Ashley Workman

***** **** **** ****

Wesley Chapel, FL 33545

813-***-****

Objective:

To secure a challenging position within an organization that will utilize my related experiences and offer the opportunity for growth and advancement

Qualifications:

Strong customer service skills; strong detail-oriented planner and organizer; works well with others or independently; reliable self-starter with a strong work ethic and proven ability to adapt quickly to new environments; prioritize multiple assignments and deliver superior results under strict deadline pressure

Work History:

Ortho Technology

04/11-Current

Customer Support Representative

Customer service; answer/transfer phone calls and some reception; accurate sales transaction entry; handling customer complaints/returns; light accounting; strong typing skills

TeleTech@Home

09/10-04/11

At Home Agent

Customer service; answer/transfer calls; handle customer issues; build ongoing relationships with customers; data entry; strong typing skills; provide a swift, accurate resolution for customers; answer customers questions accurately; experience handling sensitive information professionally

Wesley Chapel Toyota

01/10-09/10

Receptionist/Cahier

Customer service; answer/transfer calls; schedule appointments; handle customer issues; build ongoing relationships with customers; register responsibilities; vehicle check in/out; data entry; strong typing skills; provide a swift, accurate check out process

CVS Pharmacy

03/09 – 11/09

Sales Associate

Customer service; sales; register responsibilities; process/develop film; stock; replenish floor; maintain store appearance; provide a swift, accurate check out process

JC Penney

10/08-01/09 (seasonal)

Sales Associate

Customer service; register responsibilities; floor, phone and internet sales that meet or exceed goals; provide a swift, accurate check out process

Discovery Point Daycare

08/07 – 06/08

Caregiver

Providing information for parents and potential customers; responsible for the care and safety of multiple children; plan/organize activities; assist with maintaining a safe, clean environment for children and staff; assist with enrollment of new children; computer skills

Arby’s 05/06 – 08/07

Sales Associate

Customer service; food preparation; register responsibilities; provide a clean space for food preparation and dining; accuracy with orders; maintain restaurant appearance

References Available Upon Request

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