JOHN TRAN

**** ********* ***** *********: 360-***-****

Middletown, NJ 07748 E-mail:acfmsc@r.postjobfree.com

CAREER PROFILE

An accomplished Telecommunications Professional with over ten year's

experience testing end-to-end solutions, including SONET, ATM, Ethernet,

TCP/IP Network Devices, Operation Support Systems and Element Management

Systems. Bring expertise in: designing network topologies; staging, and

configuring network equipment; installing, and upgrading network

software; troubleshooting; and providing customer support. Strengths

include project leadership, proven interpersonal communications skills,

team-orientation, and commitment to deadlines.

TECHNICAL SKILLS

Network Elements Cisco CTM, 15454; ALC OMS, DMX; Redback

EMS/NMS: NetOp; SE800, Ciena ESM; Ciena Ethernet

Switches (CN3960, CN3930, CN3931,

CN5140, CN5150), Fujitsu NetSmart

FlashWave 9500, CDS, CopperCom CSX

Ethernet/Signaling Ethernet 802.3, 802.1ag, ATM, SS7,

Protocols: TCP/IP, OSPF, SIP, SNMP, TL1

Softswitch: CopperCom CSX

Databases: AAA, DHCP, Oracle 10g, SQL, TOAD, DB2

Operating Systems: Unix Admin. I and II, Linux, HP-UX v2,

Mainframe Z/OS, JCL, ISPF

Computing languages: Pascal, Tcl8.5, Expect

Automation Tools: Spirent Test Center, Ixia Network, HP

Mercury Quality Center, Sunrise

testsets, Wireshark, Digital Lightwave,

JDSU OTN

Carrier Class Service SaskTel MARTENS & Open Switch Gate,

Order Provisioning/Polling Intec Billing System, AT&T BBNMS, IDIS

Applications:

Technology Training: Wireless 4G LTE, CCNA and MCSE

PROFESSIONAL EXPERIENCE

Fujitsu, Pearl River, New York

Aug. 2013 - Aug. 2014

Contractor, Senior System Test Engineer

Responsible for verifying feature releases of Fujitsu products:

. Regression test OSPF standards and functionalities employed in Fujitsu

transport and access products (Flashwave 9500 and CDS) used in Data

Communication Networks (DCN).

. Using TL1 craft terminal, provision and verify feature

functionalities: G.8031, LAG, EPL and EVPL.

. Verify Ethernet over Sonet and SDH: Generate Section, Line and Path

alarms and Errors, test LCAS and Pause frames.

AT&T Labs, Middletown, New Jersey

May. 2010 - June. 2013

Contractor, Research Engineer

Responsible for new feature and regression testing for a Ciena's Element

Management System used to provision and activate Ethernet services for

Mobile Back-Haul and Metro Ethernet. The services included VLAN Based

(ERS), Port Based (EWS) and Connection Fault Management (CFM) services.

. Using TCL scripts, built maximum VLAN Based Ethernet services used in

verifying system performance. Using the Spirent Test Center,

generated different traffic types varying the MTU sizes, loads and

CIR/PIR to measure system stress and performance.

Nexius Wireless, Herndon, Virginia

NOV. 2009 - April, 2010

Lead QA, Operation Support Systems (OSS)

Tested the designed feature functionalities of an Element Management System

built from the ground up to meet customer requirements for managing a push-

to-talk device called QChat.

. Set up a simulated SNMP agent to send SNMP traps to the EMS.

CenturyLink formerly CenturyTel, Vancouver, Washington

MAR. 2009 - NOV. 2009

Contractor - Production Support, Plant and Engineering

Troubleshoot and monitored network outages occurring in the SaskTel MARTENS

and Open Switch Gate systems, a suite of software used to automate and

activate telecommunication services.

. Configured and troubleshoot the X.25 and TCP/IP interfaces for better

synchronization.

AT&T/BELLSOUTH, Atlanta, Georgia OCT. 2006 -

Feb. 2009

Contractor - Senior Telecom OSS Quality Assurance Engineer

Responsible for the EMS certification testing: the EMS features included

managing Multi-Services Provisioning Platforms (MSPP), Ethernet over

UPSR/BLSR Sonet Rings, Redback BRAS and Metro Ethenet.

. Conducted technical trials to ensure that the functional requirements

were met prior to deployment.

. Managed test cases and bug resolutions using HP Quality Center.

. Installed, configured and secured servers used in testing. The

servers included Solaris 10, HP-UX v2, and Oracle 10g.

COPPERCOM, Boca Raton, Florida

JULY - SEPT. 2006

Intermediate Customer Service Engineer, Technical Assistance Center (TAC)

Provided first and second line technical support in provisioning and

configuring the CopperCom Softswitch, CSX: Duties included interacting

with the customers via the telephone or email; opening of trouble tickets

to track the customer technical issues; Analyzing, investigating and

resolving of trouble tickets; Collaborating and following up with the

development team for a timely solution. The features of the Softswitch

included VoIP, ISDN, ISUP and GR303.

. Quickly reproduced customer network environment in the lab in order to

effectively troubleshoot and isolate software and hardware defects.

. Brought very responsive approach and dedicated focus to customer needs

and customer reported problems on a timely basis.

