelling class sections and changing

enrollment capacities.

• Maintain supply order of textbooks and office supplies for faculty and staff.

• Submit check requests for reimbursement and maintain invoices.

• Created efficient system for course wait lists allowing easy review and update for department chairpersons.

• Oversee the printing process of the Senior Project booklet for 4 departments.

Program Assistant – School of Engineering (August 2013 – October 2013)

• Provided administrative support to the Dean of Engineering, 15 faculty and staff.

• Assisted students as needed concerning academic issues and school events.

• Maintained confidentiality and exercise discretion concerning sensitive information.

• Set up meetings and appointments via Zimbra

• Planned and implemented an Ice Cream Social for over 150 students.

• Provided exceptional customer service through greeting and assisting visitors.

AEC Global Solutions, Trenton, NJ 2011 - 2013

Recruitment Coordinator

• Maintained and updated candidate database ensuring all compliance measures were met.

• Provided administrative support for recruiting staff and processed confidential documents.

• Handled the processing, distribution, accuracy verification and maintenance of invoices.

• Maintained job postings and announcements on website.

Merrill Lynch Investment Managers/State Street Corporation, Princeton, NJ 1999 – 2011

Training Coordinator (2009 – 2011)

• Successfully assisted with setting up access to network applications for over 160 employees with a quick

turnaround.

• Proactively created PowerPoint presentation for training sessions due to equipment issue.

• In addition to Senior Administrative responsibilities, extended additional support to assist with the project to

convert to a new accounting platform.

• Coordinated travel arrangements and submitted expense reports for reimbursement.

• Provided training and created instructional guide for other Administrative Assistants on setting up network

logons to the new application.

• Maintained office supply inventory for the Training unit, set up class materials prior to class and resolved

equipment issues.

• Created welcome folder for visiting trainers with pertinent information regarding the office and the local area.

Information was also requested for other visiting conversion team members.

Cassandra D. Pinkney Page 2

609-***-****

• Trained with the Boston training administrator to learn a new system (Ilearn). Updated employee database

with attendance records for in-house training classes and provided stats to the Boston office on a monthly

basis.

• Coordinated and scheduled 70 training classes to support conversion to a new accounting platform.

• Coordinated employee IDs for access throughout training locations.

Senior Administrative Assistant (1999 – 2011)

• Provided Administrative Support to1 Vice President, 3 Assistant Vice Presidents and staff of 60 for Mutual

Fund Accounting Department.

• Maintained accurate vacation calendars allowing Assistant Vice Presidents to provide appropriate staffing.

Created spreadsheet tracking the staff’s time and attendance.

• Created new hire checklist to help improve consistency across units and improve the time it takes to set up

new hires on the system.

• Trained and created instructional guide for Administrative Assistant to assume some of my duties due to

organizational changes.

• Coordinated and prepared documents, presentations and completed other assigned tasks within the agreed

upon timeframe.

• Monitored boxing of fund records and ensured files were sent in a timely manner for auditing purposes.

AAA Central-West Jersey Inc., Hamilton, NJ 1996 – 1999

Member Records Coordinator (1998 – 1999)

• Accurately entered membership data, established new members, updated memberships by adding or

removing an associate, or changing the primary member.

• Investigated member inquiries concerning duplicate payments and prepared credit slips and check requests.

• Processed membership payments; issued refunds via credit or check requests.

Customer Service Representative (1996 – 1998)

• Assisted members in determining proper roadside service needed and communicated with dispatch regarding

estimated time of arrival as well as update information.

• Processed information to generate travel packages consisting of maps, guidebooks and discounts.

• Maintained high accuracy in 24/7 call center environment while providing quality customer service.

EDUCATION

Multimedia Design Certificate, The Chubb Institute, North Brunswick, NJ, Executive Honors

BS, Management Computer Information Systems, Norfolk State University, Norfolk, VA

WORD PROCESSING SPECIALIST CERTIFICATE, CITTONE INSTITUTE, EDISON, NJ, ACADEMIC HONORS

TECHNICAL SKILLS

Microsoft Word, Excel, PowerPoint, Outlook, Visio

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