TRENDIUM, INC., Sunrise, Florida MAY

2005 - JUNE 2006

Customer Service/Senior Software Engineer, Customer Services Department

Responded to customer calls with the end goal of a "single call"

resolution. Served as technical resource for the company's products and

technologies.

. Achieved high score in customer feedback survey for providing quality

service and support, achieving customer satisfaction and meeting

customer expectations.

. Successfully collaborated with Cisco engineers to configure and

upgrade a Network Analysis Module (NAM), used in exporting network

performance data.

. Prepared and upgraded proprietary network management software,

PerforMAX 2.3, in a timely manner at a customer site.

Technical Consulting

Mar. 2004 - FEB. 2005

Contracted to work at different sites to upgrade and configure Cisco

devices.

MTS Allstream Inc. Toronto, Ontario SEPT. 2003 - FEB. 2004

Senior Technical Specialist, Internet Edge Services and Technology

Designed and tested a Private Tunneling Network (PTN), using xDSL modems

residing at the customer premises and L2TP and PPTP servers at the network

access points.

. Achieved load balancing tests by configuring and generating 200 PPPoE

and L2TP sessions, using the Ixia equipment to generate the client

sessions.

. Successfully tested the Nokia IP40 xDSL modem connecting to the Bell

Canada DSLAM and RAS. Deployed the IP40 xDSL modems to the customer

premises.

. Met deadlines for carrying out the 'proof of concept' tests cases.

SIEMENS Communication Networks, Boca Raton, FL 2000 - 2002

Principal Member Technical Staff, ATM-Core Switching, and Administration

(2001 - 2002)

Developed and analyzed test strategy documents for feature and functional

specification testing. Designed and executed test cases, and wrote

necessary fault reports against the systems. Reconciled and re-tested

fixes provided by the development team.

. Installed and configured 3rd party software called Message Detail

Recording (MDR) to record and display caller information from a

Siemens central office switch, EWSD.

. Collaborated with Telcordia specialists to ensure that SNMP traps

transmitted from the southbound interfaces were in compliance with

Telcordia standards.

. Acquired the test equipment for testing OSS Mediation. NIC, X.25

cards, network drives, and devices were used to test for alarm

mediations between Q3, and TL1.

. Executed and designed test cases to verify that 108 trunk test and N-

ISUP Call Setup using 8 and 16 bit CIC, were operational and

functional in accordance with industry standards, ANSI and ITU. Used

SS7 Signaling to establish call connections.

Customer Engineer, Technical Solution Services (2000 - 2001)

Provided 2nd line technical support to Siemens Technical Center (TAC).

Responsible for biweekly on-call services. Conducted a number of field

trials at customer sites.

. In timely fashion, successfully completed SMDS and GRE tunneling field

trial for a carrier customer.

. Completed staging and commissioning of an OEM product called ERX-1400,

an ATM Edge Router, to deploy L2TP tunneling application, as a service

for an Internet Service Provider (ISP).

. Evaluated Micromuse Netcool Omnibus fault management application for

the ERX-1400s.

. Configured and staged a whole xDSL lab trial, using Siemens XpressLink

and ERX-1400.

Alcatel (Newbridge Networks), Kanata, Ontario, Canada 1996 - 2000

Technical Specialist, DVC Technology Lab, Research and Development (1999 -

2000)

Conducted interoperability tests for different OEM and Newbridge equipment.

This included acquiring the test equipment, staging, commissioning,

configuring, and writing any necessary fault reports.

. Demonstrated interoperability test results between the Mariposa edge

device and Newbridge ATM switch. Conducted a variety of tests

including T1 UNI, PVC, SVC, T1 CE, ISDN (Q.931) and Ethernet.

. Shortened the lab time for troubleshooting an interoperability problem

between the Vina edge device and an ATM switch. Found Header Error

Correction and Delineation errors were using GN Nettest 9470.

. Identified need to provide an improved Network Call Server through an

analysis of a competitor's equipment versus Newbridge's. This

included configuring the PNNI signaling and routing between the inter-

carrier nodes.

. Demonstrated Voice over ATM at a Newbridge Annual General Meeting.

Software Quality Assurance Specialist, Newbridge IT Department (1996 -

1998)

Tested the Business Operation Support Systems (BOSS) software.

. Improved customer care and client satisfaction by publishing the

installation guides and feature releases on the web.

. Increased the number of biweekly fixes. Quality Assurance

Methodologies were put in place and agreed upon by the software and

GUI developers, to emphasize both on unit tests and communications.

. Improved the quality of the fixes. Thoroughly tested the success and

failure paths in the software. Critiqued the output to increase user

friendliness, while maintaining a positive relationship with the

development team.

. Provided an effective means to collect and disseminate information.

Built a Hot Site database and a 2nd Line Support System.

. Represented the Asia Pacific Region in discussing and implementing a

corporate centralized database - Urgent Problem Notifications - to

inform other Technical Engineers of Newbridge Urgent Technical

Problems.

EDUCATION

Bachelor of Science, Mathematics; University Of Western Ontario, London,

Canada

PERSONAL ACHIEVEMENTS

. Awarded a plaque for volunteering with Junior Achievement

. Multilingual: English, Vietnamese, Cantonese, and French

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